Ask The Pros:

Question

I like to order Product SKU: 0063CLT with adjustable wedge headrest Color is Wedgewood or Royal Blue Please email me asap.

Answer

Good morning Mr. Chun,

Can you please email you complete ship to address, along with your width selection, 24 in, or 72 in, to April@msec.co?

Thank you,

April R.

Date Posted:
6/7/2022 9:39:18 PM

Question

I am taking over the biopsy/suturing area of our clinic and am looking for a reusable and durable pair of needle holders with serrated jaws that will withstand many, many procedures. I am amazed at all the options and wondering if you could please offer me some suggestions.

Answer

Hi Adam,

Thank you for contacting MSEC.  One of our customer services representatives will be reaching out to you shortly.  In the meantime, if you need urgent assistance, please contact me directly at April@msec.co, or 713-706-4480 x 102.

Thanks,

April R.

Date Posted:
6/7/2022 11:35:59 AM

Question

Hi, I am a final year dental student at Tufts,Boston. I am presently using a 2.5x Orascoptic loupe given by the school and while looking for options to upgrade, I came across your website. Notice that you have loupes that cost 1/3 of the price and I am really curious and interested. There are about 232 students just in my batch and not sure how many really know about the cheaper options available in the market. Do you have a sales office in Boston where I can visit and try the loupes ? Thanks Aby

Answer

Hi Aby,

Thank you for contacting MSEC.  One of our customer services representatives will be reaching out to you shortly.  In the meantime, if you need urgent assistance, please contact me directly at April@msec.co, or 713-706-4480 x 102.

Thanks,

April R.

Date Posted:
5/31/2022 6:20:46 PM

Question

Looking to purchase some items for our Sports Medicine class here at the Career Development Center, with the Jackson Public School District in Jackson, MS. I look forward to hearing back from your at your earliest convenience.

Answer

Afternoon Deadra:

Per our conversation, please email your list to gary@msec.co.  Thank you and have a good day.  

Date Posted:
5/25/2022 3:37:47 PM

Question

what is the process recommended for moving the parallel bars from one room to another Is it necessary to call service tech on site or can it be done by maintenance crew in our Hospital?

Answer

Afternoon Maria:

Thank you for your inquiry.  There is no established process for moving parallel bars from one location to another.  You should use a level to ensure that the surface upon which the bars are being placed is leveled,  Also, use a measuring tape and a level to adjust the height of the parallel bars to the same height.  So, if you have the necessary tools to take the bars apart, along with a level and measuring tape, its a DIY project.  

Date Posted:
5/20/2022 2:33:30 PM

Question

Do you know where I can DONATE a Theracycle? It is a stationary powered bike for Parkinson or other neurological impaired persons. It sells for upwards of $4,000. It was donated to my husband because the owner died and the daughter knew my husband had Parkinsons. Unfortunately he cannot use it any more. The only thing it needs done to it is an oil change. We would like to DONATE it; we are not looking for money. Do you know anywhere we could contact? I have run out of ideas. We have contacted all the Parkinson organizations in Florida and they have no where to keep such an item and no one to refer us to. Thank you in advance for any help you can give us. We don't want to see such a great machine in the salvage yard!

Answer

Good morning Mrs. Knapp, 

I will reach out to our FEMA donations contact and see if that can match you to a person or organization in need of this equipment. 

If they are able to find a match for you, I will put you in contact with the donations coordinator directly. 

Respectfully, 
Christa Wong
Christa@msec.co
713-706-4480 ext. 107

Date Posted:
5/18/2022 2:33:08 PM

Question

Dear Sir / Madam: I like your MS3C-1000 Lightweight Ambulance Stretcher-Chair.I had a question: In the flat stretcher position, does it have only two heights: the collapsed position and the 26.5 upright position Please let me know. Thank you. Sincerely, Samir

Answer

Morning Samir:

Thank you for your inquiry. MS3C-1000 stretcher only has two height positions.  For multiple height positions, you may wish to consider MS3C-250. stretcher.  Please keep in mind that both of these stretchers require a vehicle loading height of 26/27 inches or less.

Date Posted:
5/16/2022 6:40:00 PM

Question

Hello, If I order this cabinet with the keyed lock, can i order additional sets of keys for it

Answer

Dear Heather:

Thank you for your inquiry,  We are working to address your request.  We will follow up with you on Monday.  

Date Posted:
5/13/2022 10:30:27 AM

Question

Hello, I am looking to get a quote for five privacy screens in grey. We received a previous quote for 0713WIN Designer Privacy Screen Swatch - $551.57 and I wanted to be sure the prices are still the same?

Answer

Thank you for your inquiry Adrien. Your quote is in process and we will email it to you later today. 

Date Posted:
5/10/2022 5:15:11 PM

Question

Quote for 2 packages with sunlight oak and light colored countertops. Slate blue for upholstery with an extra exam chair. Please provide drawing or image of selected package. I would need to know the dimensions to build appropriately for plumbing and electrical.

Answer

Good Afternoon Teykia:

Thank you for your inquiry.  We'll have a quote for you shortly.  

Date Posted:
5/10/2022 10:34:06 AM

Question

Hi what is meant by Easy-to-add modularity allows the addition of 2 additional channels of electrotherapy or a battery module If i wanted to add 2 additional channels to this unit and/or the battery option how would I do that, and cost?

Answer

Hi Taneca,

Thank you for reaching out to MSEC.  One of our customer support specialists will be reach out to you soon with the answers to your questions.  If you need anything else in the meantime, please feel free to reach out to me directly at April@msec.co.

Thank you!

April R.

Date Posted:
5/9/2022 8:42:28 PM

Question

Hi Im looking for an electrotherapy combo US 5mm head unit but I am confusing the difference between the 2 channel and 4 channel options. Can you please clarify 2 and 4 channel max electrodes per client, and which allows for multiple clients to or single client use at a time.thanks

Answer

Hi Taneca,

Thank you for reaching out to MSEC.  One of our customer support specialists will be reach out to you soon with the answers to your questions.  If you need anything else in the meantime, please feel free to reach out to me directly at April@msec.co.

Thank you!

April R.

Date Posted:
5/9/2022 8:19:55 PM

Question

We recently purchased this stretcher for our facility and I was enquiring about the preventative maintenance recommendations for the strecther.

Answer

Good afternoon, 

A copy of our preventative maintenance guide has been emailed. Please let me know if you have any additional questions or concerns.

Regards,

Lucinda E.

Date Posted:
5/9/2022 1:34:34 PM

Question

Please clarify the material used for the cabinets as well as the countertops

Answer

Good morning Dennis,

Thank you for contacting MSEC.  The cabinets and countertops are made from pressed wood, with a laminate overlay.  If you have any additional questions, please feel free to reach out to us, or you can contract me directly at April@msec.co.

Thank you!

April R.

Date Posted:
5/8/2022 11:11:54 PM

Question

Can I get a quote for this item including shipping to Wausau West Central Receiving 650 S. 7th AveWausau, WI 54401

Answer

Good afternoon Kim,

Thank you for contacting MSEC.  One of our customer support specialists will reach out to your shortly with a quote.

Thank you,

April R.

Date Posted:
5/2/2022 1:50:42 PM

Question

We are in the process of establishing a one OR pediatric dentistry focused ASC.We will be seeing 3-5 patients per day. Id be interested in your supply recommendations for sheets, blankets, and towels for a facility this size.We have laundry capabilities onsite.Thanks!

Answer

Good morning Mr. Johnson, 

Thank you for your inquiry. 
We recommend having a 6-8 week supply on hand at a time. I will put together a quote for you with some recommended products. 

Respectfully,
Christa Wong

Date Posted:
4/15/2022 11:15:30 PM

Question

Can this cabinet be flush mounted If not do you offer one that can?

Answer

Yes, the cabinets can be recessed.  Quote has been emailed to you.  

Date Posted:
4/12/2022 4:41:35 PM

Question

Looking for a quote on 2 30x60x60 fire retardant fiberglass collection carts. 1 slate blue, and 1 red if possible. Thank you.

Answer

Good morning TJ, 

Thak you for your interest. One of custoemr support specialist will be in contact shorlty to get more information from you to complete your quote request. 

Respectfully,
MSEC Customer Support

Date Posted:
4/5/2022 5:24:05 PM

Question

Has this product been assembled If not, do you have the service to do the assembly at delivery time? Any user comments?

Answer

Good afternoon Ning,

Thank you for your inquiry.

one of customer support specialists is looking into this for you and will be in contact with more information shortly.

Respectfully,

MSEC Customer Support

Date Posted:
4/1/2022 12:58:15 PM

Question

Is the Jacuzzi turbine resistant to epsom salts I am interested in sports injury rehabilitation utilizing epsom salts and need to know if repeated use is not going to injure the motor or components.

Answer

Afternoon James:

Thank you for your inquiry.  A quote has been sent to you.  Please check your spam if neccessary.  

Date Posted:
3/31/2022 1:47:10 PM