Ask The Pros:

If you can't find it on the web site or if your have questions about medical equipment, please don't hesitate to Ask the Medical Pros or call us toll free at 1-877-706-4480. We'll be happy to assist you!

Please take a look at our previous Ask The Pros questions and answers at Ask the Pros Archives before submitting your inquiry, or fine tune your search by typing in question related search phrases into Search Ask The Pros window below.

Please allow up to 48 hours to receive a reply to your question. A response will be sent to you via email. If you do not hear from us within 48 hours, please feel free contact our offices.

Please limit your questions to medical products, only. For a diagnosis of your ailments, please consult with your physician.

 

Please allow up to 48 hours for your response to be posted. A response will be sent to you via email.

Question
Is there a padded seat cover available for this chair My mother finds the seat hard to sit on for the duration of the shower. Please let me know the availability and price. Thanks.

Answer

Unfortunately, this item is not able to be modified with any type of alternate seat in field.

There may be an option of using a type of blow-up ring cushion in conjunction with this seat for added comfort.

Date Posted:
3/11/2014 1:39:31 AM

Question
Good day, I am the Director of the METRO ACLS Program based at Providence Hospital Washington DC. Email is the best way to reach me, my email is METROACLS@MSN.com I am looking for bids to replact 2-3 ACLS manikins. We are a traveling program in the greater DC area teaching both 2 day certification and one day renewals the same weekend about 30plus times per year. I need a portable but durable manikin and simulator system to do ADULT ACLS and ACLS EP progams. We are part fo the Emergency and ICU departments at Providence Hospital in DC, part of the Daughters of Charity, and Assentions Hospital systerms. Thank You John Purcell Director

Answer
We will be happy to provide you a formal bid for these manikins.  Are there any specific features that you need these to have?  Please advise and we will quote promptly.

Date Posted:
3/10/2014 9:17:05 AM

Question
I have just finished physical therapy and used a piece of equipment called the Shuttle MVP by Power Systems. I have not been able to find an authorized dealer in the Chicagoland area and have been told that many physical therapy companies get their equipment thru medical supply companies. Can you help? Regards, Michele

Answer

This is not a product MSEC offers, however you may be able to purchase from ElectroMedical at the following link:

http://www.electro-medical.com/shuttle-mvp-training-system-cc3100/exercise-machines/?source=gsEM&gclid=CPOVlb2GiL0CFY3m7Aod7kQAGQ

 

Date Posted:
3/8/2014 1:57:42 PM

Question
Tender- Hospital project, Singapore - cubicles curtain track & curtain. Material must be comply to British Standards. should you are interest to support us in the tender, & your product does comply to BS, i will send the detail to you.

Answer

Please provide information with regards to the British Standard and I will confirm that our products do comply.

Date Posted:
3/7/2014 9:32:42 AM

Question
Dear sir or madam We are writing regarding our customer Novartis, who is interested in on of your products. I was wondering if we can order with mail or FAX directly though you? Or if you have any distributor for switzerland? Thank you very much for your help and best regards Nicole Mezenen

Answer
Please advise of the products you are interested in and we will provide you with a formal quotation.  Once you have approval on the order, we would request payment prior to shipping.

Date Posted:
3/7/2014 4:42:37 AM

Question
What are the tips like what is the weight of scissors?

Answer
This item has blunt tips and curved blades.  The weight is approximately 1.6 ounces.

Date Posted:
3/6/2014 3:28:07 PM

Question
What plastic material is your 48 cubic ft. bulk transport linen cart made from

Answer
The carts are made of heavy duty durable polyurethane.  I am working on the quote and MSDS sheets.  Gary

Date Posted:
3/5/2014 11:50:45 AM

Question
Hi,My 84y.o. Dad saw his PCP yesterday. They discovered a little fluid in his lungs. He has become very sedate,very little activity.I had one of these units when recovering from major spine surgery. I was wondering if this unit would benefit my Dad to encourage deep breathing.Thankyou,Mindy

Answer

These exercisers are very beneficial for persons with or recovering from respiratory issues.  The links below are for a couple of other options that we sell quite frequently.

http://www.medical-supplies-equipment-company.com/product/ppf/id/4782/new_prod_full.asp

http://www.medical-supplies-equipment-company.com/product/ppf/id/26712/new_prod_full.asp

Date Posted:
2/28/2014 8:38:31 AM

Question
HelloIm looking for a reliable hand-held baby weighing scale that weighs in kgs/grammes. Can you tell me if this one does Thanks, Amanda

Answer

This item does feature switchable units between lbs and kgs.

Date Posted:
2/26/2014 5:58:01 PM

Question
we need to order about 500 of these for a spontaneous baptism service we are doing. do you have any larger than 2xl is it possible to get a sample? we ordered some from a different place before and they were too short.

Answer
These disposable exam shorts are available in sizes Small through 2XL.  We can request a sample, however it may take about one week to ship out as a broken case may not be available.

Date Posted:
2/26/2014 5:57:36 PM

Question
I am doing the procurement for the new High Desert Health System facility in Lancaster, CA. Can you please provide me with a quote for three 3 of Item # X-66-LTQC.

Answer
Thank you for your interest, we will provide you with a quotation shortly.

Date Posted:
2/26/2014 2:09:34 PM

Question
I would like invoices for the following amounts: 2320.00, 4640.00, and 3480.00. Can someone please email me these invoices? Thank you, Tonia

Answer
These invoices were e-mailed to you earlier today per our discussion.

Date Posted:
2/26/2014 11:40:59 AM

Question
We are starting a new ENT Service at the Veterans Out Patient Clinic in Redding California. I am in need of a quote for multiple instruments, multiple quantities. Unfortuanitly I do not have a phone number to be contacted at, as I have rotating desks at this time. Email is the best way to contact me, but if you have a phone number I can contact you to disscuss our needs. Do you know if you already have a contract with the VA at all?

Answer

The quotation will be sent to you.  I will need additional information on the instruments as noted in th e-mail and voicemail left for you earlier.

Date Posted:
2/25/2014 1:15:57 PM

Question
I am looking for a chart rack with 12 chart capacity and for top opening charts with a 2 1/4 spine and 13 1/2 length. I need the spine to face out. Would this rack work for this Thank you.

Answer

I will be sending you information on the chart rack shortly. 

Date Posted:
2/25/2014 1:00:25 PM

Question
I am doing some research for a client located in China and wanted to get an idea of the equipment and cost for same to setup a typical physical therapy operation that focuses on sports rehab. This has multi-site potential for the vendor we become associated with. Would love to speak with a sales rep. Thanks.

Answer

Dear Jim,

Feel free to contact Gary Gorodetsky at 713-706-4480 x 104 to discuss your clients specific needs.

Date Posted:
2/24/2014 10:42:37 AM

Question
Are these an option if I wear progressive prescription glasses. I need something for small dental surgery.

Answer
These were designed for use with prescription frames and will work with progressive lenses.

Date Posted:
2/23/2014 10:12:07 PM

Question
Can you describe how small this folds into and/or send pictures of it folded and measurements in its most compact form. Also can you tell me the weight of the stretcher.

Answer

The folded dimensions of this item will be the standard width of 25.5in and depth of 21in.

An image of the unit it its folded position will be e-mailed to you.

Date Posted:
2/23/2014 9:43:24 PM

Question
Can a man use this when having a bowel movement

Answer
This may be used at any time.

Date Posted:
2/22/2014 9:43:31 PM

Question
I am looking for a rollaway type bed that can be used in a hospital type setting. It will need to be easliy cleaned and have a mattress that is not fibrous or one that has a protective cover on it. Do you offer anything like that Thank you.

Answer
A quote has been emailed to you.  If you have not received it, please check your spam folder. 

Date Posted:
2/21/2014 3:25:53 PM

Question
I bought a cuchion and never received it. Confirmation # 140380. Can you please let me know when i can expect it. Thanks

Answer

Mr. Du Preez,

Thank you for contacting MSEC. After reviewing order#:140380 it was cancelled due to a no response for approval on the shipping charges in the amount of $51.75. If you wish to reinstate the order and approve the shipping charges, the delivery time is about 7 to 10 business days. How would you like to proceed?

 

Respectfully,

MSEC Customer Service Dept

Date Posted:
2/20/2014 2:38:57 AM

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