Ask The Pros:

If you can't find it on the web site or if your have questions about medical equipment, please don't hesitate to Ask the Medical Pros or call us toll free at 1-877-706-4480. We'll be happy to assist you!

Please take a look at our previous Ask The Pros questions and answers at Ask the Pros Archives before submitting your inquiry, or fine tune your search by typing in question related search phrases into Search Ask The Pros window below.

Please allow up to 48 hours to receive a reply to your question. A response will be sent to you via email. If you do not hear from us within 48 hours, please feel free contact our offices.

Please limit your questions to medical products, only. For a diagnosis of your ailments, please consult with your physician.

 

Please allow up to 48 hours for your response to be posted. A response will be sent to you via email.

Question
HI IM TRYING TO ORDER THE ALLEFREE PLUS NASAL & RESPIRATORY CARE MODEL ULA2004 BUT WHEN I ADD IT TO THE CART IT DOESNT SHOW THE PRICE, CAN YOU PLEASE LET ME KNOW YOU STILL HAS THIS PRODUCT, HOW MUCH IT COST AND HOW CAN I ORDER IT. THANK YOU.

Answer
This item has been discontinued and inactive on our website for some time.  Unfortunately, we are unable to fulfill your order for this item.

Date Posted:
4/12/2014 2:17:16 PM

Question
We seek to order 12 electric exam beds within the next week. Please provide a quote via email to belenda.douglas@us.army.mil. thank you

Answer

Could you please advise of any specific features you need the table to have or if you have a particular item number in mind, please refer.

Date Posted:
4/11/2014 6:49:11 PM

Question
who manufactures this cutter, can I get it without the ridges in the handle

Answer
This is Crown line of surgical instruments.  This specific item is not available without the ridges.  These have been added into many newer versions of such items to aid in gripping the instrument.

Date Posted:
4/10/2014 4:03:41 PM

Question
We have a #0204TTUF Heavy Duty Bariatric Bed that needs a new control/operating harness (adjustment control for bed functions). The harness we have has been damaged and no longer works. Any assistance you can offer will be greatly appreciated.

Answer

If you have the bed disassembled, please e-mail a picture of the components you need to replace.  We will then be able to identify if we have the replacement parts you require for this bed.

Date Posted:
4/10/2014 8:31:38 AM

Question
Dear Medical Concepts, There is one ETCO2/SpO2 monitor Model 7100 at our lab, now we need order another CAPNOSTAT CO2 sensor with neonatal airway adaptersCat.No.7053-00 and sensor cable holding clips. Coud you send the quotes to us? We do appreciate that if you could give us a discount. Best wishes, Maosen Wang

Answer

At this time, we have not located the parts you require.  We will continue sourcing for this part and will be to you once we confirm availability and pricing.

this is a german institution.

Apex checking on this for us - no w/ med concepts

Date Posted:
4/9/2014 3:36:02 AM

Question
I am the Director of USFK Mortuary in Korea. Do you ship to APO I would like to order some thing for my operation

Answer
Dear Albert: Thank you for your inquiry. We do ship to APO. When placing an order you will have a shipping option for an APO address. Please let us know if we could be of further assistance.

Date Posted:
4/9/2014 1:00:41 AM

Question
do you carry natural flannel massage bolster covers for a jumbo bolster - 8 1/4 x 26 and bolster covers for 5 1/2x 26 smaller bolster?

Answer

The bolster cover we sell is available at the following link - it will fit jumbo bolster 9in x 26in and 6in x 26in:

http://www.medical-supplies-equipment-company.com/product/ppf/id/13870/new_prod_full.asp

Date Posted:
4/8/2014 3:40:36 PM

Question
Send me description and price please

Answer
Dear Alexander: Thank you for your inquiry. Your request has been assigned to Armen Mikassian in our Sales Department. He is a Russian speak and will contact you shortly regarding your request.

Date Posted:
4/8/2014 9:35:15 AM

Question
I live in Italy, can you ship the item to my country? What's the price for the shipping of the item? Thanks

Answer
We can ship this internationally.  Will you also need the mattress for the basket?

Date Posted:
4/8/2014 4:33:25 AM

Question
We are a Company dedicated to the sale of complementary products for MRI rooms CASEM ASOCIADOS LTDA.We need to quote the wheelchair non magnc.We appreciate that send us product description, which is the patient weight that supports and know if it is compatible with 3.0 T MR

Answer

The standard price for this chair is $1,495.00 USD with standard features and accessories.  If you need a full accessory options list, please advise and we will quote accordingly.

Delivery costs will be determined when the destination is known.

Date Posted:
4/7/2014 6:54:35 PM

Question
Hello do you offer dropship service

Answer

Dear Maurice:

We do offer drop ship services.  What products are you interested in?

Date Posted:
4/7/2014 1:22:03 PM

Question
Attn:International Sales Manager Dear Madam/Sir, We are interested in your 2-Key Manual Cell Counter. could you kindly let us know the transfer-pricing of the devices. Look forward to your reply. With best regards, Takayuki SAKAMACHI SCETI K.K. 3-6-7 Kasumigaseki,Chiyoda-ku, Tokyo 100-0013 JAPAN

Answer
Hello, the price for this item is $135.87 USD.  Delivery costs for 1 unit to Japan is $54.95 USD.

Date Posted:
4/6/2014 10:31:06 PM

Question
SmartVest SV-2100 for In-Home Therapy

Answer
Thank you for your interest, unfortunately, this is not a product MSEC currently offers.

Date Posted:
4/5/2014 7:29:08 PM

Question
Size of bifocal section of lens

Answer
This section of the lens is 20mm wide.

Date Posted:
4/4/2014 5:35:01 PM

Question
can we use this product for coccyx painthank you

Answer
This item does feature a coccyx cutout for relief of pressure on the coccyx and sensitive pelvic areas.

Date Posted:
4/4/2014 12:48:55 PM

Question
Please advise if you guys have dealer pricing so we may offer to our customer? Respectfully yours, John Gunnar Box

Answer

Hello John,

Could you provide me with the item number of the product your interested in receiving dealer pricing. Once known, I will provide you with an formal quote. We are a dealer ourselves, but we are willing to provide an extended discount for you to sell directly to your customer.  

Date Posted:
4/4/2014 12:16:56 PM

Question
Pricing and availability. Travelling soon would like to purchase. If it cannot ship right away, can you ship to Brazil

Answer

Dear Vaina:

Thank you for your inquiry.  We are currently checking on stock availability and will get back to you shortly.  In the interim, if you have any immediate questions, please contact Gary Gorodetsky at 877-706-4480 x 104.

Date Posted:
4/4/2014 9:20:07 AM

Question
You have a broad range of crib mattress sizes-many that we are looking at, but where would we find hospital grade fitted sheets to fit them? We have an Infant Safe Sleep Initiative we are implementing and want to standardize crib sizes and fitted sheet size. Difficulty in finding the fitted sheets. Thanks!

Answer
We do offer sheets for the crib mattresses.  We will be to you with part numbers and pricing shortly.

Date Posted:
4/3/2014 2:58:15 PM

Question
Please provide price and availability of used ultrasound system for ob and vascular - full spectrum ultrasound

Answer

Thank you for your inquiry. We have quote a large selection of Ultrasounds available. Could you answer the following questions:

1.  Vascular? or OBGYN (If so, Abdominal, endovaginal or endocavitary?)
2. Type of Probes: Adult, Pedi, Neonatal, Tran esophageal, vascular Ob/Adbominal or Gyn/Endovaginal?
3. Are you looking for a 3D System? If so, Volumetric 3D (with a non moving head) or Volumetric live 3D (with moving head - the easiest to use and most expensive)
4. Do you have a brand you prefer over others? (yes/no)
•         Acuson
•         ATL
•         GE
•         HP
•         Medison
•         Toshiba
•         Other ___________________
5. What is your approximate budget? (within a few thousand dollars)
6. Do you need DICOM?

Date Posted:
4/3/2014 11:57:10 AM

Question
Dear Sirs, I am sending an inquiry on behalf of BIOIMMUN, a medical & laboratory supplier in Dubai UAE. I would like to ask for availability and the distributor price of the product below for a government tender that will close on April 14th. This is a three years Blanket Contract with an estimated annual consumption of 60,000. #1: [510-07438] ALOETOUCH PREMIUM CLEANSING CLOTH - 1 EA Kindly provide me these details today and send me the following : 1. Cost 2. Shelf life if applicable 3. Catalog number and brand name 4. Brochure/ test instruction 5. Shipping cost 6. Weight and dimension of items quoted for me to compute shipping with our courier account. 7. Expected Delivery 8. Country of Origin 9. ISO/CE or FDA Marking conformity Thank you in advance. Best Regards Janete Alves BIOIMMUN MED. LAB. DIAG. LLC Address: Ground Floor, Al Safa Paradise Bldg., Oud Metha, Dubai, UAE PO Box 36889 Tel: +971 4 3578007 I Fax: +971 4 3578008 E-mail: biomed@bioimmun-me.com

Answer

Thank you for your inquiry. Regrettably, we don't have this particular item available. We apologize for the inconvenience.

Date Posted:
4/3/2014 9:00:54 AM

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