Ask The Pros:

If you can't find it on the web site or if your have questions about medical equipment, please don't hesitate to Ask the Medical Pros or call us toll free at 1-877-706-4480. We'll be happy to assist you!

Please take a look at our previous Ask The Pros questions and answers at Ask the Pros Archives before submitting your inquiry, or fine tune your search by typing in question related search phrases into Search Ask The Pros window below.

Please allow up to 48 hours to receive a reply to your question. A response will be sent to you via email. If you do not hear from us within 48 hours, please feel free contact our offices.

Please limit your questions to medical products, only. For a diagnosis of your ailments, please consult with your physician.

 

Please allow up to 48 hours for your response to be posted. A response will be sent to you via email.

Question
2 questions about Lumin fluorescence kit:1 Can it be used for fluorescein labelled direct skin immunofluorescence testI understood that is suitable for auramin staining, but cant find the answer for fluorescein-isothiocyanate2 How can it be compatible with dark-field microscopy?

Answer

Dear Ganjinov:
Thank you for your inquiry.  The Lumin objective is made for FITC. What standard do you require? The Lumin is 485nm excitation and 510nm emission. What excitation and emission do you require for your application? 

Date Posted:
11/25/2014 3:47:58 PM

Question
which is better the flouri-methane or Gebauer Spray and Stretch for TMJ locked jaw pain thx

Answer

Dear Ms. Ryan:

We do not have data which would provide a definitive response to your inquiry.  Flouri-Methane is a tropical application used for management of myofascial pain, muscle spasm and restricted motion.

Date Posted:
11/25/2014 3:46:42 PM

Question
What are the ingredients in stoma powder

Answer

Dear Ms. Kathleen:

Unfortunately, we do not have the ingredient information for stoma powder. 

Date Posted:
11/25/2014 12:37:50 PM

Question
I work in a hospital i looking into buying a nicer food cart with a good look on wheels any suggestions

Answer

Keith:

Please check your email for some suggestions.  Please contact Gary at 877-706-4480 x 104 to discuss options. 

Date Posted:
11/25/2014 6:47:12 AM

Question
We are a new facility in Guam, scheduled to open in April 2015. we are building our department from the ground up. We can use some help in developing our department equipment inventory. Any help or assistance or ideas would be great. Catalogs etc

Answer
Thank you for contacting us. My name is Monique Martinez and I will be emailing you to discuss this further. Thank you for the opportunity to work with you.

Date Posted:
11/24/2014 4:59:29 PM

Question
I just placed an order for this item - 142104 is my confirmation. Just realized that I wasnt asked which foot it is for. PLEASE NOT THIS IS FOR THE LEFT FOOT.I'd appreciate a confirmation on this.

Answer
Thank you for your purchase. Your request for a left foot show has been noted.

Date Posted:
11/22/2014 1:21:58 PM

Question
Can you please help. My mother who is 94 years old, who is unsteady on her feet, occasionally falls when getting out of bed to use the toilet, which is in her room also. Do you supply anything that would be suitable for her to hang on to whilst doing this. Perhaps bed rails to assist her getting up and steady before she attempts this. Thank you

Answer

Dear Ms. Daniels:

Please take a look at the following options on this site:

http://www.rehabmart.com/category/Bed_Assist_Rails,_Handles,_Poles.htm

Date Posted:
11/21/2014 7:46:06 PM

Question
Is this a 200 series cart Will the "Large Double Pole Rack for 200 Series Carts" (Item #65RBW) fit onto the "Large Capacity Wire Laundry Cart" (Item #F002RBW)

Answer

Dear JW:

Thank you for your inquiry.  Yes, the pole rack will fit the cart.  If you are planning to order multiple units, please contact our office to see if you qualify for a volume discount. 

Date Posted:
11/21/2014 12:48:15 PM

Question
I would like to know if I can order this mattress and have the doctor fax over an order so the insurance will pay for it.

Answer

Dear Ms. Whitlow:

Thank you for your inquiry.  Unfortunately, we do not accept insurance as a form of reimbursement.  We will be happy to provide you with the supporting documentation so that you can inquire with your insurance company directly. 

Date Posted:
11/20/2014 11:29:38 AM

Question
we are a technical training college in Africa,Kenya,Nairobi City called Christian Industrial Training Center; am in charge of electronics department; as a college we'd like to train our students on servicing and maintaining medical diagnostic equipment from your company,what do we require on our side to carry out this training?

Answer

Dear Marie:

Thank you for your inquiry.  What type of diagnostic equipment would your students be training on?

Date Posted:
11/20/2014 9:42:49 AM

Question
I may be interested in purchasing some of your overhead bed lights. can they be modified to use a switch instead of a pull chain? David

Answer

Hi David:

Your electrician should be able to wire the power on/off switch into the light.  The product is US made and UL approved.  However, please keep in mind that any modification to the light would void the manufacturer warranty. 

Date Posted:
11/20/2014 2:54:42 AM

Question
how to use this device

Answer

Dear Olita:

The AED already comes with instructions displayed on top of the unit.  But the basic process is to; charge the unit. place the pads onto the patients body and push the buttons on top of the pads to shock.  Once the AED discharges, it will take several seconds to recharge. 

Date Posted:
11/19/2014 1:36:09 PM

Question
I would like an email address to which I could send a Request for a Bid

Answer
Please email your request to inquiry@msecompany.net.

Date Posted:
11/18/2014 11:01:48 AM

Question
How do you correctly clean this tubing daily in a school setting environment.

Answer
Soak it in warm water with mild soap for about 10 min. Then rinse and hang to drip dry.

Date Posted:
11/18/2014 10:24:35 AM

Question
I''m trying to find an Icterometer, a hand held strip with different shades of yellow to test the jaundice of infants.

Answer

Dear Mr. Russak:

Thank you for your inquiry.  Unfortunately, we don't carry Icterometers at this time. 

Date Posted:
11/17/2014 11:47:40 AM

Question
Had inquired about this before but have not had response - please advise.

Answer

Dear Ms. Amos:

This item has been discontinued by the manufacturer several years ago.  It is no longer available anywhere in the states. 

Date Posted:
11/15/2014 12:38:05 PM

Question
Where can I order this item from?

Answer

Dear Ms. Amos:

This item has been discontinued by the manufacturer several years ago.  It is no longer available anywhere in the states. 

Date Posted:
11/14/2014 1:30:21 PM

Question
I m looking for this kind of bassinet, with the rails. Where can I find it i m located in BROOKLYN, NY. Thank you

Answer

Dear Ms. Yaiche:

Thank you for your inquiry.   We do not have a retailer in Brooklyn.  We are happy to ship it to you.  The cost of shipping would be in part off set by no sales tax, since the item would be shipped from outside the state of NY.  To place the order, simply call us toll free at 877-706-4480 or you can place the order on our website as well. 

Date Posted:
11/12/2014 3:56:08 PM

Question
I am dividing my classroom to set up a potty area for students with Multiple Disabilities. My drop ceiling is 10ft. I will need (2) 8ft to 9ft wide curtains. I will need 11ft of tracking then a 90 degree turn and then 5 ft of tracking so the curtain can make the turn. Can you help me with pricing

Answer

Dear Mr. Allen:

Thank you for your inquiry.  One of our customer support staff will contact you shortly. 

Date Posted:
11/12/2014 12:10:35 PM

Question
Item# DTS03-7891GAL - who makes this treatment table

Answer
The table is manufactured by Galaxy Manufacturing

Date Posted:
11/11/2014 10:11:07 AM

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