Ask The Pros:

Question
Hello, I am interested in purchasing this for my Mother, to assist me in getting her into my minivan. Does this fold so that I can transport it when we travel Thank you!

Answer

Hello,

Thank you for your patience. I am sending you another e-mail.

Date Posted:
8/21/2015 10:26:30 AM

Question
Is this very sturdy to support 300 lbs. Can it be returned free if I am not satisfied with it?

Answer
Dear Ms. Rucker: This seat is designed to hold up 300 lbs. However, it is against state and federal regulations to return ADL products which have come into contact with the human body.

Date Posted:
8/20/2015 2:58:36 PM

Question
Our company, NorthKey Community Care, is interested in purchasing some medical supplies. Please contact me via e-mail for more information.

Answer

Date Posted:
8/18/2015 3:52:09 PM

Question
Hi we are interested in the Cadwell Sierra II Wedge EMG NCV EP. How much is this and how much would it cost to be sent to Clarence Town 2321, Australia. Thank you Bronwyn

Answer

Good Morning,

I will send you a formal quote via e-mail.

Date Posted:
8/18/2015 12:09:46 AM

Question
I am interested in buying 1 parallel bar. I dont need two. I only need one. Is that possible If so what is the cost Thanks Please advise. Thanks Nick

Answer

Dear Nick:

Thank you for your inquiry.  Unfortunately, due to liability issues, we can only sell you a set of two.   Please let me know if you have any questions. 

Date Posted:
8/17/2015 9:52:34 PM

Question
We are a career and technical high school with a physical therapy aid program. We have chosen several of your items and need a quote for our district. Who would be our contact?

Answer

Dear Ms. Francis:

Thank you for your inquiry.  Please email us to inquiry@msecompany.net or fax to 713-706-4161

Date Posted:
8/13/2015 12:13:14 PM

Question
How do you install / hang chairs to a wall. Do you have instructions.

Answer

Dear Mr. Hernandez:

Thank you for your inquiry. A diagram has been sent to you.  Please let us know if we could be of further assistance.

Date Posted:
8/13/2015 8:39:15 AM

Question
What is the cost of shipping We are in Kingsland TX and how long would it take to get one

Answer

Hi Teresa,

I'll be happy to help you with this inquiry. I will get back to you as soon as I get the shipping details from our logistic department. Thank you for your patience.

Date Posted:
8/12/2015 11:03:23 AM

Question
Hi, i would like to know if my autoclave show me error like (EF) how to reset it

Answer

Good Morning,

I sent you an e-mail. Thank you!

Date Posted:
8/11/2015 6:19:07 AM

Question
What is the overall width including the wheels How wide must be an interior house door?

Answer

Dear Mr. Reese:

Thank you for your inquiry.  These chairs come in 20, 22 and 24in width.  You would simply need to add 9 3/4 inches to the seat width to find out the overall width of the chair. 

Date Posted:
8/7/2015 1:22:03 PM

Question
Want some information regarding an MS patient and if eligible for hospital bed.

Answer

Dear Heather:

Thank you for your inquiry.  Please feel free to contact our office so we can discuss available options. 

Date Posted:
8/7/2015 11:41:43 AM

Question
What is the weight limit for this toilet seat

Answer

Hi Kristie,

The weight limit for this item would be 300 lbs. Let me know if you would like to make a purchase with me or on our website. Or how lese I can assist you. Have a great day. 

Date Posted:
8/3/2015 4:26:02 PM

Question
Hi there, Im Jay Kim working for JEITEK in Korea. We are interest in your products 'Triple Wire Glove Box Dispenser'. If you have distributor in South Korea, please let us know. If not, we would like to know the delivery terms and how much cost would be charged.

Answer

Dear Jay:

Thank you for your inquiry.  We do not have a distributor in South Korea.  But we do ship all over the world.  Please let us know the quantity and the delivery address and we will be happy to put a quote together for you. 

Date Posted:
7/31/2015 12:27:56 AM

Question
What is the internal height (depth)

Answer

The internal depth is 2.5 in

Date Posted:
7/28/2015 10:36:16 AM

Question
What is the recommended mounting height off the floor and is any blocking / reinforcing required inside the wall

Answer
Recommended mounting height would be eye level. Dry wall anchors should be sufficient to hold the unit in place under normal use.

Date Posted:
7/24/2015 9:00:07 AM

Question
Where can I purchase the recessed handles for this file cabinet

Answer

Dear Robert:

Thank you for your inquiry.  We will be able to supply these.  What quantity are you interested in purchasing?

Date Posted:
7/23/2015 11:59:15 AM

Question
I want to know more details about your products

Answer

Dear Haily:

Thank you for your inquiry.  We offer over 100,000 products.  In order to better assist you, could you please define the products which you would be interested in.  You can email your request to inquiry@msecompany.net

Date Posted:
7/23/2015 4:58:27 AM

Question
Hi folks. Well I could not finish my order as I never got the second email. I also did check the spam but I got no email back at all from MSEC.The order number is Order No.143272, Order Date7212015 34910 PMRegardsDarren Scott

Answer

Dear Mr. Scott:

Thank you for your follow up.  We are working on the shipping charges to your destination.  We will contact you shortly with the total order amount.  Thank you for your patience.   

Date Posted:
7/22/2015 5:36:44 AM

Question
i present use on from va hospital. it is very hard. is yout product any softer? thanks harry

Answer
Dear Mr. French: Thank you for your inquiry. In order for us to be able to assist you, please clarify your question. You can also contact our offices toll free at 877-706-4480.

Date Posted:
7/17/2015 7:09:29 AM

Question
Forgot last email; was for wrong product. Can the CPU holder work with a laptop By what means is the adjustable height accomplished?

Answer

Dear Tim:

Thank you for your inquiry.  The height can be adjusted with foot paddle. The bracket for the monitor can actually be removed by unscrewing through bolts which hold it in place and allowing for the use of a laptop. 

Date Posted:
7/16/2015 12:19:09 PM