Ask The Pros:

If you can't find it on the web site or if your have questions about medical equipment, please don't hesitate to Ask the Medical Pros or call us toll free at 1-877-706-4480. We'll be happy to assist you!

Please take a look at our previous Ask The Pros questions and answers at Ask the Pros Archives before submitting your inquiry, or fine tune your search by typing in question related search phrases into Search Ask The Pros window below.

Please allow up to 48 hours to receive a reply to your question. A response will be sent to you via email. If you do not hear from us within 48 hours, please feel free contact our offices.

Please limit your questions to medical products, only. For a diagnosis of your ailments, please consult with your physician.

 

Please allow up to 48 hours for your response to be posted. A response will be sent to you via email.

Question
Hi,I'd like to have some information about what there's inside coldhot pack.I want to know what chemical materials there are inside?Thank you so much!

Answer

Dear Claudia:

Thank you for your inquriy.  Please provide us with a item number so that we can better assist you.

Respectfully,

Customer Service Dept.

Date Posted:
2/13/2004 12:41:03 PM

Question
My wife has requested that I find a bottle warmer for KY Jelly, she said that her OB has one in his office. Where can I find such an item. Thank you for your assistance in this matter.

Answer

Dear Mr. Hall:

Thank you for your inquiry.  What are the dimensions of the bottle in question.  Please advise.

Respectfully,

Customer Service Dept.

Date Posted:
2/11/2004 1:59:19 PM

Question
Just wondering if you could make any recommendations on TENS units for tension headache treatment.

Answer

We would first of all recommend Headache Ice Pillow,  Item #: 804ROCMM

  • Features time-honored and medically recommended cold therapy for migraine and tension headaches
  • Helps pinched nerves, stiffness, sprains, neck injury and other injuries
  • Great for travel, sleeping or reading
  • Removable cold pack

As far as TENS units are concerned, they generate a direct current that creates an electrical field over the treated area that, theoretically, changes blood flow.  The positive pad behaves like ice, causing reduced circulation to the area under the pad and reduction in swelling; the negative pad behaves like heat, causing increased circulation, reportedly speeding healing.  You may wish to take a look at the following products:

Date Posted:
2/11/2004 12:23:29 PM

Question
Can you help me locate a hernia mesh that actually goes inside the body to help support the internal organs?

Answer

Dear Cris:

Thank you for your inquiry. However, we do not carry this product at this time.

Good luck with your search.

Respectfully,

Customer Service Dept.

Date Posted:
2/11/2004 11:05:20 AM

Question
My husband has asthma and needs something to elevate the head of the mattress at night. Do you have such a product?

Answer

Something that may work for your husband is a Good 'N Bed Adjustable Wedge, Item #: 08001LORGSI

It is a patented, body-contoured, concave surface. Maximum support bed wedge provides choice of a sitting or sleeping position. Each body position adjusts from 8" to 12" to 16" elevations by using 2 patented removable inserts. Washable cover included.

Date Posted:
2/10/2004 7:56:54 PM

Question
Hi, I would like to purchase a nonin onyx pulse oximeter for my father. Where would be the best place or web site I should say that I could purchase it? Thanks for your help, Garen

Answer

Dear Garen:

Thank you for your inquiry.  Are you looking for a new or a used unit?

Please advise.

Date Posted:
2/10/2004 12:33:47 AM

Question
In the hospital they have a devise that fits on feet and legs that squeeses the legs and feet to keep circulation going. What is it and where can I get one. Thanks

Answer

Dear Ms. Johnson:

Thank you for your inquiry.  What you are referring to is called compression stockings.  You can look at our selection by clicking here.  Please make certain to contact you doctor about the recoommended compression for your stockings.

Respectfully,

Customer Service Dept.

Date Posted:
2/9/2004 4:19:28 PM

Question
I am trying to buy nasal bulb syringes for irrigating my sinuses and all I can find are tiny syringes for infants. Help!

Answer

Dear Ms. Aspedon:

Thank you for your inquiry.  We carry Breathe-Ease XL Nasal Wash System,  Item #: 3010-71NEG

The Nasal Wash System with Lavage Bottle and Breathe-ease Irrigation Solution.

Breathe-easeXL™ is a complete sinus care program. The nasal wash system with Lavage bottle includes everything needed for a proper nasal irrigation technique and can be used by children as well as adults. Breath-easeXL gently washes away allergens, dust, and pollens.Breathe-EaseXL™ solution incorporates Xylitol and addresses the source of ear and sinus infections. It also stimulates the body's own washing of the nose reducing problems with allergies and asthma.

Hopefully, this may help you.

Respectfully,

Customer Service Dept.

Date Posted:
2/9/2004 1:23:57 PM

Question
how much would it cost to supply a new medical office for a general practioner?

Answer

Dera Dr. Isgette:

Thank you for your inquiry.  In order to assist you, we would need to know certain specifics about your operation.  Please call us toll free at 877-706-4480 or call Gary Gorodetsky at 713-706-4320.

Respectfully,

Customer Service Dept.

Date Posted:
2/9/2004 2:14:38 AM

Question
I AM LOOKING FOR A DEVICE THAT CAN BE INSTALLED AT EACH END OF TUB WHERE YOU GET IN & OUT TO PREVENT WATER FROM SPLASHING OUT. IS THERE ANYTHING LIKE THAT.I THOUGHT AWHILE BACK I SAW SOMETHING THAT WAS HARD PLASTIC THAT HAD AN ADHESIVE TO INSTALL ON THE TUB LEDGE. THANK YOU.

Answer

Dear Ms. Zurilla:

Thank you for your inquiry.  However, we are not aware of such a product.

Good luck with your search.

Respectfully,

Customer Service Dept.

Date Posted:
2/8/2004 1:53:53 PM

Question
do you sell assure 3 meter?

Answer

Dear Catherine:

Thank you for your inquiry.  We only carry Assure Blood Glucose Monitoring System at this time.  Please contact toll free at 877-706-4480 with any additional questions.

Respectfully,

Customer Service Dept.

Date Posted:
2/8/2004 1:42:44 AM

Question
I have a Inspiration Healthdyne 323 compressor-driven nebulizer. the filter needs to be replaced but I can't seem to locate one. Could you please provide me with information on how or where I may acquire such filter. Thanks

Answer

Dear Mr. Mendez:

Thank you for your inquiry.  However, we do not carry a replacement filter for Healthdyne 323 compressor-driven nebulizer at this time.

Respectfully,

Customer Service Dept.

Date Posted:
2/7/2004 1:00:34 PM

Question
Do you carry night splints for planter faciatis and spur?

Answer

You can find the information about the night splint by clicking here.

Date Posted:
2/7/2004 10:42:30 AM

Question
Where can I find an electric chair for the stairs and how much would it cost.thank you

Answer

Dear Simone:

Thank you for your inquiry.  The prices for that type of products vary by locale and manufacturer.  It would be best if you contact a local Durable Medical Equipment office.  They would have to visit your residence, take measurements and understand your specific needs before they will be able to quote you a price.

Respectfully,

Customer Service Dept.

Date Posted:
2/7/2004 10:12:23 AM

Question
I need a portable heated humidifier for my 2 month old because she has a trach. Can you recommend one for me?

Answer

The following unit should work very well for your daughter - Heated Humidifier with Ambient Tracking.  The temperature control on this unit comes can be adjusted from a cool passover to heated humidification, which results in more comfort and increased patient compliance. The new standard in heated humidification for CPAP therapy includes several new features: Ambient Tracking, DC-AC inverter use capability, and a new case design. Ambient Tracking continuously senses changes in room temperature and alters the heater plate temperature accordingly to minimize condensation and maximize humidity. The patient receives the benefits of heated humidification without the annoying issues related to excess condensation in the tubing. Can be used with a DC-AC inverter, which enables truck drivers, campers or those who live in remote areas to benefit from heated humidification. Can be purchased separately or with FPK900HC105 Humidification Starter Kit. 2.6" x 5.3" x 5.9".

Date Posted:
2/6/2004 7:52:05 PM

Question
I was wondering if you sold ice cups that you fill with water and freeze, you then remove the top half and you rub it on your injury. They are often used on shins.

Answer

Dear Jen:

We would recommend an ice pack for that application.  They are inexpensive and are more durable than ice cones

Respectfully,

Customer Service Dept.

Date Posted:
2/6/2004 7:47:52 PM

Question
Our office is looking for a pillow or pad to put under patient's arm during blood draw. Office assistant says it is triangular shaped. Do you have anything like this?

Answer

Dear BL:

Thank you for your inquiry.  We carry several different products that may fit the description you have provided.  It would help us to narrow down the selection if you could tell us the approximate dimensions that you are looking for in a pillow.

Respectfully,

Customer Service Dept.

Date Posted:
2/6/2004 3:14:42 PM

Question
Any availabe and if so, what is the cost.

Answer

Dear Dr. Wyly:

Thank you for your inquiry.  We have several different units available in patient-ready condition.  Are you looking for a hand held or a table unit?  Please let us know and we will be happy to assit you.

Respectfully,

Customer Service Dept.

Date Posted:
2/6/2004 10:57:24 AM

Question

What are some of the bath trasfer seats that you carry?

Answer

We do carry a large selection of new bath transfer seats.  For example:

For more selections, please use the Product Search window on our web site.

Date Posted:
2/5/2004 8:35:33 PM

Question
We have the above instrument we used for demonstraion purposes only in our R&D facility. It has less than 1500 hours on it. Do you purchase such equipment? If not, do you have any suggestions as to whom I could contact that may be interested?Thank you for your help.Joanie Sourbeer

Answer

Dear Ms. Sourbeer:

Thank you for your inquiry.  However, at this time we are not aware of any specific interest in this unit. 

Respectfully,

Customer Service Dept.

Date Posted:
2/5/2004 4:50:10 PM

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