Ask The Pros:

If you can't find it on the web site or if your have questions about medical equipment, please don't hesitate to Ask the Medical Pros or call us toll free at 1-877-706-4480. We'll be happy to assist you!

Please take a look at our previous Ask The Pros questions and answers at Ask the Pros Archives before submitting your inquiry, or fine tune your search by typing in question related search phrases into Search Ask The Pros window below.

Please allow up to 48 hours to receive a reply to your question. A response will be sent to you via email. If you do not hear from us within 48 hours, please feel free contact our offices.

Please limit your questions to medical products, only. For a diagnosis of your ailments, please consult with your physician.

 

Please allow up to 48 hours for your response to be posted. A response will be sent to you via email.

Question
Do you have any used or new plastic tops that go on the hospital metal bassinets.

Answer

Dear Ms. Baca:

Thank you for your inquiry, but at this time, we do not offer the type of product you are looking for.  If you know the unit's manufacturer you maybe able to contact them directly about the reseller information in your area.  Good luck with your search.

Date Posted:
7/11/2005 10:21:29 AM

Question
I am looking for a pocket sized oxygen kit. (similar to the kit used by divers in emergency diving. I have been suffering from claustrophobia since my accident last year & I am having difficulty travelling in car/trains etc.Your help/advise would be much appreciated.Tommy.

Answer

Dear Mr. Lee:

We do not carry that tipe of product. Please contact a dive shop in your area for the portable oxygen canister.

Respectfully,

Date Posted:
7/10/2005 11:14:33 AM

Question
I have problem with my disc in lumba area. Living on the island cause an inconvenience to travel to mainland for physical treatment. I'm looking for Pelvic Traction Set for home use at reasonable price.Kindly advise the suitable one.thank you very much for your help.amornpan/thailand

Answer

Tanks for your inquiry. We have a  devices that may help you. Please see links below. If you have any other questions or concerns please feel free to contact us toll free at 877-706-4480.

Respectfully,

Exo-Bed Traction Kit

Date Posted:
7/10/2005 4:38:29 AM

Question
How to Import The MEDIS

Answer

For export of medical products we require advance payment via bank wire transfer.  Then we complete the customs information and ship the product to your destination.  Some products may have export restrictions. Hopefully that helps.

Date Posted:
7/10/2005 2:34:04 AM

Question
please can you tell me if is in AU $. TENS-2500 Units With Timer $52.99.THANK YOU, KIND REGARDSEVA

Answer

Dear Eva:

The unit is $71.50 in Australlian dollars.  Shipping to Australia would be approximately $60 Australian dollars as well.

Date Posted:
7/9/2005 10:28:23 PM

Question
will a blanket support work on a hospital bed sense it does not have a box spring to place it between. All instructions that I see tells you to insert it between the matress and box springs

Answer

The Blanket Support can be used for a hospital bed.  It can be inserted between the mattress and the bed frame as well.

 

Date Posted:
7/9/2005 8:51:13 AM

Question
I am looking for wooden exam tables with the non-adjustable cushion top.They have one shelf under the table.

Answer

Thanks for your inquiry,

We do have a table that might suit your needs. See link below. If you need any further assistance or would like to place an order please call us toll free at 877-706-4480

Exam Table with 4" clearance shelf below

Respectfully

Date Posted:
7/8/2005 9:20:07 PM

Question
I have a friend who is looking for help. He needs something to get his wife from the wheelchair to the commode. What can you recommend. Thank you for your help

Answer

Dear Becky:

In order to better assist you, could you please provide us with the following information on your freind's wife:

  1. Height
  2. Weight
  3. Ability to bear any weight on her feet
  4. Is she wheelchair bound or can she move around with assistance

If you'd like to give us a call, we will be happy to recommend products that may work for this particular situation. Please call toll free at 877-706-4480.

Date Posted:
7/8/2005 3:44:00 PM

Question
need a universal traction apparatus; DePuy Cat. No. 7102-00

Answer

Thanks for your inquiry,

We do have overhead traction units and pelvic traction units as well. You were not specific as to which one you needed so see the link below and maybe this will help.

Traction units

Respectfully,

Date Posted:
7/7/2005 1:05:00 PM

Question
I am planning on buying 3 medline premium coats. How much is embroidery (2 lines), how much is shipping, and how much discount would I get as a medical resident.

Answer

Thanks for your inquiry. For two lines of embroidery it will be $9. Shipping on three lab coats would cost around $9.50. On our website we hava a medical professionals discount form that you can fill out and recieve 5% discounts on items purchased. If you have any other question please feel free to call us toll free at 877-706-4480

Respectfully,

Date Posted:
7/7/2005 12:47:26 AM

Question
CAN YOU ORDER A TRUFORM XXX LG SUSPENSORY WITH LEG STRAPS TO BE DROP SHIPPED AND PAID FOR BY CREDIT CARD?

Answer
Is this an item you found on our website.  If so, please provide us with the item number located next to the image of the product.

Date Posted:
7/7/2005 12:00:52 AM

Question
how should insulin be stored?

Answer

You may store insulin for a period of time until the expiry date has been reached. You should not use insulin past the expiry date.

The effective way for you to store insulin is on its side in the refrigerator. The refrigerator should be between 2 and 8 degrees C.

Never freeze the insulin. The bottle of insulin that is being used may be kept out of the refrigerator but must not be exposed to extreme temperatures.

Insulin kept out of the refrigerator must be disgarded after one month.

Date Posted:
7/5/2005 3:06:13 PM

Question
Searching for a "splash guard" or something to use on a home commode to keep the flow from leaving the commode. Adult male; ambulatory with cane or walker in-house.

Answer

Thanks for your inquiry,

We have several different commodes that may suit your needs. See the link below. If you have any other questions or concerns please feel free to call us toll free at 877-706-4480

Commodes

Respectfully,

Date Posted:
7/2/2005 8:57:32 PM

Question
Hi i own an Ohmeda 3700 Pulse Oximeter that hasnt been used in over 2 years now. The machine has been stored but several days ago was going to be used but it displays when you turn it on "A/D Converter Failure" and says to service unit. I don't know what that means so im hoping you can point me to the problem. Im wanting to know if it is repairable and where i could send it to get repaired. Im located in Harlingen, TX so the nearest to TX the better. Thank You, Javier Alejandro

Answer

Dear Mr. Alejandro:

It could be either your A/D board or you need the unit to be recalibrated.  You can call 850-638-5430 and ask for Douglas and he can help you diagnose the error.  Happy 4th of July.

Respectfully,

Date Posted:
7/1/2005 3:05:54 AM

Question
Hello there,I am looking for cast materials. It comes in rolls, looks like guaze and after being moistened will harden quite quickly.Do you know the name that this product goes by? Do you have any suggestions of places that might carry such an item?Sincerely,Shelley Birchard

Answer

Hello,

We do carry casting material in a variety of colors. They also come in the rolls as well. Please reference the links below. Please specify color when ordering.

Respectfully,

2 x 4 yds
3" x 4 yds
4" x 4 yds

 

Date Posted:
6/29/2005 10:59:57 PM

Question
hi, i'm looking for a back support since i've started a new job that may damage it. i don't want to order a product without trying it first. can you please send me a list of stores in the bay area (SF, CA), so i could see the products myself.thanks a lot, mor.

Answer

Dear Mor:

We are not familiar with the stores in SF, CA.  Please check your local Yellow Page listings for retailers in your area.  Good luck with your search.

Respectfully 

Date Posted:
6/29/2005 6:18:37 PM

Question
I was wondering if their is such a thing as a rack for wheelchairs that can be mounted to to the back of a car like bike racks? thanks

Answer

Unfortunately, we do not carry those. However, here is a toll free number to a manufacture located in Oregan called Scooter Lift Inc. who does. I'm sure they will deliver. I hope this helps.

800-555-4835

Respectfully,

Date Posted:
6/29/2005 10:32:48 AM

Question
when looking at the page for item # 0064SCHDM Is the price each or for the case of 50?Jeff Hull

Answer

Jeff,

The price shown is for a case of 50.

Respectfully,

Date Posted:
6/28/2005 5:28:32 PM

Question
What filters, strength of ray plus all Specification , for example, wavelength type, would be needed for : i) broken ad spider veins ii) scarring (bikini line area) iii) permananet hair removaland which VascuLight Laser is needed for all of the above conditions ? HR or Plus ?How much could i pay for the equipment myself(in United Kingdom)and what are the costs and process for any maintenence and repair ?

Answer

Dear Gill:

Thank you for your inquiry.  You can learn more about the Vasculight lasers by visiting the manufacturer's site at http://www.aesthetic.lumenis.com/wt/content/vasculight.  We are not familiar with prices for lasers in the UK. However, we do ship laser to Europe. In the past, we were able to offer much better prices to European companies then they were able to find in Europe.  If you are interested in a Vasculight unit, we will be happy to email you our current inventory and a price list.  Our units do come with a six month warranty, however, you would have to ship the damaged components back to the US for us to honor the warranty.  Also, there are several service offices that are located in the UK as well http://www.lumenis.com/wt/lumenis/contact_locations.

If you have any other questions, please let us know. 

Respectfully,

Date Posted:
6/28/2005 8:06:14 AM

Question
Do yall have a walker that you can kneel on? It's for my grandpa, he's about to have foot surgery... thank you!

Answer

Dear Ms. Carter:

We do not have a kneel-on walker.  We have rollators that you can sit on.  Rollators are similar to walkers but come with wheels and breaking mechanisms.  Here are a few examples:

Date Posted:
6/27/2005 1:59:02 PM

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