Ask The Pros:

If you can't find it on the web site or if your have questions about medical equipment, please don't hesitate to Ask the Medical Pros or call us toll free at 1-877-706-4480. We'll be happy to assist you!

Please take a look at our previous Ask The Pros questions and answers at Ask the Pros Archives before submitting your inquiry, or fine tune your search by typing in question related search phrases into Search Ask The Pros window below.

Please allow up to 48 hours to receive a reply to your question. A response will be sent to you via email. If you do not hear from us within 48 hours, please feel free contact our offices.

Please limit your questions to medical products, only. For a diagnosis of your ailments, please consult with your physician.

 

Please allow up to 48 hours for your response to be posted. A response will be sent to you via email.

Question
I am wondering if your company supplies lymphedemia sleeves.If yes, how much do they cost? (I don't have insurance)

Answer

Dear Roberta,

Thank you for your inquiry.  At this time we do not have any lymphedema sleeves in stock.  However, we do carry a wide inventory of compression stockings at various prices.  Take a moment to evaluate our inventory and you'll be able to determine if there is an item that will be helpful to you:

Compression Stockings

If we can be of further assistance, please call our customer service department at 1-877-706-4480.

Thank you,

 

Date Posted:
5/2/2006 7:19:46 PM

Question
Mine is corroded. Do you have one and if so how much is it. Where are you located.Thanks

Answer

Dear Charles,

Thank you for your inquiry.  Unfortunately, we don't carry parts for lift chairs.  Please contact the manufacturer and they will be able to assist you.

Thank you,

 

Date Posted:
5/2/2006 1:53:20 PM

Question
I am looking to purchase ethylene oxide sterilization pouches in four very large sizes.(51" x 40")(66" x 44")(72" x 67")(64" x 20") I amlaunching a business that will need these pouches starting in July of this year. Thanks much!

Answer

Dear Ken,

We appreciate your inquiry, however, we do not carry these items at this time.

If we can be of further assistance to you, or if you have additional questions, please call our customer service department at 1-877-706-4480.

Thank you,

 

Date Posted:
5/1/2006 3:26:24 PM

Question
I'm looking for the kind of hose that they put on you when you've had surgery to keep you from getting blood clots. They are electric and they pump up and massage your legs.

Answer

Dear Helen,

Thank you for your inquiry.  It appears you are inquiring about pneumatic appliances.  Please follow the link below to see if these items will meet your needs:

Pneumatic Appliances

If we can be of further assistance or if you additional questions, please call our customer service department at 1-877-706-4480.

Thank you,

 

Date Posted:
4/29/2006 7:36:35 PM

Question
I am Looking for USED dental lab equipment. in good working condition

Answer

Dear Joe:

Thank you for your inquiry.  Unfortunately, at this stage we only carry new dental equipment. Please let us know if you have any other questions.

 

Date Posted:
4/29/2006 2:56:01 PM

Question
Where can we get this unit serviced. We live in Hollywood Fla.

Answer

Dear Mr. Marino:

Please visit the following website for a listing of service centers in your area http://www.invacare.com/cgi-bin/imhqprd/inv_dealer/sc_main.jsp?s=0.

 

Date Posted:
4/29/2006 9:41:39 AM

Question
I need a new probe for a Novametrix 512 handheld pulse oximeter. Can you send information including price? Thanks, Lex

Answer

Dear Lex,

We appreciate your inquiry, however, we currently do not have these specific probes in stock.  Sorry for the inconvenience.  If we can be of further assistance, please call our customer service department at 1-877-706-4480.

Thank you,

Date Posted:
4/27/2006 6:57:28 PM

Question
i have bought lots of memory foam pillowssome to soft to hard or cheaply made iam a side sleeper can you recommend one of your pillows to releif neck pain, stiffness in morning and shoulder discomfort iam 5' 6" med built female please help i was looking at your pillows but want to get the right one for my problem iam a side sleeper thank you

Answer

Have you considered getting a SOFTEZE Body Pillow 52" x 16" which will keep you more comfortable on your side by supporting your entire body in addition to your neck and head.

Date Posted:
4/27/2006 12:48:36 PM

Question
I was wondering if with a NellCor Pulse Oximeter 595 it was possible to do near-real time data acquistion and communicate that with a computer. We are developing a device that we would like to encorporate a pulse oximeter into and would need to be able to interface with it directly. I was wondering if you had any information on that, or would refer me to any other oximeters that would work.Thanks

Answer

Dear Kevin,

We appreciate your inquiry, however, we suggest you contact NellCor at 1-800-NELLCOR to gain a broader understanding of the applications this specific pulse oximeter has.

If we can be of additional assistance in the future, please call our customer service department at 1-877-706-4480.

Thank you,

 

Date Posted:
4/27/2006 11:15:52 AM

Question
Who makes and distributes these wraps. They are like Ace ankle wraps.

Answer

Thanks for your inquiry,

Unfortunately, we do not carry these on our website. However, this website may be able to help you. Good luck in your search! If you have any questions please call 877-706-4480.

Respectfully,

Date Posted:
4/25/2006 7:17:03 PM

Question
dear mse company I have of question did you guys get the problem with the contral on my bed worked out if not can I get other same bed and make payments on it if not all just save for other same bed the item number on my bed is tb30rve and my phone number is 469 226 7982 im allways home on mondays and tuesdays and wednesdays and thursdays from monty benton

Answer

Dear Mr. Benton,

We have tried several times to call you but we have not gotton an answer. We will call again this afternoon.

Respectfully,

Date Posted:
4/24/2006 11:24:44 PM

Question
I am looking for a Quickie GPSwingaway Manual Chair together with the price in stirling UK Would appreciate a supplier

Answer

Dear Haslam,

We appreciate your inquiry, however, we do not carry this specific brand of manual wheelchair.  We are located in Houston, Texas in the U.S.A.  Shipping and handling such items from the U.S. can get quite expensive.  Perhaps locating a local medical equipment retailer or distributor would be a more suitable option for you.

If we can be of further assistance to you or if you have additional questions, please call our customer service department at 1-877-706-4480.

Thank you,

Date Posted:
4/24/2006 4:48:23 PM

Question
Do you carry bathtub safety rail?

Answer

Please take a look at the following products.

For added safety, you may also want to consider Tub & Stair Safety Treads Item 33NEXPAGSI.  Please call us with any other questions 877-706-4480.

 

Date Posted:
4/22/2006 7:29:31 PM

Question
Your site is very useful

Answer
Thank you for your feedback. We appreciate your patronage.  Please contact us if you have any further questions.

Date Posted:
4/22/2006 6:11:23 AM

Question
Medical Lab Equipment ITEM QUANTITY UNIT PRICE Formalin Baths 5 Mannequins 5 Anatomy Dissection kits 25 Teaching slides 3 sets Microscopes 25 Teaching microscopes 3 electronic centrifuges 3 Tally counters 25 Spectrometers 2 pH meters 2 Electronic weighing scales 5 Water baths 2 Autoclave 1 Incubators 2 Refrigerators 2 Coulter counters 1 Freezers 2 Water distillators 2 Elisa microplate reader 1 Glass/plastic ware, counting chambers, forceps Haematocrit centrifuge reader 1 Lab accessories (stop watch, tube rags, thermometers..) Electroporesis apparatus 2 Cupboards 10 Reagents Micropippettes 10 TOTAL

Answer

Dear Fidelis:

Are you interested in purchasing or selling these items.  Please advise.

Date Posted:
4/21/2006 1:33:41 PM

Question
Can the length of tubing make a significant difference in what is ordered verses what the patient actually receives? Can there be loss of O2 through tubing?

Answer
Generally speaking, the length of the tubing has minimum impact on the delivery of oxygen.  The O2 tubing is designed to minimize the internal wall friction between the gas and the tube itself.  You may wish to closely inspect the tubing for cracks or improper sealing.  Hope this helps. 

Date Posted:
4/21/2006 11:17:33 AM

Question
I'm looking for an esthetician stool with a 14 to 15" seat with backrestwhite color

Answer

Thanks for your inquiry,

You can find this chair on our website by typing in item number 0476UMF. If we can be of any further assistance please call 877-706-4480.

Respectfully,

Date Posted:
4/19/2006 8:39:32 PM

Question
Thank you for replying my question , but I did not mean colonoscopy instrument . I meant an easy to use instrument used for deep rectal biopsies which is the size of a pen . I have seen it previously but unfortunately have forgotten the name of the company producing it . Due to high prevalence of Hirschsprung 's disease in our country the instrument will have good marketting here . Please answer me as soon as possible .Yours Sincerely F.Mahjoub

Answer

Thanks for your inquiry,

Unfortunately, we do not have that type of equipment. We apologize for the inconvenience. If you have any questions please call toll free at 877-706-4480

Respectfully,

Date Posted:
4/19/2006 2:53:09 PM

Question
I currently have 14 various Fuginon scopes. They are slightly used, 2004's. The doctor didn't care for the way they felt in his hand! Do you buy them?

Answer

Dear East Coast Medical,

We appreciate your inquiry, however, we do not have a need for such equipment at this time.

Thank you,

 

Date Posted:
4/19/2006 12:05:40 PM

Question
Dear Sirs .I am assistant professor in pathology working in a referral children hospital related to Tehran University for Medical Sciences . We need a rectal suction biopsy instrument which is like a pen for performing deep rectal biopsies for cases suspicous of Hirschsprung's disease ( I need it for gastrointestinal ward , so they can send biopsies prior to surgery and dont ask for rushed diagnosis of this disease during surgery ( frozen section )

Answer

Dear Dr. Mahjoub,

Thank you for your inquiry.  The only instruments we currently have in stock that may suit your needs is in our inventory of colonoscopes.  Please take a moment to evaluate the different items we carry:

Colonoscopes

If we can be of further assistance or if you have additional questions, please call our customer service department at 1-877-706-4480.

Thank you,

 

Date Posted:
4/18/2006 3:15:28 PM

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