Ask The Pros:

Question
can not find find

Answer

Dear Gary,

See the following link.

http://www.medical-supplies-equipment-company.com/product/ppf/param/0_0_wedge_1_true_false1_0/product_search.asp

Date Posted:
5/28/2008 10:55:43 AM

Question
Whatis the flow rate of this tubing?Hudson RCI Over The Ear Cannula with 25 ft Star Lumen Tubing Standard Connector Item #: 2181DUHMD. What 25 foot tubing do you have with a flow rate of 5-7 lpm? Thanks

Answer

Dear John:

Although, we can specifically answer your question, we can tell you that most of the tubing in the market place is designed to work with standard respiratory equipment.  This equipment includes Oxygen Concentrators which have flow rates of 5-7LPM.  Hope this helps.

Date Posted:
5/28/2008 7:59:31 AM

Question
MY NAME IS ROCKY MKOKO FROM SWAZILAND,IN THE SOUTHERN AFRICA.WE ARE INTERESTED IN A WIDE VARIETY OF PRODUCTS AND PRICESI CAN APPRECIATE YOUR QUICK RESPONSEREGARDSROCKY

Answer

Dear Rocky:

Thank you for your inquiry.  We offer volume discounts on large purchases.  Please indicate desired products and quantities and we will be happy to provide you with price quotes. Also, please be advised that all international orders require advance payment prior to release of the shipment.

Date Posted:
5/27/2008 2:36:19 PM

Question
Dear Sir,we are the Italian society who sales spare part of medical machine.I need to have a quotation and the delivery time for 1 box of the next disposable sensor origina Nellcor:MAX-P; D-25; D-20; I-20; N-25.This required have many urgency!Thank for the reply.Mrs Antonella Salvadori fromOmniacell Tertia SrlVia Pastrengo n�1253034 Colle di Val d'Elsa (Siena) Tuscany Italy.

Answer

Dear Mrs. Salvadori:

Thank you for your inquiry.  Please indicate the desired quantity for  each of the sensors.  Also, do you need the sensors to be CE approved?  Please let us know and we will be happy to provide you with product availability and pricing.

Date Posted:
5/26/2008 3:49:49 AM

Question
Looking for a quick reference guide on how to run machine and trouble shooting .

Answer

Dear Angie:

Please take a look at the following link http://www.baxter.com/products/medication_management/infusion_pumps/large_volume_infusion_pumps/flo_gard/index.html  or you may wish to contact Baxter customer service.

Date Posted:
5/25/2008 10:07:42 PM

Question
M.D. recommends a device that goes on cannula to increase 5 liters of O2 to 6 liters or more. He called it an oxymiser. Is there such a thing?

Answer

The item is called the oxymizer.  It is used to extend oxygen duration by reducing the flow of oxygen required to saturate a patient.  When the patient is breathing out, a reservoir contained within the facepiece or pendant fills with oxygen and is then delivered to the patient upon inhalation.  This process reduces the use of oxygen by as much as 75% over continuous flow.  In other words, the device makes efficient use of the oxygen by controlling the air flow when it is not required by the patient. 

We have the following items available on our website:

Oxymizer Oxygen Pendant
Oxymizer Disposable Oxygen-Conserving Device

For additional questions, please call us toll free at 877-706-4480.

Date Posted:
5/23/2008 2:25:21 PM

Question
I WAS TOLD TO PURCHASE A WATER BAG TRACTION FOR HOME USE. I DO SEE SOME TRACTION EQUIPMENT BUT IM NOT SURE IM LOOKING AT THE RIGHT THING. CAN YOU LET ME KNOW IF YOU CARRY THIS ITEM AND A PRICE FOR IT ALSO. ALSO WAS UNAWARE IF IT COMES IN CERTAIN WEIGHTS. THANKS IN ADVANCE

Answer

The following item should meet your needs.  For all other questions, please call us toll free at 877-706-4480.

Deluxe Over-Door Traction Kit, Item #: 602IFGMM

Date Posted:
5/22/2008 12:38:14 PM

Question
I am looking for size 8 tube gauze elastic net or similar products used under a leg cast. I use them for under my brace, from toe to upper thigh. Can you help me out? Last place I order it through close down. Thank you!

Answer

We do have an item which is called an "Orthopedic Stockinette"  It is available in three sizes.  Please refer to the following links.  If you need any further assistance, please let us know. 

Orthopedic Stockinette
Orthopedic Stockinette - 4" x 25 yds, Flesh tone

Orthopedic Stockinette
Orthopedic Stockinette - 6" x 25 yds, Flesh tone

Orthopedic Stockinette 3
Orthopedic Stockinette - 3" x 25 yds, Flesh tone

Customer Service

MSEC

1-877-706-4480

Date Posted:
5/21/2008 9:25:55 PM

Question
I am a DME company that sells directly to the consumer in the US and export to the Middle East. After participating in a Medical Catalog Show overseas I received a Quote request(tender) from a company for a 66 bed hospital. Can you bid this out for me with distributor pricing??? I look forward to hearing from you.Tokan

Answer

Dear Tokan, before we can provie you with a bid we need to know the following:

1) Type of bed (electric, semi-electric, manual)

2) Voltage requirements for electric beds (110/120V or 220/240V)

3) Do you require mattresses?

4) Do you require side rails? Full or half rails?

5) Will the beds be shipped to a freight forwarder in the US or abroad? If in the US, which city or zip?

Please let us provide us with answers to these questions and we will be happy to offer you a quote.  Also, please be advised that it is the companys policy to require prepayment on all international orders.

Date Posted:
5/21/2008 6:32:38 PM

Question
To whom it may concern, My name is Justin Corum and I am with Purely Enterprises, a leader in eco-friendly and innovative products. I am writing in hopes to contact and speak with a representative from your Company in regards to the potential of products placement within your company. For additional and a more technical oriented understanding of how our Products work, you may visit us on the web at www.purelyproducts.com. Should you have any questions, you may contact me via the information provided below. Thank you in advance for your time and consideration. I look forward to hearing back from you.Sincerely,Justin Corum

Answer
i contacted them.

Date Posted:
5/21/2008 1:28:09 PM

Question
What is the weight limit for Item #: NG-P-22CASIPU?

Answer
The weight capcity for Shower Access Wheelchair w/ Commode Pail  is 300lbs (135kg).  Please call us toll free at 877-706-4480 if you have any other questions.

Date Posted:
5/20/2008 1:52:25 PM

Question
We have a respite home for children and we need the safety information on the canopy bed. Does it come with manufacturer' instructions? Is there a safety write up on this? Thank you.

Answer
forwarded to christina

Date Posted:
5/20/2008 11:09:47 AM

Question

We are interested in the Alcon Legacy 2000.  What software comes with the unit, does it have turbosonic or neosonic handpieces, operators manual?  Please advise.

Answer

We have a 2000 Alcon Legacy with 3.0 software that also includes:

(2) Turbosonic or Neosonic handpiece
(1) remote control
(1) operator’s manual
(1) foot control

Operating at factory specifications and looks great.

Date Posted:
5/18/2008 6:54:22 AM

Question
Looking how to get our N20PA Nellcor monitor serviced.There appears to be a connection problem.Thank you.

Answer

Dear Robert:

Please contact Medical Concepts at 850-638-5430 and ask for Douglas Back.  They specialize in servicing Nellcor products.

Date Posted:
5/15/2008 1:25:33 PM

Question
can you tell me the manufacturer of the 12 Single Door Single Lock Narcotic Cabinet #4877UMF.thanks.

Answer

The company name is UMF.  Please let us know if we can be of further assistance.

Date Posted:
5/14/2008 11:14:09 AM

Question
good morning please update me abuot our order no117528by ran@image-navigation.comdelivery date and tracking numberasap

Answer
Please note, this order is due to ship 5/28/2008.  These units generally take 30-45 days to manufacture.  From then, they will be shipping to you.  If you'd like to contact us again around 5/29, we may be able to provide tracking information.  Thank you for your patience!

Date Posted:
5/14/2008 1:10:49 AM

Question
I PLACED AN ORDER ON 5-4-08 AND I WOULD LIKE TO KNOW WHEN I CAN EXPECT MY ORDER TO BE DELIVERED BECAUSE THE WEBSITE SAID 3 OT 5 BUSINESS DAYS IF IT WAS IN STOCK AND I NEED IT AS SOON AS POSSIBLE. THANK YOU

Answer

We do apologize, Ms. Ruiz, for the delay on this order.  Generally our warehouse will contact us if there are delays on an order, unfortunately, they did not contact us in this situation.  Your system is due into our warehouse this Friday to ship same day.  If you need any more information, please let us know.  Thank you.

MSEC Customer Service

1-877-706-4480

Date Posted:
5/13/2008 7:49:20 PM

Question
I sent you information concerning our Design and Development company last year and we are introducing several new product groups for your consideration. These two groups will complement your existing Narcotic Cabinet & Safe and Overbed Table/ Iv Pole categories perfectly. Please supply a contact. (christina@mseccompany.net no longer exists)I look forward to speaking with you.

Answer

Dear Jeff,

Thank you for the information. Please forward your information to info@msecompany.net for assistance.

Date Posted:
5/13/2008 3:51:29 PM

Question
I'd like to know how these are sized & if I can buy boxes of different sizes without buying a case of each size.

Answer

Dear Susan,

Thank you for the inquiry, however we need you to specify what you need information on. Please email the item number of the product to christina@msecompany.net

Respectfully,

MSEC

Date Posted:
5/12/2008 10:46:40 PM

Question
I have tried to contact someone at your company all day, and no one answers the phone! All I got was an automated voice message saying that no one was available.On Item #: 4963DYN, is the price quoted ($61.??) for a single roll or for the case of four rolls?

Answer

Dear Mr. Calvin:

We apologize for the inconvenience.  We are in the process of moving offices and some of the staff has already transitioned over while the phone system still remains in the old office. 

In response to your question, Cotton Stockinette item 4963DYN is 4 rolls of 25 yards each for 61.77. 

We appreciate your patience.

Date Posted:
5/9/2008 7:24:42 PM