Ask The Pros:

Question
Hello,I'm from UT Health science center at San Antonio. I would like to get a quote price for C-3 Select Centrifuge Swing out4Place(50ml),(Item#054-S3C-WLLW). And I need it urgent. Hope to get your reply.Thanks.Juan

Answer
sent him a price quote.

Date Posted:
9/18/2008 1:57:08 PM

Question
mohawk medical mall is running a promotion with the purchase of Table Base Model: 204-001 for $ 989.99 Promotion: $300 In Free Disposables (Limit 1 per customer) do you offer the same promotion? we are located in houston

Answer
not interested, we do not stock items.

Date Posted:
9/18/2008 12:28:17 PM

Question
Hi,I placed an order that was supposed to be here by now and it's not. None of your phone numbers are working right now. Please call ASAP.Thanks.

Answer

Mr. Khozin,

Good afternoon.  We apologize that you have not received your table as of yet.  If you were not aware, our corporate office is based in Houston, TX and we were recently affected by Hurricane Ike and as a result our entire database was unavailable until Tuesday.

We have contacted our processing department and were informed that there was a hold on this order due to a confirmation request that was inaccessible until today.  We were, however, informed that your table will be shipping within 72 hours.

We assure you that your delivery will be made early next week, and sincerely apologize for any inconvenience this delay may have caused.  If you have any further questions regarding your order, please contact us at inquiry@msecompany.net .  Thank you for your patience and understanding.

Respectfully,

Brittany Steffen-Smith
Sales Associate/Customer Service Representative
Medical Supplies & Equipment Company

Date Posted:
9/18/2008 12:07:31 PM

Question
Best reusable electrodes for a small Clinic?What'sthe difference between:Dura stick, classic electrodes and superior silver?Thanks

Answer

Dear Delores,

The only difference is the manufacturer.  They have different names. Depending on which tens unit you have, will determine which electrode will be more compatiable.

Respectfully,

MSEC

Date Posted:
9/17/2008 6:36:33 PM

Question
Please send me a quote for item #0501GEN with all optional accessories.

Answer
working on it BES

Date Posted:
9/17/2008 3:25:14 PM

Question
Is the phlebotomy chair FB0006CLT fire retardant treated?

Answer

Dear Rena,

Thank you for the inquiry. The phlebotomy chair is marked for CAL117, if you need a CAL135 (which is an upgrade for fire retardant) there is a small upcharge of $85.00

Respectfully,

MSEC

Date Posted:
9/17/2008 1:39:37 PM

Question
I know you are recovering from the Hurricane Ike. I am inquiring about the D Core Pillow. I have had an ear cartilidge surgery and I am still in pain as I sleep on it. The doctor didn't tell me anything about your pillow and I researched it on my own. I presently have a down pillow to help with neck problems I have had in the past. I want to know what the indent of the D shape is in your pillow and what the filling of your pillow is for support of my neck. I spoke to Brittany yesterday, she said she would get back to me, just called her and she hasn't heard from anybody yet. I thought I would try this way to ask questions. Can you email any information about this pillow. Thank You, Marie O'Leary

Answer

Date Posted:
9/17/2008 12:07:39 PM

Question
Do you have any stainless steel work tables that are mobile. I need something that is 2ft x 4ft has wheels and a shelf under it.Thanks,

Answer

Dear Erik,

Thank you for the inquiry. We do indeed have many stainless steel work tables that are mobile. They would just be on casters. There is a small upcharge for that accessory.  In order for me to draw up a quote, please email me the answers to the following questions:

1) How many do you need?

2) Where would the tables ship to?

3) What type of lead time do you need?

I can have the quote to you within a few minutes. Please email inquiry@msecompany or christina@msecompany.net

Respectfully,

Christina Villa, MSEC (Sales)

Date Posted:
9/17/2008 11:58:52 AM

Question
Dear Sir,We are manufacturer and Exporter of Surgical Instruments, Dental Instruments, Single use Instruments & all kind of scissors since 1997. Our Company “Casperi International” have cGMP, ISO 9001/2000 & CE Mark certificates. The quality of our instruments is Guaranteed and every instrument manufactured is carefully examined and tested before leaving factory premises. We use top quality material in manufacturing and highly experienced manpower is employed in our establishment.We request you kindly extend your co-operation and start business with our company, we will serve you better than other, you can see some of our products on our web site at this address www.casperiintl.com Thanks and looking to have your worthy reply back shorlty.With beast regards,Mobeen Akthar Export Department. Casperi International Tel: 0092-52-4598540Fax:0092-52-4604043Email: info@casperiintl.comURL://www.casperiintl.com

Answer

already contacted

Date Posted:
9/17/2008 10:59:44 AM

Question
Hi there I'm looking for a medication cabinet that locks and can be placed on a shelf or is not that big. About 20 or less individual drawers for an animal hospital. if you have any please contact me.THank you Christel

Answer

Dear Christel,

Thank you for the inquiry. I need to know a bit more information before I suggest a product. Please email me the following answers to the following questions:

1) What dimensions do you need?

2) What kind of weight capacity are you looking for?

3) How fast do you need it?

4)  How many do you need.

Please email me at christina@msecompany.net

Respectfully,

Christina Villa

MSEC, Sales

Date Posted:
9/17/2008 10:52:09 AM

Question
I have a panelispe II panorex machine. There is a piece that is inserted into where the chin is placed to put a bite stick on for the patient to bite on. That stick has broken and I need more. Not the disposable sticks but the one that is placed in the machine. Is that something that you can supply to my office? Thank you in advance.Katy Lofgren katy3825@yahoo.com804-270-5028Virginia Oral and Facial Surgery

Answer

Dear Katy,

Thank you for the inquiry, however we do not carry this part. Please trying calling Partsource at 1-877-497-6412.  We are sorry for the inconvenience.

Respectfully,

MSEC

Date Posted:
9/16/2008 3:31:35 PM

Question
I am interested in purchasing the Deluxe Institutional Manual Adjustable Hospital Bed in Walnut. I wondered how long it would take for it to be delivered to Cherokee, NC. This is a Job Corps program (federally funded) and I need your tax ID to put on the requisition. Also, we are praying for all of you in Texas and surrounds after Ike. Jane Kirby

Answer

Dear Jane:

Thank you for your kind thoughts.  Luckily our distribution is not impacted by the storm.  Lead time for the Manual Hospital bed is only 4-5 business days.  Our Fed Tax Id is 20-0183426.  Please email any other requests to inquiry@msecompany.net.  Our temporary fax number is 281-496-4049.  Thank you again.

Date Posted:
9/15/2008 3:07:10 PM

Question
Do you buy used equipment or have a source that will buy equipment? I have a Datex 3900P Pulse oximeter that I want to sell.Thanks,Steve

Answer

Dear Steve,

We do not buy equipment from unknown sources. We have a technician who could be interested. Please call him. His name is Jeff Hof and he works for Bemes. His phone number is 314-686-9887.

Respectfully,

MSEC

Date Posted:
9/15/2008 2:26:41 PM

Question
Hi, I am incontinent do to medical reasons. I use adult breifs with leg gathers. The leg gathers give me a bad rash now for some reason. I seen that you have adult diapers without leg gathers. Could you please send samples of the medium Ables flat fold. If so my address is Bud Elkins, 816 W. Williams Ave. Bellefontaine, Ohio 43311 Thank you, If product works I will be more than happy to start makeing purchases. Thank you,Bud...bud3us@yahoo.com

Answer

Dear Bud,

Thank you for the inquiry, however we do not provide samples. I am sorry for the inconvenience.  Please reveiw our adult diaper selection:

http://www.medical-supplies-equipment-company.com/product/ppf/param/439_0__1_true/product_search.asp

Respectfully,

MSEC

Date Posted:
9/15/2008 10:32:00 AM

Question
I'd like to know if this item is in stock. Also, how many catheters come in the box at the cost of $43.99??Conveen Intermittent CatheterItem# 4035LOCGSI - 6, 14 Fr, Female, Sterile, individually wrapped, Latex-freeThank you.Debbie

Answer

Ms. McDermott,

Thank you for your inquiry.  These units are in stock and available to ship within 24 hours of order placement.  Also, they come packaged in a box of 50.  Please let us know if you need any more information.

Respectfully,

MSEC

Date Posted:
9/13/2008 9:13:21 PM

Question
SEQUOIA 512 Ultrasound System (Refurbished)megalix cat 125 another equipmment all interested.

Answer

Dear Alter,

Are you looking to buy or sell? Please advise.

Respectfully,

MSEC

Date Posted:
9/13/2008 3:59:25 PM

Question
Hello SirPlease arrange to send your best offer & delivery time for the followingItem 2417UMFDesc. 31 in medical storage cabinetQty 6 Nos.Pl send the data sheets & warantee period for the cabinets

Answer
Thank you for your inquiry.  Please specify the delivery address so that we can provide you with a complete quote.

Date Posted:
9/13/2008 2:23:56 PM

Question
How do I go about working at a medical supply company?

Answer

Dear Wayne:

Thank you for your inquiry.  Unfortunately, currently we are not hiring any additional staff.

Date Posted:
9/13/2008 2:05:38 PM

Question
need a price on your ohmeda 3900 oximeter please. price not available online and no answer at call center

Answer

Dear melanie:

Thank you for your patience.  We are closed due to Hurrican Ike.  We plan to resume normal hours on Monday.  We will contact you with the price for Ohmeda 3900 asap.

Date Posted:
9/13/2008 10:09:13 AM

Question
We are a medical equipment service center located in Southeastern Brazil. We are looking for the CO2 cable for the Novametrix 7100 CO2SMO Capnograph/Pulse Oximeter, and for the Novametrix 7000 model as well. Do you have these available? If so, could you send us a price quote? Thanks

Answer
sent him a quote

Date Posted:
9/10/2008 10:43:37 AM