Ask The Pros:

Question

Hello can I get a shipping quote for this and mattressThank you To Lehi, UT 84043

Answer

Good morning, 

I will be emailing you a quote today. My email is Liz@msec.co please be in the look out sometimes my emails will to your spam box. I will call you to follow up, if you did receive my email.

Best Regards,

Liz Vaquera

Date Posted:
9/29/2023 10:42:44 AM

Question

I will be traveling between clinics for lab draws. Is this unit portable and if so, are there any calibration requirements that are needed when setting up, using between clinics or annual calibrations needed

Answer

Hello, Laura. 

This unit can be portable. Is electronically controlled safety lock, so the lid can not be opened while the rotor is in motion. A digital timer and LCD display provide user with the precise control of the spin cycle. Powerful brushless motor is maintenance free for years of dependable use. Stainless steel guard bowl is easy to clean and maintain. Features a Zero RPM safety lock, so the lid cannot be opened while the rotor is in motion. A digital timer and LCD display provide user with the precise control of the spin cycle.

Best Regards, 

Liz Vaquera

Date Posted:
9/26/2023 10:47:58 AM

Question

i am looking to possibly incorporate these scales on a project in Loma Linda, CA and looking for the specifications on the depressed slab for in floor installation. thank you.

Answer

Hello, Mr. Hernandez.

I will emailing you the specifications. 

Thank you,

Liz V.

Date Posted:
9/14/2023 2:01:16 PM

Question

Please send me information about this product:1132 Four Winds DrCanyon Lake, Tx 78133Is it covered by Medicare

Answer

Thank you for your inquiry.  We dont accept medicaire at this time.

Date Posted:
9/8/2023 10:15:37 AM

Question

Do you have a picture of the locking brackets for the Item# MS3C-400X

Answer

Good morning, 

Thank you for your email. A picture of the locking mechanism has been sent to your email. Please let me know if you have any additional questions. 

Kind regards,

Lucinda E.

Date Posted:
9/6/2023 10:24:52 AM

Question

Hi, i bought this model around 4 years ago, and i would like to purchase a new battery pack but i could not find it from the accessories. where can i order a new replaceable battery

Answer

Good Afternoon Yong:

Thank you for your inquiry.  Item number is MS3C-300TSB-B

Link is below.  Item is in stock.

https://www.medical-supplies-equipment-company.com/emergency-medical-supplies/product/replacement-battery-for-ms3c-300tsb_33242.html

Date Posted:
8/31/2023 3:00:55 AM

Question

Dear Sir or Madam! We are interested in 1 piece of your offered item 3CB-LUCO. Please send an offer including the transfer to germany shipping, insurance..... Thank you and best regards Hildegard Frank-Rubien

Answer

Good morning, Hildegard

I will be reaching out to you by email today to email you a complete quote with shipping including all Tariff /duty fees. My email is Liz@msec.co 

Thank you, 

Liz Vaquera

Date Posted:
8/30/2023 9:29:53 AM

Question

Is the an IFU Instructions for use for your Stainless Steel Wires

Answer

Good Afternoon Marquita:

Thank you for your inquiry.  Manufacturer currently does not supply IFU for this product.  

Date Posted:
8/29/2023 12:24:54 PM

Question

tem# 6-VS20031DRV i want to pay 75 for this cart, it is only worth that not even close to 150

Answer

These are sold 6 per case.  Thats the price for 6 units

Date Posted:
8/28/2023 9:25:45 PM

Question

Dear Sir/Madam, My name is Suhaila from Marche World M Sdn Bhd, MALAYSIA. We are a medical company in Malaysia. We are looking for an ambulance stretcher that is suitable to market in Malaysia. Do you already have any agents in Malaysia? If not, we would like to be part of you. Kindly send us the price list & details about your product. Thank you. SUHAILA

Answer

Thank you for your inquiry.  We offer a wide selection of ambulance stretchers, but we are not familiar with Malaysian requirements.  We currently are not looking for dealers in malaysia.  

Date Posted:
8/22/2023 11:15:05 PM

Question

I do not know the model of the rongeur, it is 6 inches long, the broken spring is 2.5 inches long.

Answer

Good morning, 

My name is Liz here with MSEC, I was reaching out to you on your inquiry.

Please look at item# 540-11JJ , which is the Blumenthal Rongeur 6in. Hope this is the item you are needing. If you have any questions feel free to call me or email me at Liz@msec.co

Thank you.

Date Posted:
8/22/2023 8:49:02 AM

Question

Can we purchase a set of stretcher locking systems without the stretcher and later purchase the stretcher without the locking system please call me 951- 767-9444

Answer

Good Morning Aida:

Thank you for your inquiry.  Stretcher and locking mechanism are sold as a kit.  If you would like to buy the stretcher, we can then send the locking mechanism first and the stretcher at a later date.  Please let us know if you have any questions.  

Date Posted:
8/19/2023 1:56:56 AM

Question

Hello, I would like to get some info on this product. Could you confirm the weight of the cabinet, load holding capacity and anchorage related info. Any product brochure data is appreciated. Thanks

Answer

Good morning, 

Thank you for your inquiry. I will have the additional specifications to you shortly.

Kind regards, 

Lucinda E.

Date Posted:
8/9/2023 7:01:05 PM

Question

I have experienced bedtime neck pain for many years and rarely can lie on back/side longer than 4-5 hours a night. A recent MRI confirms mild cervical spurs. Common sense tells me my nighttime neck pain is positional as I can NOT tolerate my head tilted up while I sleep. Is this the right pillow

Answer

Good Afternoon Kathy:

Thank you for your inquiry.  This pillow may work to alleviate your discomfort, However, pillows are subjective to individual preferences, and you would have to try it to know if it works for you.  It may also take several days before you get used to the new pillow.  

Date Posted:
8/2/2023 8:19:49 AM

Question

Is it possible to purchase a new plastic case for the trolley controller Ours has cracked in several places. Thanks.

Answer

Afternoon Barry:

We do have controller covers available in stock.  Please contact us at 877-706-4480 to place an order.

Date Posted:
7/17/2023 5:44:38 PM

Question

Quotation Request, Qty: 3 units

Answer

Good Morning Pauline:

Thank you for your inquiry.  We would be happy to send you a quote including freight to Hong Kong.  However, shipping to Hong Kong may be more expensive than the units.  If you have a freight forwarder in US, we can provide shipping to their location.   Please advise before we proceed with the quote. 

Respectfully,

Customer Service Department

www.MSEC.co

Toll free: 877-706-4480

Local/ International: 713-706-4480

Fax: 713-706-4161

Date Posted:
7/12/2023 4:04:00 AM

Question

What is the length and outer diameter of the EM51-7SBT-P5CLW tube shield Do you have other tube shield products for 15ml centrifuge tubes?

Answer

Good afternoon, 

Thank you for your inquiry. I will see what options we have available and get back to you shortly.

Kind regards,

Lucinda E.

Date Posted:
6/30/2023 12:21:29 PM

Question

Are your stair chairs and stretchers FSA/HSA approved

Answer

Good Morning Duane:

Thank you for your inquiry.  We have had customers pay for these units via FSA/HSA in the past.  

Date Posted:
6/28/2023 6:15:25 PM

Question

I am trying to find a Pediatric Grade Crib that meets the criteria as described by our health insurance plan. Everywhere that I have sent this too has all said the same thing, that there is nothing on the market that meets that description. It reads word for word as follows A pediatric crib HCPCS code E0300 is a hospital-grade crib that allows the patient full movement with no traditional restraints. The crib consists of a mesh-like screen that contains the patient and prevents wandering. Typically these cribs are available in different sizes and materials. Would you happen to have or know of somewhere that would have a pediatric grade crib with mesh sides? I appreciate the help!

Answer

Good Afternoon Jennifer:

Thank you for your inquiry.  Medical grade cribs typically do not come with a mesh enclosure.  You can certainly purchase a mesh enclosure separately and install into a crib.  

Date Posted:
6/26/2023 3:39:48 PM

Question

Can you tell me about shipping/delivery and costs

Answer

Date Posted:
6/21/2023 1:10:38 PM