Ask The Pros:

If you can't find it on the web site or if your have questions about medical equipment, please don't hesitate to Ask the Medical Pros or call us toll free at 1-877-706-4480. We'll be happy to assist you!

Please take a look at our previous Ask The Pros questions and answers at Ask the Pros Archives before submitting your inquiry, or fine tune your search by typing in question related search phrases into Search Ask The Pros window below.

Please allow up to 48 hours to receive a reply to your question. A response will be sent to you via email. If you do not hear from us within 48 hours, please feel free contact our offices.

Please limit your questions to medical products, only. For a diagnosis of your ailments, please consult with your physician.

 

Please allow up to 48 hours for your response to be posted. A response will be sent to you via email.

Question
What is the expiration date for this item after it is opened

Answer
Good Morning Mrs. Retcher, Determining the expiration date is dependent on when the product lot was manufactured. A customer service representative will contact you shortly with more information. Thank you.

Date Posted:
2/8/2018 2:46:00 PM

Question
Do you have any photos of what this looks like assembled are there any limitations?

Answer
Good afternoon Mrs. Hundley, Thank you for your inquiry. We will be sending a separate email with images and additional information.

Date Posted:
2/6/2018 1:59:19 PM

Question
is this product a suture wire do have the IFU and sterilization perameters

Answer
Good Afternoon Christine: Thank you for your inquiry. The stainless wire can be sterilized using the same parameters as for surgical instruments.

Date Posted:
2/6/2018 12:20:39 PM

Question
hello...we are opening a PT clinic and was wondering if you have any equipment we can buy thanks

Answer
Morning Rami: Thank you for your inquiry. We have full selection of PT equipment including working platforms, parallel bars, tables, etc. We will contact you on Monday to obtain a more precise list of your needs, or you can emails us at inquiry@msec.co

Date Posted:
2/3/2018 7:48:45 AM

Question
The DullesMetro project is interested in possibly purchasing this chair. We are requesting that a copy of owners manual at the earliest date possible via email.

Answer
Afternoon Mr. Barbour: A brochure has been emailed to you in a separate email.

Date Posted:
2/2/2018 12:40:38 PM

Question
What is involved in the installation of this in-floor scale

Answer
Good Afternoon Helen: Thank you for your inquiry. Installation of this model would require excavation of the flooring and is more in-tune with new construction. We do have several other wheelchair scales to 800 lbs capacity from $2200-$4000.

Date Posted:
2/1/2018 11:48:23 AM

Question
Im interested in purchasing these wall pads. Can you please tell me what the colors these are available in Thanks for your time.

Answer
Good Morning Mary: Thank you for your inquiry. Color swatches were emailed to you in a separate email.

Date Posted:
1/31/2018 10:29:53 AM

Question
If the chair had an issue while under the 1 yr warranty how would I go about getting it fixed or replaced Im in Massachusetts. And if I needed to replace the battery a few years down the line how likely is it that I would be able to find a replacement battery at that time?

Answer
Dear Mitchell: Thank you for your inquiry. If there are any issues with the evac chair under the warranty, we will send you a call tag and will fix the unit or send you a replacement one. We try to keep inventory of parts in stock even if the unit has been discontinued, especially the batteries. Please let us know if there are any other questions.

Date Posted:
1/30/2018 6:27:57 AM

Question
Looking at a portable medication cassette with space for 15 patients for medication prep, able to lock. Does this come as depicted in the picture

Answer
Good Afternoon Martine: Thank you for your inquiry. Based on your needs, you may wish to consider 4-tier Cassette. With 4 inch bins, the four-tier bin can accommodate 16 bins. Dimension for 4-tier cassette is 21W x 10D x 13 3/4H. Key lock is included. Bins are sold separately. Please let us know the quantity you are looking for and we will be happy to provide you with a quote.

Date Posted:
1/24/2018 3:53:50 PM

Question
I have a question regarding your Operating Grade, made in Germany scissors. Is there any type of etching on those scissors other then CE Germany/Made in Germany 4,5 or 5 inch sharp bluntI would need one sample if possible and a quote and lead time for 110 pieces. Thank you. Kaitlin Mattes

Answer
Good Morning Kaitlin: We will have a quote for you shortly.

Date Posted:
1/19/2018 8:19:23 AM

Question
Hi, Im trying to figure out my all-in cost for this cart. Would you be able to tell me what the shipping cost would be to area code 94534

Answer
Good Day Ms. Duran: We will have a quote for you shortly.

Date Posted:
1/17/2018 12:16:35 PM

Question
Hello I would like to know if the Como Lift Stretcher can be used with a Whitehall Hubbard Tank 270-S Thanks

Answer
Hello Maria: Yes, the Hydrotherapy Combo Lift will work with the 260, 270, 300 tubs

Date Posted:
1/15/2018 2:12:20 PM

Question
Are replacement light lenses available for this light and what is the cost. I would be interested in both. I work for a large hospital system. Facilities manager

Answer
Afternoon Scott: Thank you for your inquiry. I would be glad to discuss various options with you in regard to overbed lights. Please let me know when would be the best time to go over the options. Alternatively, you can call me at 713-443-5266 cell or 713-706-4480 x 104. Have a good weekend. Gary Gorodetsky MSEC

Date Posted:
1/12/2018 8:02:05 AM

Question
We need modules to fill about 10 feet, counters with drawers and cabinets, and cabinets above. Also a sink. Can you help

Answer
Afternoon Ms. Cannon: Thank you for your inquiry. A quote will be sent to you shortly.

Date Posted:
1/9/2018 2:06:35 PM

Question
Im curious what the back of this unit looks like and whether it can be installed inside a cabinet door so that gloves are accessed thru cutouts on door.

Answer
Dear Carmen: Thank you for your inquiry. A drawing of the glove box has been sent to you via email.

Date Posted:
1/8/2018 2:16:32 PM

Question
Do you have a mounting bracket to allow this unit to mounted on a wheelchair

Answer
Thank you for your inquiry. We do not have a mounting bracket at this time.

Date Posted:
1/5/2018 4:40:34 PM

Question
Do you know if this chair mounted tray is a universal mount for any blood draw chair How does it mount?

Answer
Good Morning Julie: Thank you for your inquiry. The chair mounted tray accessory is exclusive to Clinton brand blood drawing chairs. It will not work with any other brand.

Date Posted:
1/5/2018 3:13:09 AM

Question
Hello, Is it possible to order just one bottle, instead of a whole case. Its for my home use.

Answer
Good Morning Ms. Hill: Happy New Year and thank you for your inquiry. Unfortunately, this product is only sold by the case.

Date Posted:
12/31/2017 2:28:24 PM

Question
I am in need of drawer dividers that fit 22x18.5x3 inches for 30 drawers that allows us to adjust the sizes as needed. I need total cost per drawer

Answer
Thank you for your inquiry. We will be in contact with additional information.

Date Posted:
12/21/2017 4:24:41 PM

Question
I need a quote for ALNE073BLAAFX

Answer
Thank you for your inquiry. How many fixtures are you interested in?

Date Posted:
12/19/2017 8:34:21 AM

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