Ask The Pros:

Question
Is this the best solution for my 91-year-old father-in-law to be able to get out of his chair and off his portable potty? He cannot do it by himself. Thanks

Answer

 Dear Marilyn:

This will probably not work for you father unless he is able to pull up his own body weight.  Is there someone assisting him?  We need to know a bit more about his physical condition and his living arrnagements in order to make the appropriate recommendation.  Please contact us toll free at 877-706-4480 x 104 or ask for Gary.

Date Posted:
7/22/2009 2:36:20 PM

Question
Need total dimensions on this unit and also need left washboard. Space this unit must fit into is 60 wide. Any information is appreciated.

Answer
7/22/2009 2:23:48 PM
 

Date Posted:
7/22/2009 2:19:53 PM

Question
My husband sustained a C2 fracture in his neck and is currently in a cervical neck brace. Would this pillow allow him the comfort he needs to sleep better?

Answer

Given the nature of the injury sustained by your husband, a cervical support pillow is vey advisable.  However, when selecting these pillows certain criteria such as height, weight, age and preferred sleeping position must also be taken into account.  If you would like to contact us with this information, then we would be happy to offer you some suggestions on Cervical & Neck Pillows.

Date Posted:
7/22/2009 11:00:38 AM

Question
Hi, do you deliver to Thailand? What are the shipping costs?

Answer
 All items shipped to Thailand must be paid-in-full via bank wire transfer.  Shipping costs depend on items and quantities ordered.

Date Posted:
7/21/2009 9:10:49 PM

Question
hcpc code for billing my insurance for the pronex cervical traction unit lg

Answer

Already spoke with customer and provided this informaiton BES 7/21

Date Posted:
7/21/2009 3:53:12 PM

Question
Is this mask manufactured in the USA?

Answer

Dear Ms. Barbu:

As with most of these types of products, this item is also made in China. 

Date Posted:
7/21/2009 3:14:46 PM

Question
I am seeking an alternate source for catheters through Medicare. Would you suppy me with an estimate of what my out-of-pocket expense would be to provide me with 90 Coloplast #614 Catheters per month. My current supplier is charging medicare $6.72 per catheter. I believe that this price is extreme since the prices on the Internet for the same item vary between $2.50 to $4.50 per each. Medicare pays 80% of that cost, which still leaves me a large monthly expense $112.00. Can your company provide the same service at a lower out-of pocket expense.Charles Boettcher

Answer

Charles,

Unfortunately, we do not bill Medicare directly so the purchase of these items requires payment upfront.  Our cost to you for a quantity of 90 catheters would be $6.15 per catheter for a total purchase price of $553.50.  We will be able to extend free shipping to you on this order.

Date Posted:
7/21/2009 1:40:05 PM

Question
do you offer affiliation sales with your company? can someone contact me with this info.

Answer
sent him information about discounts for disritbutors. CV 7/21
 

Date Posted:
7/21/2009 12:49:54 PM

Question
can this chair have two drawers one on each side for supplies? if so what is the diffrence in cost?thanks

Answer

Dear Margaretha Dover,

Thank you for the inquiry. This Phlebotomy chair can have drawers on each side.  The chair will be non-returnable due to the custom request.  When you get ready to place the order, you will need to contact Christina Villa at extenstion 107. She has to let the warehouse know that you need an extra drawer set to mount on other side of chair. The upcharge is $98.50.

Respectfully,

MSEC
 

Date Posted:
7/20/2009 2:35:38 PM

Question
I just placed an order #122897, I didn't notice until it was done that the state to ship to was AK rather than the correct AZ. Will you please fix this, thanks

Answer

 Dear Joan:

Your order has been changed to AZ.  Thank you for your order.

Date Posted:
7/19/2009 11:16:20 PM

Question
Dear MSEC Team,I am very interested in the Comfort Core Backrest. Kindly advise shipping costs by air to Germany. Kind regardsTheo Roewekamp

Answer
7/19/2009 10:22:51 PM
 

Date Posted:
7/19/2009 4:41:35 PM

Question
Hello, please can you advise me on the most accurate oximeter to use on my three month old little girl born with chronic lung. Poppy is on home oxygen and is being monitored monthly by doctors but I want to keep a closer eye! I would be happy to purchase a used machine also. Poppy is around 4kg

Answer

The pulse oximeter we would recommend is the Nellcor NPB-595 Pulse Oximeter is one of our most popular units.  They are refurbished and can include an infant sensor.
 

Date Posted:
7/19/2009 4:38:37 PM

Question
Is this product waterproof to swim in?

Answer

Dear Denise,

Thank you for the inquiry. Unfortnately, this product is not intended for swimming, only for baths.

Respectfully,

MSEC
 

Date Posted:
7/19/2009 4:36:14 PM

Question
Hello,I placed order #122828 last week and was wondering if you have an estimated ship date. I have a severely handicapped daughter and need this probe ASAP!!Thanks,Glenn

Answer
7/19/2009 12:56:42 PM

 Dear Mr. Powell:

Thank you for the follow up.  You should expect to receive your order Monday or Tuesday of this week.  We will email you a tracking number on Monday.

Date Posted:
7/19/2009 12:11:38 PM

Question
My Mom is 6 feet tall and cannot find a chair that is comfortable but also light enough for my Dad her caretaker to carry into the trunk and up the stairs. The transport model they have is apparently very uncomfortable. What's the lightest weight model that will fit her? Thanks

Answer

 Dear Amanda:

Thank you for your inquiry.  Here is a list of Travel & Transport Wheelchairs we offer.  Please review the list and contact us on Monday to discuss the best options toll free at 877-706-4480.

Date Posted:
7/19/2009 3:54:06 AM

Question
I'm guessing this is the same as the 7000 without the O2 detection.I am trying this recycle/adapt this surplus unit to detect CO2 in a gas sample extracted from an oilfield mud stream. I'm looking for the cable and sensor. Thanks for any help.

Answer
7/19/2009 2:51:48 AM
 

Date Posted:
7/19/2009 2:30:16 AM

Question
Not sure what they are called but my Uncle has a special wrap that covers and protects his abdominal feeding tube. He can't seem to find a new clean one through the VA and got the one he has from Gunderson Hospital in LaCrosse WI but is being treated by the VA in Madison, WI; and they don't seem to know what he is talking about. Can you help us? Can we get them through a Home Health Care Facility? Thank You!

Answer

We have two items available that may be what you're looking for.

The first item is a Skin Barrier for use with Ostomies.  These are generally foam wafers that go around the stomas to prevent skin damage from movement.

The second item we have is an Ostomy Belt.  This item is worn around the torso at the location of the ostomy.

Date Posted:
7/18/2009 11:29:50 PM

Question
Would this unit be appropriate for home visits with disposable tubing and mouth pieces?

Answer

 Dear Ms. Henderson:

Disposable tubing and mouth pieces along with proper cleaning procedures should enable you to safely use this unit during home visits.

Date Posted:
7/18/2009 4:18:56 PM

Question
is chair covered by medicare and private insurance? how long is warranty? who does repair work if chair malfunctions?

Answer

The Capri Lift Chair is Medicare reimbursable, however we do not bill Medicare directly.  We can provide you with the necessary documentation and coding so that you may be reimbursed. 

The warranty is:

Lifetime on frame, lift mechanism and recline mechanism

Three year parts

One year electrical parts

6 month labor

All repairs will be performed by the manufacturer, Golden Technologies.
 

Date Posted:
7/18/2009 3:03:48 PM

Question
I am looking for a bed and mattress for a small special needs child. She is 8 weighs 36 lbs and is 41in in length. She does not stand or roll over. Which bed and mattress do you think would be best? We do like the #e511nkm by Home-Medical Supplies & Equipment.

Answer

Dear Rosa,

Thank you for the inquiry. The bed you picked out is great but takes 8 weeks for delivery. We have the manual version shipping out within 3 days.  It does the same thing. I would recommend this bed because it is low to the ground and has safety rails.

http://www.medical-supplies-equipment-company.com/product/ppf/id/23067/new_prod_full.asp

Respectfully,

MSEC
 

Date Posted:
7/18/2009 2:23:12 PM