Ask The Pros:

If you can't find it on the web site or if your have questions about medical equipment, please don't hesitate to Ask the Medical Pros or call us toll free at 1-877-706-4480. We'll be happy to assist you!

Please take a look at our previous Ask The Pros questions and answers at Ask the Pros Archives before submitting your inquiry, or fine tune your search by typing in question related search phrases into Search Ask The Pros window below.

Please allow up to 48 hours to receive a reply to your question. A response will be sent to you via email. If you do not hear from us within 48 hours, please feel free contact our offices.

Please limit your questions to medical products, only. For a diagnosis of your ailments, please consult with your physician.

 

Please allow up to 48 hours for your response to be posted. A response will be sent to you via email.

Question
Can this be used over a regular bathroom toilet?where can we get one?

Answer

Dear Martha,

Thank you for the inquiry. This free standing commode is not recommended to place over a regular bathroom toilet unless you remove the pail.  If you purchase this item via our website, it will arrive to your location within 3-5 business days.

http://www.medical-supplies-equipment-company.com/product/ppf/id/4954/new_prod_full.asp

Respectfully,

MSEC
 

Date Posted:
12/9/2009 2:35:31 PM

Question
do you except purchase orders from franklin county columbus ohio, family resource. I was interested in the innersprings vinyl mattress and was also wondering is the masongrad a mattress cover that is removable, or is the whole bed coverd with it and it cannot be moved?

Answer

Lisa,

We do accept purchase orders from Government and educational facilities with approved credit application on file.  We do, however generally, ask for prepayment on the first order by check or credit card.

The "Masongard" covers are removable only in instances of replacement, and are standard on some of our mattresses, these are for mattress protection and are not recommended to be removed.

Date Posted:
12/9/2009 11:16:47 AM

Question
I find that standard cervical pillows become soft in the support area i need. This one seems like a good idea. I could pump it up as it ages. How long will this pillow last?

Answer
 These pillows are said by the manufacturer, Core Products, to be in their prime up to two years.  There have been instances however, where a person has kept the same pillow in great condition for up to five years.

Date Posted:
12/9/2009 11:09:19 AM

Question
I just want to know if it is sold with the adult mask or not, if not how can I find the adult mask and tubing for connection I am a visitor and want to buy it before I left home, also if I want to buy the medications for inhalation and bring them home, thanks

Answer

 This nebulizer only includes the:

Nebulizer Kit Disposables (Contains 1 each ampule mouth piece, tubing & reservoir tubing)

We do not provide nebulizer medication.

Date Posted:
12/9/2009 10:56:45 AM

Question
Dear all,Do you have any importer in Dubai-UAEI would rather but it directly so i can make sure that the size fits and it suites me. please advice if you export this product to UAE and where i can find it there?thanks

Answer

 Unfortunately, we do not have any outside sources other than our office in the US.  We do ship internationally, but do not accept returns on exported items.

Date Posted:
12/8/2009 11:49:20 PM

Question
Do you carry enema buckets?I need to order them.Thanks Donna Noel

Answer
12/9/2009 4:04:18 AM
 

Date Posted:
12/8/2009 11:45:29 PM

Question
Hello My bank account has two pending debits of 72.00. I received an email that a transaction for the same amount was declined. I anticipate my above order will be soon shipped and the second debit stopped. Thank you. Joseph Dallago, RN, BSN.

Answer
12/8/2009 10:12:48 PM
 please check with samal to make sure the order was not charged for twice and get a tracking number for client. 

Date Posted:
12/8/2009 10:02:11 PM

Question
Is Maxorb a combination of calcium alginate and hydrofiber?

Answer

The information regarding Maxorb is below:

Now 25% more absorbent

Fluid will not wick laterally

Superior gelling and fluid handling

Easy dressing changes

Change Frequency

Indications

Date Posted:
12/8/2009 9:28:47 PM

Question
puedo mandar productos de curacion para mexico?Me interesa el producto Prisma Matrix Dressing.La paciente vive en Guerrero Mexico por favor dejenme saber lo antes posible me urge muchas gracias Atte: Lucy Valdelamar.

Answer

Lucy,
Gracias por entrarnos en contacto con. Enviamos a México. Si usted tiene FEDEX, la UPS o DHL considera, él es más fácil. Tarda 7 a 10 días laborales para que los productos lleguen. Déjeme por favor saber el número del producto que usted necesita.
Sinceramente,
MSEC
 

Date Posted:
12/8/2009 7:21:58 PM

Question
I had a patient who had Mary Jane type hook and loop shoes that had a flat sole and were adjustable for feet with a lot of edema or swelling. Can you suggest a shoe. Thanks

Answer

 We have an Ambulator Biomechanical Women's Mary Jane which comes in medium, wide and extra wide sizes.

We also have the Women's Diabetic Sandals which come in a wider variety of sizes.

Date Posted:
12/8/2009 6:40:01 PM

Question
Will this fit a 50 waist - and can it be worn under outer clothing like trousers? For example, can I wear it over underwear and under outer pants? Also I assume it's washable.....Thanks

Answer

 Dear Mr. Swank:

9 inch Two-Pull Sacral Support - 2xLarge is designed to fit 52-64 in hip size.  Measure the widest part of your hips to determine if this product will fit you. This product is washable and can be worn over under garments.

Date Posted:
12/8/2009 5:29:57 PM

Question
Will this heel help correct bow leggedness?

Answer

 Dear Mr. Libman:

These are disigned for heel support and will be of no benefit in dealing with bow leggedness.  We would suggest consulting with an orthopedic specialist or a chiropractor for recommendations.

Date Posted:
12/8/2009 4:39:32 PM

Question
Can you give me the measurements of this cup dispenser?

Answer

Thank you for your inquiry. The cup dispenser's dimensions are:

Date Posted:
12/8/2009 2:55:59 PM

Question
How well does this one stand up to day to day use and will it stand up to alcaol wipes. or is the DD797MDF a better choice.

Answer

 Dear Dave:

Either product should be able to meet the rigors of the daily use.

Date Posted:
12/8/2009 1:37:55 PM

Question
If I wear a size 11 shoe and need this for ambulationg with gout attacks of great toe- ie anything rubbing on top of foot is agonizingly painful--- what size should I order....medium or large?

Answer

Large will fit size Men's 11 shoe.

Date Posted:
12/8/2009 10:48:48 AM

Question
Are there disposable covers that fit over this pen-scope otoscope? Will I have better diagnostic ability if I buy the piccolight otoscope, or is this one sufficient?

Answer

We do have Disposable Otoscope Specula for the Pen-Scope Otoscope.

Either would be a good choice, the Piccolight features a 2.5V halogen lamp and our Pen-Scope Otoscopes feature a 2.7V halogen lamp.

Both have high quality fiber optics for optimal light transmission, however the Pen-Scope are more affordable.

Date Posted:
12/7/2009 9:10:07 PM

Question
Could this unit be used to slide under a king size bed for my husband to use when I bring him home? If not, please recommend something. He recently had a stroke and has Parkinson's which can lift him up easily. He uses it in the hospital now. Thank you.

Answer

 Dear Marie:

As long as you have several inches of clearing space (4-5) underneath the bed this product should work for your needs.

Date Posted:
12/7/2009 10:19:22 AM

Question
Hi all,I'm looking for something similar to the Thermoskin Spot Shoulder but not for only one arm side, but for two sides if you can communicate with me over the email i can send you a photo of the shoulder supporter i need.Thanks a lot

Answer

We only have one support such as that which you described, it is our Thermoskin Double Shoulder Support.

Date Posted:
12/7/2009 1:50:12 AM

Question
how high are the two outer edges?

Answer

Dear Pat,

Thank you for the recent inquiry. The smaller end is 2 inches and the higher end is 3.5 inches.

Respectfully,

MSEC
 

Date Posted:
12/7/2009 12:18:54 AM

Question
Looking for a toilet frame that folds and travels easily.

Answer

Dear Rich,

Thank you for the recent inquiry. Here is what we suggest:

http://www.medical-supplies-equipment-company.com/product/ppf/id/25430/new_prod_full.asp

Respectfully,

MSEC
 

Date Posted:
12/6/2009 6:49:09 PM

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