Ask The Pros:

If you can't find it on the web site or if your have questions about medical equipment, please don't hesitate to Ask the Medical Pros or call us toll free at 1-877-706-4480. We'll be happy to assist you!

Please take a look at our previous Ask The Pros questions and answers at Ask the Pros Archives before submitting your inquiry, or fine tune your search by typing in question related search phrases into Search Ask The Pros window below.

Please allow up to 48 hours to receive a reply to your question. A response will be sent to you via email. If you do not hear from us within 48 hours, please feel free contact our offices.

Please limit your questions to medical products, only. For a diagnosis of your ailments, please consult with your physician.

 

Please allow up to 48 hours for your response to be posted. A response will be sent to you via email.

Question
We have this product item# 003-010-XOPMAID and we are looking for a better sensor to use on infants. What sensors are available for this machine. Thank You!! Ryan Williams Orange Park Pediatrics

Answer

Dear Ryan,

Thank you for the inquiry, I am researching. I will send the information shortly.

Respectfully,

MSEC 

Date Posted:
1/12/2010 8:18:22 AM

Question
is this unit wireless? can the alarm signal be adjusted,and is the monitor to where a person can take it with them?

Answer
The mat is not wireless, there is a single tone for the alarm signal and the monitor must be connected to the mat through the cable.

Date Posted:
1/11/2010 7:53:13 PM

Question
Interested in several cabinets; however, where can I see samples of the available cabinet colors?

Answer
Most color swatches are included under "Options" on each product page.  If you need an actual laminate sample, we would need to know the model number and see if this is something we can get for you.  Please let us know if you need anything else.  Thank you! 

Date Posted:
1/11/2010 3:34:16 PM

Question
what is the weight limit on this chair and the price for 6 chairs

Answer

Thank you for your inquiry. A formal quotation was sent to the email address provided above. If you have any questions or concerns, please don't hesitate to give me a call.

K. Gilbert

1-877-706-4480 x 108

Date Posted:
1/11/2010 3:12:42 PM

Question
Can you send me a cut sheet and specifications for including #4181-4FMARO in a medical lab that we are planning? Thank you.

Answer

Dear Bill, 

Thank you for contacting MSEC.  My engineers are going to send me the cut sheets as soon as they pull them from files in the warehouse.  For now, I want to know if you would like a quote for this sink. I would just need your shipping zip code and if you have a loading dock. Please advise.

Respectfully,

Christina Villa - MSEC Sales 

Date Posted:
1/11/2010 2:32:43 PM

Question
I couldnot find the place to view colors for the comfort petite Power Lift Chair Recliner. Where can I do that? I pressed the button indicated for seeing colors and it sent me to your home page. How comfortable are these chairs? The seat looks a little hard.

Answer
 

Date Posted:
1/11/2010 12:10:40 PM

Question
Does this bed conform to the FDA guidelines for bed entrapment 2006? If so do you have documentation? Thanks Geoff Hemming Electrical Supervisor Washington Adventist Hospital 7600 Carroll Ave. Takoma Park, Md 20912

Answer
Unfortunately, at this point we do not have any documentation stating this bed conforms to these specific guidelines.  We will be in touch with you if we are able to locate a bed with this confirmed documentation. 

Date Posted:
1/11/2010 11:48:33 AM

Question
What is the cost delivery to Miami-Florida- 33186. What are the dimensions and weight of the package. I also want to konw if you ay delivery to Guayaquil-Ecuador, and if you do what is the total cost and conditions.

Answer
Please let me know if you need me to resend the quote. 

Date Posted:
1/10/2010 10:54:00 PM

Question
I am the President of MD Five Medical I am a export company International I was wondering do you sale wholesale? How you work with export companies? When placing an order can we put a deposit and put the rest when everything is ready to go? How you deliver the merchandise? do you have a catalog to send me? P.O BOX 22911 HIALEAH, FL 33002 Thanks Martha Duran MD Five Medical Tel: 786-285-4271

Answer

Dear Ms. Duran:

Thank you for your inquiry.  We do offer volume discounts. We require advance payment-in-full for all international orders.  We can ship from packages to containers anywhere in the world via various carriers. We have an online catalog and offer over 100,000 products from numerous manufacturers.  For further questions, please email or call us. 

Date Posted:
1/10/2010 5:40:52 PM

Question
Does united health care state pay for this kind of ramp or can i get a payment plan for some thing like this. My daughter has a 1 ton chevy van and back door loading only

Answer

Dear Mr. Menting:

Thank you for your inquiry.  Unfortunately, at this time, we do not accept insurance as a form of payment and are unble to answer your question.  

Date Posted:
1/10/2010 2:56:19 PM

Question
I am trying to determine whether the nebulizer I own is still working correctly. Sometimes, the 3ML dose of Xopomene takes under 5 minutes to administer, and other times, it takes much longer.

Answer

Your nebulizer may simply require some cleaning.  Please see below care instructions for your nebulizer unit:

  1. When cleaning a nebulizer either disposable or re-usable it is extremely important to clean them after each and every use. The effectiveness and re-infection is directly dependent on your cleaning technique.
  2. After completion of your treatment, rinse all the medication out of the cup.
  3. Disassemble the mouthpiece, medication cup (include the baffle in the cup) and "tee" piece.
  4. Soak in a warm soapy solution, agitate with gentle motion, rinse and let it air dry.
  5. Once dry re-assemble for next treatment. (if treatments are frequent open two kits and rotate, while one is drying the other can be used)
  6. Once a week soak the disassembled parts in a warm water/white vinegar solution (one part vinegar/four part water) for 30 minutes, rinse and air dry.
  7. If you are using a re-usable nebulizer you may substitute boiling your nebulizer instead of the vinegar/water solution method. Please consult the manufactures guidelines for what parts can be boiled.

Date Posted:
1/10/2010 8:36:21 AM

Question
What is your return policy?

Answer
 Please follow the link for our return policy http://www.medical-supplies-equipment-company.com/returns.asp

Date Posted:
1/10/2010 12:41:13 AM

Question
What is the ICD-9 code for this product so I can ask my insurance if it is covered?

Answer
Unfortunately, we do not have any type of insurance code available for this item as we do not accept insurance.  We apologize for any inconvenience this may cause. 

Date Posted:
1/9/2010 5:30:24 PM

Question
i have Medicare & Blue Cross. will that cover?

Answer

Dear Ms. Gibbs:

Thank you for your inquiry.  Unfortunately, at this time we do not accept Medicare or insurance reimbursement.  Check the local Yellow Pages for respiratory equipment dealers.  Many do accept third party reimbursement. 

Date Posted:
1/8/2010 10:28:22 PM

Question
do you have a durable medical equipment pin? as required for insurance payment or reimbursement.

Answer

Dear Jack:

Thank you for your inquiry.  Are you asking about Healthcare Common Procedure Coding System (HCPCS) codes?  Please be advised that at this time MSEC does not accept insurance or Medicare reimbursement payments.

Date Posted:
1/8/2010 6:24:11 PM

Question
Are these wraps machine washable?

Answer
Nylatex Wraps 6 in x 48 in  an be rinsed off and air dried, but they are not designed for machine washing. 

Date Posted:
1/8/2010 12:01:07 PM

Question
Are these walkers designed for the person to sit on the seat, and be push short distances if the become tired while walking?

Answer

You are exactly correct.  These walker seats are designed for resting in between walks.  With 12x12 cushion size, over 20 inches of seating space and 260 lb capacity, you can walk and sit with confidence and in comfort.  These walker rollators are in stock and will take 3-5 business days for delivery.

Date Posted:
1/7/2010 7:38:20 PM

Question
Hi when level of protection does this offer against radiation?

Answer

Dear Matt,

Thank you for the inquiry.  The Gonad Lead Sheilds offer the same protection as our aprons (12.5 ml Lead).

If you have addition questions, please let us know.

Respectfully,

MSEC 

Date Posted:
1/7/2010 5:53:45 PM

Question
Dear Sirs: I am enterested in a scooter for traveling around outside.Please call or E-mail me.

Answer

 Dear Larry,

Thank you for contacting us.  I am attaching a link to our  mobility scooters. Please let me know which item number you have inquiries on. My email is christina@msecompany.net and my phone number is 1-877-706-4480 x 107.

http://www.medical-supplies-equipment-company.com/product/ppf/param/466_0__1_true/product_search.asp

Respectfully,

Christina Villa - MSEC Sales

Date Posted:
1/7/2010 4:13:26 PM

Question
I have a bulged disk in my neck that gives pain in my arms and especially my right wrist after working with the mouse a couple of hours on my pc. I am a 65 year old male, 5'10, 210 lbs. I'm not sure what size of your wrist support to order .... medium or large?

Answer

 Dear Mr. Clinton:

Thank you for your inquiry,  We would suggest a large size wrist support. 

Date Posted:
1/7/2010 1:59:50 PM

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