Ask The Pros:

Question
Do you have a manual for this Derma K? Do you know if there is still service available for it? Can I still get spare parts for it? Greetings, Ed

Answer

Dear Mr. Kabelitz:

Please contact Lee Atkins at www.hotlasers.com. 

Date Posted:
2/2/2010 9:35:09 AM

Question
Looking for a stretcher that can collapse to the ground - using in our transport bus - wheels need to lock. Please advise about product. Thank You, Joan Boerner RN

Answer

 Dear Joan,

Thank you for contacting us. I will give you a call shortly to discuss the stretcher. Thank you.

Respectfully,

Christina Villa

Date Posted:
2/2/2010 8:41:31 AM

Question
I have accu-chek advantage meter,does your item # 11403OlBGS1 WORK WITH YOUR STRIPS

Answer

Dear Paul,

Thank you for the inquiry. The Accu-Chek Advantage meter has been discontinued from our product line.  In order to get an answer to your question, you must call the manufacturer (Roche) at  1-800-440-3638. When they give you a part number for your compatiable strips, please call us at 1-877-706-4480 x 107 for pricing and availablity. Thank you.

Respectfully,

MSEC 

Date Posted:
2/1/2010 8:55:51 PM

Question
Does a 10 inch roll exist?

Answer

Dear Dr, Orimeko,

Thank you for the inquiry. The smallest size is 12 inches. The headrest paper is 8.5 inches x 225. We do not have 10 inch width, sorry.

Respectfully,

MSEC 

Date Posted:
2/1/2010 8:10:42 PM

Question
I have a Hospital-Grade Isolation Transformer Tripplite IS1000HG that provides complete line isolation, noise filtering and surge suppression; ideal for sensitive equipment1000 watts, 4 outlets, 6-ft. power cord, Hospital-grade plug and receptacles, etc., that is in excellent condition. It has been sitting in it's original box for 2 years now and was only used for approximately 48 hours only. It is taking up space and I would like to get it out of here and don't want to go the ebay route, etc. Thanks for your attention.

Answer

Dear Mr. Moody:

Thank you for your inquiry.  We do not purchase used medical equipment.  Please contact www.SomaTechnology.com for assistance. 

Date Posted:
2/1/2010 7:14:19 PM

Question
I am looking for a powerful cool mist nebulizer compressor...110/ 220 volt for use in US as well as Europe. Do you have anything that I may be interested in?? Thank you, Laurie

Answer
Unfortunately, we do not have any nebulizers which are 110/220 volt.  The only thing we would recommend is that you purchase a voltage converter for when you are overseas. 

Date Posted:
2/1/2010 4:01:18 PM

Question
What is the purpose of the discs? How is it used. Can stoma paste be placed under the discs.

Answer
The Colly-Seel Discs are simply used as a barrier between your skin and appliance for skin protection. It does not require adhesive for use. The disks are easily removed, leaving no sticky residue.

Date Posted:
2/1/2010 12:49:13 PM

Question
this breast pump is electric or manual??

Answer
The One-Hand Breast Pump/Dual Hygienikit is a manual system. 

Date Posted:
2/1/2010 7:59:00 AM

Question
Does this have a weight limit. Is it full body or does it go between the legs?

Answer
This item is designed with head support and a padded belt to cradle the patient in a secure non-slip position, 100 lb maximum weight capacity. 

Date Posted:
1/31/2010 4:29:13 PM

Question
Dear supplier, I am interested for spinalizer and ask myself, how much it would cost to let deliver it to Germany? Yours sincerly Thomas Herms

Answer
Unfortunately, this item has been discontinued from our inventory and is no longer available.

Date Posted:
1/31/2010 2:57:15 PM

Question
Are these bars stand alone or must they be anchored to the floor? Thanks.

Answer
These bars must be mounted to the floor. 

Date Posted:
1/30/2010 7:23:50 PM

Question
My mother-in-law is 77 years old and on medicare. She is in the hospital right now and her care plan to come home includes getting a lift chair. We were wondering if your company works with medicare. Thanks for you help. Connie and Landon Scott

Answer

Dear Ms. Scott:

Thank you for your inquiry.  At this time, MSEC does not accept Medicare reimbursements.   

Date Posted:
1/30/2010 1:37:38 PM

Question
I am interested in becoming a dealer or a represetitive for msec products in jamaica could you send me information please.

Answer

 Dear Mr. Lawrence:

Thank you for your inquiry.  We are not seeking representation in Jamaica at this time.  If applicable, we will be happy to sell products to you at volume discount pricing.  Please contact Christina Villa at christina@msecom.net for pricing and information.

Date Posted:
1/30/2010 7:39:31 AM

Question
14 FR 16 in Straight are you a Durable Medical Equipment supplier for Medicare AARP Complete?

Answer

Dear Mr. Tracy:

Thank you for your inquiry.  Unfortunately, we do not accept Medicare coverage at this time. 

Date Posted:
1/29/2010 9:02:53 PM

Question
Our daughter has to use one of these everyday. The unit that we have is a omron. comp air. It works great but sounds like an air compresor. Is this pediatric unit really quiet? Please let me know and I will buy one. Also, can you send us some reviews on this.

Answer

Thank you for your inquiry.  Duck Pediatric Nebulizer  has noise level of 55 dBA.  Please check this number against a comprable in the operators manual for your current nebulizer.  The lower the dBA number the lower the noise.   We currently do not have customer reviews specific for this unit, however, the pediatric nebulizers made by this manufacturer are among the most popular we sell.

Date Posted:
1/29/2010 8:36:18 PM

Question
How much weight will these hold up if properly installed. My patient weighs aprox 180lbs & i want to know if this will be safe enough for him before I spend a lot of money! please let me know asap. Thank you very much, ~Dave~

Answer

Dear Mr. Johnson:

Thank you for your inquiry.  Portable Grab Bar - Single Grip uses suction caps to afix to a smooth, none-porous surfaces.  It should only be used in those cases when it is not possible to implement a permanent safety bar.  Please review our selection of other Bathroom Safety Bars and if applicable consider a permanently attachable safety bar.   When installing a permanent safety bar try to locate and attach directly into a wall stud.

Date Posted:
1/29/2010 8:12:07 PM

Question
Hello, I am a 21 year old male that suffered a DVT around two years ago due to malformations of my veins when I was born. I am searching for a provider for an INR tester that my Doctor can send a prescription for. My insurance is United Healthcare and for coverage they require a company to be a National provider of durable medical equipment. Any help would be appreciated. Thanks Justin

Answer

Dear Justin:

Thank you for your inquiry.  At this time we do not accept insurance reimbursements.  Good lukc with your search. 

Date Posted:
1/29/2010 2:47:05 PM

Question
I am interested in this item for home use. The price given is $38.89. How many pads are included in this price? I am in Ocean City, NJ. What is the shipping fee? Delivery time after placing order?

Answer

Dear Ms. Wojcik:

Thank you for your inquiry.  Reusable Bed Pad  comes one per package.  The shipping to NJ is $8.29 and the shipping time is 3-4 business days.  Please let us know if we could be of further assistance.

Date Posted:
1/29/2010 12:23:06 PM

Question
I am one of the directors for The International Association of HealthCare Professionals, an exclusive medical organization made up of approximately 100,000 physicians. We are interested in creating a partnership with a medical supply company, where members are may purchase supplies online. We have a large captive audience for this, and like what your website has to offer. If you are interested in discussing this further, please contact me and I will setup a conference call with the president of the company. Thank You, Siobhan O'Grady

Answer

Dear Siobhan:

Thank you for your inquiry.  Before we can consider any further steps, could you please provide us with additional background information about your organization, services, years in business, something other than what is currently posted on your site.  We look forard to hearing from you.

Date Posted:
1/29/2010 12:11:24 PM

Question
Is there a blood donnor collection needle/set for folks with small veins? Thanks michael

Answer
Generally the 23 Gauge needle is recommended for small veins, so the Safety Butterfly Blood Collection Set with 25g Needle will be an option for this purpose. 

Date Posted:
1/29/2010 11:43:45 AM