Ask The Pros:

If you can't find it on the web site or if your have questions about medical equipment, please don't hesitate to Ask the Medical Pros or call us toll free at 1-877-706-4480. We'll be happy to assist you!

Please take a look at our previous Ask The Pros questions and answers at Ask the Pros Archives before submitting your inquiry, or fine tune your search by typing in question related search phrases into Search Ask The Pros window below.

Please allow up to 48 hours to receive a reply to your question. A response will be sent to you via email. If you do not hear from us within 48 hours, please feel free contact our offices.

Please limit your questions to medical products, only. For a diagnosis of your ailments, please consult with your physician.

 

Please allow up to 48 hours for your response to be posted. A response will be sent to you via email.

Question

Is there a protective waterproof garment that an aide can wear when showering a patient so that the aide does not get their clothing wet? Thanks!

Answer

Thank you for your inquiry.  We would recommend disposable coveralls. This is a fluid repellent product.  It is easily put on over your footwear and clothing and can be disposed of after use.  You can search coveralls on our website.  We have a large selection to choose from.  

Date Posted:
10/24/2018 4:04:31 PM

Question

I have a Medical Assistant training space without a water source nor are their drains. I would like a catalog to look at options: 518 S. 3rd Street, Phoenix, Arizona 85004. Thank you....

Answer

Good Morning Randy:

A brochure with portable hot water sinks, has been emailed you last week.  Should you have any questions or would like a formal quote, please contact Gary or Christa at 713-706-4480 or inquiry@msec.co.

Date Posted:
10/20/2018 9:45:47 AM

Question

Hello, I am a pediatric/PICU nurse manager and am looking at purchasing disposable scrubs for pediatric/adolescent patients that are on suicide ideation precautions. These scrubs would not be able to have a drawstring. Do you carry anything like this? Nichole

Answer

Good morning Nichole, 

Thank you for your inquiry. We have several options that might meet your specifications. I will need some additional information from you in regard to sizing and quantity and will follow up with you this afternoon. Looking forward to speaking with you. 

Christa W.
Christa@msec.co
713-706-4480 ext. 102

 

Date Posted:
10/19/2018 4:09:12 PM

Question

shippingarmed or disarmed?thanks

Answer

A quote will be sent to you shortly.  

Date Posted:
10/16/2018 3:50:31 PM

Question

Do you have any shop drawings or submittal data on this product

Answer

Specs have been emailed to you in a separate email.  

Date Posted:
10/15/2018 1:43:22 PM

Question

IMPORTANT...were in a time crunch. I've been trying to find out if we can adjust the tractors on this chair. We have two. They move too freely and therefore on stairs go too fast. An employee has worked with Stryker and it didn't do that. Can we adjust the tractors and HOW

Answer

Good evening. 

We do not offer Stryker brand evacuation chairs.  Our brand chairs MS3C have a tension adjusting screw on free end of the tracks.  For Stryker brand products you would have to contact their tech support.   

Date Posted:
10/11/2018 4:10:36 PM

Question

What is manufacturers recommended temp setting for this blanket warmer, when full.

Answer

Good morning, 

Thank you for your inquiry. According to our specialist they do not have a recommended temperature setting for a full warmer. The specialist stated that they do not list a recommended temp because that is up to the clinic to decide. The warmer is able to reach temps up to 160 degrees Fahrenheit. Please feel free to contact me directly at Christ@msec.co with any additional questions you might have. 

 

Respectfully, 

Christa Wong
713-706-4480 ext. 102

 

Date Posted:
10/1/2018 10:29:16 AM

Question

I am needing a quote and turn around time for medical cabinets for a vet clinic I am building.

Answer

Good Morning Dr. Ball:

 

We'll be happy to provide you with a quote.  Typical lead time is 12-15 business days.  Please provide us with a layout of the facility and we will be happy to provide you with a quote.  You can email or fax details to 713-706-4161.. 

Date Posted:
9/26/2018 8:21:33 AM

Question

We are looking at disposable towels for our hospital, is it possible to have a sample towel or two sent to us for evaluation to see if the size and absorbency would meet our needs

Answer

Dear Robert:

 

Thank you for your inquiry.  We can provide you with samples.  Please provide us with a shipping address and product specifications.  

Date Posted:
9/20/2018 11:23:09 AM

Question

Who is the manufacturer of this stretcher

Answer

Good Morning Ann Marie:

 

Thank you for your inquiry.  All MS3C stretchers are manufactured for MSEC (Medical Supplies & Equipment Co, LLC) under ISO manufacturing guidelines and are FDA approved.  We are currently, out of stock for MS3C-100S, but MS3C-500AL is a comparable model.  With our current promotion, we can offer you the same price on MS3C-500AL as for MS3C-100S, $875 plus free dock-to-dock shipping.  Please let us know if you have any questions.   

 

Date Posted:
9/20/2018 10:16:10 AM

Question

Hi I was curious as to whatthis mattresses weight capacity is and what the firmness is. Also is it shipped rolled up or laying flat My father is quadriplegic and is in desperate need of a firm innerspring mattrrss. Thanks for an uhh information you can give me.

Answer

Good Morning Joe:

Thank you for your inquiry.  That particlular mattress would not be recommended for you father.  If you can provide us with bed dimensions, we will be happy to provide you with some better options on the mattresses.  We will look forwrd to your response.  

 

Date Posted:
9/17/2018 3:47:52 PM

Question

Need price of Disposable medical hospital operation scrubs If pants alone or pants with tops Thanks

Answer

Thank you for your inquiry. In order to better assist you, we would need to know the desired quantities for both tops and bottoms along with sizes and ship to address. 

Date Posted:
9/15/2018 6:41:13 AM

Question

Hi. Our school district would like to purchase the H-Brace Taping Table 27 which is listed for $303.89. Could you tell me what shipping costs would be to Torrington, Wyoming, zip code 82240? Thanks for your help.

Answer

Good afternoon Ms. Lemmon, 

 

thank you for your inquiry. In order to provide an accurate shipping, quote we will need some additional information about the delivery location. Is there a loading dock at the delivery location or will this be delivered directly to a school? I would be happy to provide you with a formal quote. Please email your complete shipping address to Christa@msec.co. 

Thank you, 
Christa Wong

713-706-4480 ext. 102
Christa@msec.co 

 

Date Posted:
9/11/2018 11:30:39 AM

Question

Is the vented version of Red Guards available

Answer

Good afternoon Ms. Dura, 

Thank you again for your inquiry. We do have the Red Vented Guards available. Please feel free to coantact me directly with any additional questions at Christa@msec.co or give me a call at 713-706-4480 ext. 102.

Have a wonderful day,
Christa Wong

Date Posted:
9/11/2018 11:09:59 AM

Question

How sterile are tips of the instruments with guards if they are wrapped or placed in a pouch

Answer

Good afternoon Ms. Duran, 

Thank you for your inquiry. According to our specialist the tips of the instruments are able to be sterilized through the pouch with the guards on. However sterile the product you are using to sterilize the instruments in the pouch is how sterile the tips will be even with the guards on. I have requested additional information on the subject and will be sending you an email with more information on the sterilization process with he guards. Please feel free to coantact me directly with any additional questions at Christa@msec.co or give me a call at 713-706-4480 ext. 102.

Have a wonderful day,
Christa Wong

 

Date Posted:
9/11/2018 11:04:31 AM

Question

Do you carry something that we have purchased elsewhere that they called a Edge Rest? We want it for a person using it on the edge of her desk for her typing. 4MDMedical has it by Alimed. Thank you.

Answer

Morning Lisa:

thank you for your inquiry.  We don’t carry that type of product at this time. 

Date Posted:
9/5/2018 8:37:11 AM

Question

Hello:We are looking for a replacement of the14in L x 12in W x 4in H only our 4 - inch footstool is worn out.

Answer

Dear Neil:

Thank you for your inquiry.  Unfortunately, these are sold as a set and 4in chair is not available separately.  

Date Posted:
8/29/2018 11:46:21 PM

Question

What type of mattress She is 92 and about 98 pounds - with a slow healing C2 fracture and stage 6-7 Alzhimers.

Answer

Dear Mr. Higgins:

Thank you for your inquiry.  We have several mattresses which would be suited for your mother starting at $200.  We also offer bed packages, including bed, mattress and side rails.  Please contact us for any other questions.  

Date Posted:
8/28/2018 10:13:57 PM

Question

hi can you please give me the dimensions of the whole tray, so I can make sure it will fit in my drawer. also what is the price of this item thank you

Answer

Good afternoon, 

 

Thank you for your inquiry. This tray is 21w x 17d x 2h. The cost per tray is $131.37. Please feel free to email me directly with any questions at Christa@msec.co. 

Have a great weekend, 
Christa Wong

713-706-4480 ext. 102

Date Posted:
8/23/2018 3:30:44 PM

Question

I bought MS3C-300Ts on amazon but I need an owner's manual can you help? thanks

Answer

Thank you for your purchase.  An email with the manual has been sent to you.  

Date Posted:
8/15/2018 10:53:26 AM

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