Ask The Pros:

Question

Is the price listed for one or two carts

Answer

Hello Ana, 

Thank you for your inquiry. The price listed is infact for two carts. They are sold two to a case. 
Please feel free to contact us at 713-706-4480 with any additional questions. 

Respectfully, 
Christa
Customer Service Specialist

Date Posted:
1/17/2019 4:51:27 PM

Question

What is the required minimum size of a landing at the top of the stairs. We have a U shape staircase. 11 steps up, turn right twice, then 3 more steps up.

Answer

  Thank you for your inquiry.  We would recommend approximately 3.5 ft in width.   

Date Posted:
1/12/2019 7:55:37 PM

Question

Do you sell parts for the Newport HT50? I need an HT460940 Humidifier – airway temperature probe. That is the temperature probe wire for a Newport Ht50 with humidifier.

Answer

Good Morning Mr. Mathews:

Thank you for your inquiry.  We do not sell Newport HT50 parts, but you may wish to contact www.bemes.com with the same request.  

Date Posted:
1/10/2019 7:04:15 PM

Question

I am the nurse at a Title One School in San Antonio, TX. I received a grant to purchase a much needed recovery bed for our school clinic. Funds are limited but I have enough for this bed. What would this bed cost to ship to TX

Answer

Thank you fr your inquiry a customer service representative will be follwing up with you shortly and provide you with a quote as well. 

Date Posted:
1/10/2019 7:45:36 AM

Question

is this covered by medicare and Medicaid massachusettes thanks

Answer

Good Morning Mark:

Thank you for your inquiry.  To our knowldge, these are not covered by Medicare/Medicaid.  

Date Posted:
1/9/2019 10:10:01 AM

Question

Good afternoon, I would like to get a quote on this stretcher for my college. You may have my information on file, we have purchased several stretchers from your company over the years. email is the best way to get in touch with me for questions. Thank you

Answer

Good Afternoon Deborah:

We do have you in our system.  We will have a quote for you shortly.  

Date Posted:
1/7/2019 2:45:15 PM

Question

I am in need of sound processor abutment covers M 50290 for my bone induction hearing aid

Answer

Dear Ms. Jodoin:

Thank you for your inquiry.  Unfortunately, this is not the type of product we currently carry.  

Date Posted:
1/3/2019 10:04:00 AM

Question

Can you provide a quote for this in a different form than just printing thisIf so, please send to the email address above.

Answer

Thank you for your inquiry.  We will have a quote for you shortly.   

Date Posted:
1/2/2019 3:32:15 PM

Question

Does this chair ascend stairs also we have stairs in our home. I am not able to bring my elderly mother in law up or down stairs in her wheel chair as it cant make the turn at our landing. I need someway to go up and down at least until we move to a single level home.

Answer

Dear Garry:

Thank you for your inquiry and happy new year.  This chair is for descent only. For both, ascend and descent, you will require a battery power unit MSEC-300TSB.  

Date Posted:
1/1/2019 1:24:19 PM

Question

please send me a list of all the instrumentsand their specifications and pricings.

Answer

we will have a quote for your shortly.  

Date Posted:
12/22/2018 12:41:07 AM

Question

We need a Sales quote for 01ea of #MS3C-250 Strecher with Mattress

Answer

Good Afternoon Hector:

Thank you for your inquiry.  A quote will be emailed to you shortly.

Date Posted:
12/17/2018 2:05:04 PM

Question

Does the light shine through the bottom if so can it be controlled

Answer

Good Afternoon:

Thank you for your inquiry. The light comes with a 4-way pull switch: On/ Off, Up Light, Down Light, Both Up/ Down.   We will provide you with a quote shortly.  

Date Posted:
12/13/2018 1:04:04 PM

Question

Can a 5 individual operate this chair Also what are the minimum stair and platform width requirements?

Answer

Good evening. 

Thank you for your. Inquiry.  This chair can be operated by a single individual. It can be used on hard or carpeted surfaces. You will require at least 2 feet wide stair cases to operate the unit.  The unit can be operated on any standard incline staircases. 

Date Posted:
12/3/2018 5:46:12 PM

Question

We received the MS3C-153B Emergency medical lightweight ambulance stretcher with an additional box and do not know what the parts are for. Please provide directions and or owners manual. We plan on moving our simulator with the stretcher. It will be perfect! Thank you

Answer

Hi Demora:

Thank you for your purchase.  We are finalizing an operations video and should have it readt within a couple of weeks.  In the interim, we sent you a Youtube video for a similar stretcher.   Should you have any questions, please contact our technical support at 713-706-4480 x 104.  

Date Posted:
12/3/2018 1:34:54 PM

Question

Looking to confirm you ship to Canada, or if you have Distribution in Canada with someoneTks

Answer

Good evening Howard:

Thank you for your inquiry.  We do ship to Canada 

Date Posted:
11/26/2018 7:46:04 PM

Question

Low circuit leak keeps alarming. I have tried to eliminate any possible obstructions. Does anyone know any other causes

Answer

Dear Ms. Kessler:

Thank  you for your inquiry,  Your best apporach would be to contact manufacturer technical support directly https://www.usa.philips.com/healthcare/product/HCNOCTN98/respironics-trilogy-202-ventilator

Date Posted:
11/21/2018 12:49:41 PM

Question

Is this wire capable of cutting tissue

Answer

Good Morning Logan:

Thank you for your inquiry. This wire is often used in orthopedics and dental procedures.  One would have to apply significant force to use the wire as a cutting tool  

Date Posted:
11/19/2018 11:16:13 AM

Question

Is Nylatex medical grade materialIs there a material safety data sheet on nylatex?

Answer

Nylatex Wraps are made from a stretchable, laminated hook and loop material. Ideal for holding cold packs and therapeutic electrodes in place ensuring good contact. Also makes excellent slings and extremity wraps.We currently dont have MSDS for nylatex material.

Date Posted:
11/19/2018 8:48:52 AM

Question

We have an rotating arm rest that is worn out and almost unusable. Can I purchase this flip-arm without buying a chair If so, can you give me the dimensions please.thank you

Answer

Afternoon Jill:

Thank you for your inquiry.  Your phlebotomy chair appears to be an older model of Clinton 66002.  Because of the age of your model, the flip arm may not properly attach to your chair.  The economic option is just to have the arm reupholstered locally. Alternatively, we can quote you a ne model of 66002 bariatric phlebotomy chair.

Date Posted:
11/13/2018 11:06:28 AM

Question

How long does it take the battery to charge How long will the charge last?

Answer

Afternoon Barbara,

Thank you for your inquiry and your purchase. The battery can be charged overnight, but can also be used after 2-3 hours of charging. Once fully charged the battery will operate for 1.5 hours, roughly 200 flights of stairs.

Date Posted:
10/26/2018 6:15:12 PM