Ask The Pros:

Question

is it still available

Answer

Good Afternoon:

Thank you for your inquiry.  This unit is available for use by medical professionals or by RX only.  Please advise.  

Date Posted:
3/29/2019 6:41:29 PM

Question

is it still available

Answer

Good Afternoon:

Thank you for your inquiry.  This unit is available for use by medical professionals or by RX only.  Please advise.  

Date Posted:
3/29/2019 6:30:47 PM

Question

I use Albuterol Sulfate mixed with hypersol 7% and it is very salty. I use the nebulizer for my stent from lung cancer. Is there another solution that would be less salty? Thanks for helping.

Answer

Dear Ms. Clark:

Thank you for your inquiry. We would recommend that these types of questions should be directed to your primary physician or respiratory specialist.  

Date Posted:
3/27/2019 2:00:28 AM

Question

can you get replacement Heavy duty switch replacement for these fixtures. we currently have the DS20003 unit and we are replacing the switches with aftermarket ones and they are continuously getting the chains pulled out by the patients

Answer

Good Afternoon Peter:

Thank you for your inquiry.  You have already spoken with Gary Gorodetsky - Director of Business Development.  He will reach out to you directly.  

Date Posted:
3/26/2019 12:38:12 PM

Question

Can you deliver the item to door step and send the quotation to mail id to process the same.

Answer

Thank you for your inquiry.  This item is available for sale in US only. We can deliver it to a US address only and it can not be a freight forwarder. 

Date Posted:
3/24/2019 3:18:23 AM

Question

Can I use calcium alginate silver for my poop blister from burn

Answer

Thank you for your inquiry. In regards to your question, we would suggest that you consult with your primary physician.

Date Posted:
3/24/2019 12:36:00 AM

Question

Hello!Are you able to deliver this product to Romania, Europe How much would the delivery cost?Thank you,

Answer

Thank you for your inquiry.  We can ship to Romania.  Please provide us with a shipping address and we will provide you with a quote. 

Date Posted:
3/17/2019 1:15:54 PM

Question

Can this be used on carpeted stairs, such as a home environment

Answer

Good afternoon Mr. Brigs, 

Thank you for your inquiry. 

This chair is designed to be used in a home or commercial setting and has been tested on carpeted stairs. Please feel free to contact me with any additional questions at Christa@msec.co.

Respectfully, 

Christa W.
713-706-4480

Date Posted:
3/13/2019 1:33:20 PM

Question

What is the inside dimension of the drawers

Answer

Good afternoon Chirs, 

Thank you for your inquiry. 
A representative will be sending you some additional information shortly. 

Respectfully, 

Chirsta W.

Date Posted:
3/13/2019 1:21:08 PM

Question

How much is a basic craniotomy set, anterior cervical set, Neuro endoscopy set, micro neurosurgery set, spine set, Gardner well traction devices. I need quick response and someone I can follow up with!

Answer

Our customer service department will be contacting you shortly with additional information.

Date Posted:
3/11/2019 4:33:40 PM

Question

Who is the manufacturer of this piece of equipment and can you provide the equipment specifications Thank you.

Answer

Good afternoon Ms. Langston, 

Thank you for your inquiry. 

The cardiac tilt table you are interested has been discontinued. If you have a list of specifications, you are needing I would be happy to provide you with some options. Please do not hesitate to contact me directly with your list of specifications. My email is Christa@msec.co and my call back number is 713-706-4480 ext. 102.

Respectfully, 

Christa W. 
Customer Support Specialist

Date Posted:
3/5/2019 10:55:09 AM

Question

I am looking for a mannequin to assist Home Support Workers with personal care skillswould this be the proper mannequinI am also wondering about delivery times and cost, I am in Ottawa , Ontario,Canada

Answer

The current lead time for this mannequin is 5-6 weeks.  Delivery cost is based off ship to address.  Customer is responsible for all tax, duties and tariffs.

Date Posted:
2/25/2019 2:50:16 PM

Question

We have a client that would like to test drive the MS3C-300TSB Battery Powered Stair Evacuation Chair. Are we able to return it if they do not like it?

Answer

Hi David:

Thank you for your inquiry.  The chair can be returned within 30 days of purchase in original packaging in resaleable condition.  Customer would be responsible for return shipping and 10% restocking fee.  

Date Posted:
2/21/2019 1:19:16 PM

Question

HI sir or maam what are the dimensions of the table thank you sir or m'am. you have a good night.

Answer

Good morning, 

Thank you for your inquiry. This table's dimensions are 78L x 30 W x 31 H and has a weight capacity of 600 lbs. 

Respectfully, 

Christa

Date Posted:
2/20/2019 10:02:38 PM

Question

I'm searching for a sturdy treadmill to be used in a hospital setting that will hold a weigh capacity of 500 lb. Can you send my some prices/suggestions?

Answer

Dear Ms. Hill:

Thank you for your inquiry. We will have some options for you shortly.

Date Posted:
2/12/2019 10:16:01 AM

Question

Are these instrument covers reusable or they a one time use

Answer

Good morning Ms. Smith, 

Thank you for your inquiry. These are designed for multiple uses. You would just need to properly sterilize the guards in between uses if you intend to reuse them. Please feel free to contact me directly with any additional questions. 

Christa W. 
Customer Support Specialist
713-706-4480 ext. 102

Date Posted:
1/30/2019 5:31:40 PM

Question

where do you recommend putting the swivel wheels and the tracking wheels for best handling

Answer

Thank you for your inquiry, the swivel wheels come standard on the rear end of the cart nearest the push handles and the locking track wheels come standard on the front end of the cart. Please feel free to contact me with any additional questions.

Regards,

Lucinda Eshenbaugh

Customer Service Manager

Date Posted:
1/30/2019 5:09:51 PM

Question

Do you sell a cart that is lightweight and compact similar to this that has replaceable cassettes

Answer

Good Afternoon Ms. Adams:

Thank you for your inquiry.  We will send you an email with options later on today.

Date Posted:
1/29/2019 9:29:38 AM

Question

I wanted to know does this stair chair ascend and descent on stair ways

Answer

Dear. Ms. Davis:

Thank you for your inquiry.   MS3C-300TS is designed for downward mobility only. MS3C-300TSB is our powered model

which can be used for both descent and ascend and can be operated by a single individual. 

Date Posted:
1/28/2019 5:42:24 PM

Question

Hello! I am new at Ventilators and wanted to know if there was a clip to hold the ventilator tubing to clothing or the bed Please let me know!Heather

Answer

Good Afternoon Heather:

Thank you for your inquiry.  Youtube.com has several training videos for Trilogy 100.  May we suggest you do some research there. 

https://www.youtube.com/results?search_query=trilogy+100+ventilator+training

Date Posted:
1/26/2019 7:35:43 PM