Ask The Pros:

Question
our compnay is looking for Pressurestat Paper also known as Podotrack Paper. Do you supply that or know of anyone that does. Any help would be greatly appreciated. Rachael QC Lab Technician Wolverine World Wide, Inc.

Answer

Dear Rachel,

Thank you for the inquiry. Unfortunately we do not distribute for Podotrack Paper nor do we know anyone who does. We apologize for the inconvenience.

Respectfully,

MSEC 

Date Posted:
7/27/2010 5:04:41 PM

Question
I need to know if when the organs are removed from the Deluxe 20-Part female torso model, the spine is visible. Thanks for your help.Claudia Sanders

Answer

Thank you for your inquiry. If you are looking for a torso model which the spine will be visible, I would recommend our Unisex Torso Model . If you have any questions, please don't hesitate to give me a call or reply to this email.

1-877-706-4480 x 108

Date Posted:
7/27/2010 12:51:17 PM

Question
hello,i need the adapter cables only.can you sell me this??

Answer

Dear Tuncay Tuna,

Thank you for the inquiry. We do carry this item as a compatible for $195 each.  Cable comes with a 1 year warranty.

Respectfully,

MSEC

Date Posted:
7/27/2010 12:35:32 PM

Question
We are interested in SALE the product in Venezuela for Hospital, Private Clinics.If its possible to have samples of white and beige colors, let us know.RegardsAlejandro DelgadoPROMECA

Answer

Dear Promeca,

The emails I am sending to you have been returned. Please let me know when if you receive this.

Respectfully,

MSEC

Date Posted:
7/27/2010 11:50:06 AM

Question
I am interested in a price quote for this item 35SPWIPU Wheeled PVC Privacy Screen with shipping to 45801. It would be purchased by a County Board of Developmental Disabilities in Ohio. I would require a completed W-9 to include you in our vendor list. Our fax is 419-221-3145. Is this possible? Thank you.

Answer

Dear Ms. Burnett:

Thank you for your interest.  W-9 has been faxed to you. 

Date Posted:
7/27/2010 10:57:44 AM

Question
I notice that some units have heat or not heat. What is the purpose of the heat to cleaning medical equipment

Answer

The primary purpose of the unit heater is to raise and maintain the temperature of the cleaning solution. The tremendous amount of energy released by cavitation will generate the localized heat required for cleaning.

It’s possible to buy mid and higher-end bench-top units without a heater.  However, unless you use hot tap water to make your solution right before you use it, you’ll have to run the unit for a while to warm the solution before you clean parts. This may be fine for a time, but it does put extra run-time on the unit; and if it isn’t designed for long periods of operation it can eventually fail. Having a heater allows the fluid to be warmed ahead of time, and you don’t need to mix new solution nearly as often.

The temperature of the fluid will have an effect on the cleaning produced by the unit.  The characteristics of the cleaning fluid, debris being removed and the parts being cleaned can all be affected by solution temperature – since cavitation density and bubble formation is affected by temperature.

Date Posted:
7/27/2010 10:03:25 AM

Question
I have a dispenser like this and need refills of the sanitizer. Its one with a gray cap

Answer
Our Purell Touchless Refill is what you will need.  They are sold in a case of two bottles.

Date Posted:
7/26/2010 6:53:56 PM

Question
Is this the right size for me my neck is 14 1/2 circumference. I need 4-4 ½ lift – collar bone to jaw. Size Medium/WideThanks for the help!

Answer

Thank you for your inquiry. See below for the available sizes of our All Day Cervical Collar

• Small narrow: 14in x 2-1/2in
• Small wide: 14in x 3in
• Medium narrow: 14-3/4in x 3in
• Medium wide: 14-3/4in x 3-1/2in
• Large narrow: 15-3/4in x 3-1/4in
• Large wide: 15-3/4in x 4in
• X-large narrow: 16-1/2in x 3-1/2in
• X-large wide: 16-1/2in x 4in

Date Posted:
7/26/2010 6:05:32 PM

Question
looking for 80 beds, Manual, Pan Topheavy duty wheels, 2 with brakes, and 4 I.V. Pole locations. LOW Price. for re-sale.

Answer

Dear Joe,

Thank you for the inquiry. Let me know which one of these you like:

http://www.medical-supplies-equipment-company.com/product/ppf/id/25128/new_prod_full.asp

http://www.medical-supplies-equipment-company.com/product/PPF/ID/22546/new_prod_full.asp

Respectfully,

MSEC

Date Posted:
7/26/2010 5:06:10 PM

Question
what size collar somone with a 16.5 neck size

Answer
You may view instructions for sizing here: http://www.ossur.com/?PageID=12752

Date Posted:
7/26/2010 3:37:03 PM

Question
Im familiar with the traction unit used in the hospital. How does this unit work at home Is it freestanding or does it attach to the bed?

Answer

Dear Geri,

Thank you for the inquiry. I am going to send the brochure as an attachment for your viewing. If it does not answer your questions, please let me know.

Respectfully,

Christina Villa - MSEC Sales

Date Posted:
7/26/2010 1:17:05 PM

Question
A parent was referred to us needing a crib with tall sides and possible top for her 3 year old child who has special needs, but is flipping himself out of his crib. It is not safe for him to be in a twin size bed because he also has picca. Cannot afford an expensive crib - any options

Answer

The most basic option for you would be our Standard Hospital Infant Crib.  This crib does have a top extender but that is an additional cost.  Please let us know if we can be of further assistance.

Date Posted:
7/26/2010 12:40:18 PM

Question
My doctor has prescribed an exercise bicycle. How do I go about processing insurance on the order? Thanks.

Answer

 Dear Ms. Anderson:

Thank you for your inquiry.  Unfortunately, we do not accept insurance at this time.  However, we will be happy to provide with all supporting documention to file on your own.  Nonetheless, please keep in mind, that a prescription does not guarantee insurance coverage.  

Date Posted:
7/25/2010 4:26:13 PM

Question
WE NEED A BENDABLE TRACK FOR THE CEILING TO PUT A CURTAIN IN LIKE THE ROOM DEVIDERS IN HOSPITAL ROOMS & ER.I AM HANDICAPPED AND HAVE A SPECIAL TUB TO BATH IN. THANK YOU FOR YOUR HELP. ADDIE

Answer

Dear Addie:

We have hospital curtain tracks in various configurations.  Please email us size requirements or call toll free at 877-706-4480 x 108 for Gilbert. 

Date Posted:
7/25/2010 3:27:21 PM

Question
i need just the patient cables and cablesensor for esxample spo2 cable.Do you can sale this

Answer

Dear Tuncay,

Thank you for the inquiry. I need to know how long of cable you need. We sell the 7 feet and the 10 feet.

Respectfully,

MSEC

Date Posted:
7/24/2010 2:02:35 PM

Question
Looking for compression stocking for bericose veins thigh hi 16 to 20mmHG. I wear a size 10 mens shoe

Answer

We do have some of these items available.  The only color we have found them in is Khaki, however we cannot advise of size simply by shoe size.  Please view a sizing chart below:

http://ep.yimg.com/ca/I/ehms1_2116_14197077

Date Posted:
7/24/2010 1:58:54 PM

Question
Cancel my order for a rocker knife. 127567 07/24/2010 New . I thought I was ordering the whole set, because the photo says utensils in it and I believed it was a set of four. I do not want just the rocker knife. Please cancel the order.

Answer

Dear Mr. Feldmann:

As requested, your order has been cancelled. 

Date Posted:
7/24/2010 11:35:52 AM

Question
Do these disposable bed sheets protect against bed bugs

Answer

Dear Ms. Evans:

These sheets will not protect from bed bugs.

Date Posted:
7/24/2010 9:54:15 AM

Question
when you buy a water mattress for a hospital do I need a pad under it I have never saw a water mattress for a hospital bed.Any help would be great as I dont know what to buy or even what is the best when it comes to comfortThank you,Annette

Answer

Dear Annette:

Water mattresses are not typically used in hospital settings due to high potential of puncture.  Water mattress overlays such as this one are more common.  If you can tell us a bit more about the individual such as age, weight, height, and issues and the size of a bed frame we will be happy to recommend a mattress best suited for your needs.

Date Posted:
7/24/2010 3:39:49 AM

Question
My order number 126999 shows as having shipped, but I have not received it. Can you please tell me the date on which it shipped and any other information about how it was shipped and to what address? Thank you, Liisa Malkki

Answer

 Dear Liisa,

We did not know this order had not been received. We have confirmation it had been shipped and delivered. I did some investigating and found out one of our new warehouse employees shipped this to the WRONG address. We are deeply apologetic about this situation. We are sending your order out today from California, overnight for free. You will have your scale tomorrow.  Please call Christina at 1-877-706-4480 x 107 if you do not receive tomorrow.

Respectfully,

MSEC Sales

Date Posted:
7/24/2010 12:00:20 AM