Ask The Pros:

Question
Does the Hook and Loop fasten to its self or to the side of the shoe

Answer

Dear Mr. Kaiser:

The hook and loop fastens onto itself. 

Date Posted:
12/6/2010 9:08:41 AM

Question
Hi,I am going on a Medical Missions trip in Jan to the DR and waswondering if your company would like to donate some chucks the blue things that they place on beds at hospitals.Thank youSharon

Answer

Dear Ms. Lindsley:

Thank you for your inquiry.  We typically donate to local communities and charitable organizations.  Good luck with your mission. 

Date Posted:
12/5/2010 6:48:34 PM

Question
Why do you charge 9 dollars for something that can be shipped for 4.95 in a USPS container that they will bring to you and charge a flat rate for? I was going to buy a product from you, but I wont buy it for double the actual cost of shipping. That isn''t right to be charging folks so much for something that is much cheaper than you advertise.

Answer

Dear Mr. James:

Thank you for your feedback.  At first glance it may seem very expensive to ship a $5 item for nearly $9, especially when many companies offer free shipping.  On the other hand, those same companies build in an extra cushion into their profit to off-set the cost of shipping.  MSEC offers products at very competitive prices and does not have the extra cushion to absorb the cost of shipping.  You mentioned USPS at $4.95.  That is a very reasonable and fair price.  However, we use UPS/Fedex for domestic shipping and their prices tend to be a bit higher, but in return you have the benefit of up to the moment tracking and insurance of the shipment.  Additionally, when you take into account the cost of packaging material, handling labor, and the charge from the shipping company,  it does really does add up to nearly $8-$9 to ship a product.  The cost that it takes to ship a $100 purchase is nearly the same as to ship $5 item.  But on a $5 order, the cost of shipping is much more noticeable.  We hope the holiday season finds you in good sprits and please let us know if we can be of any further assistance.

Date Posted:
12/5/2010 9:53:27 AM

Question
im from sydney australia and interested in buying a column scale.. but i just want to ask a few questions to make sure its the right product for me... i want a scales in kgs, an that messures hight in cm if not this one, which do you suggest? also how much and how long for postage to syd??

Answer

The scale below would be the best option for you.  Measures in KG and has cm height rod.  The delivery costs will be determined based on your delivery requirements (door to door service or door to airport service; ocean transit or air transit):

http://www.medical-supplies-equipment-company.com/product/ppf/id/9199/new_prod_full.asp

Date Posted:
12/5/2010 3:11:42 AM

Question
how many branches you have through out the world

Answer
We are on online company.  Our corporate office is in Houston, Texas, USA. 

Date Posted:
12/5/2010 1:58:11 AM

Question
Hi - What is the dimensions of this footstool I need one with 6 hight. Thanks.

Answer

Dear Nick:

The dimensions for this product is 20 x 16 x 8in and it has 300 lbs capacity.    

Date Posted:
12/4/2010 8:21:50 PM

Question
Can you tell me if these pressure reducing foam mattresses are to be placed on any boxspring Can they be used on adjustable beds?Thank you

Answer

This mattress is not meant for use on top of box spring, by using it in this manner, it is considered not under normal use specified by manufacturer and will likely void the warranty if used this way.

These are meant for use on fixed or adjustable deck hospital beds.

Date Posted:
12/4/2010 8:18:52 PM

Question
Will you be getting the large size in stock anytime soon

Answer

Dear Ms. Wilde:

Thank you for your inquiry.  Large size is currently in stock. 

Date Posted:
12/3/2010 5:55:35 PM

Question
My mother wears a size 9 in womens shoes. what would be a comprable size in mens.

Answer

Dear Ms. Olson:

Are you interested in purchasing shoes for your mother or a male who can fit into your mothers shoes?

Date Posted:
12/3/2010 5:35:02 PM

Question
I am looking for the Legacy 20000 Phaco Machine operators manual.

Answer
Please contact Ken Matley at Universal Eye Care ken@universaleyecare.com. He should be able to assist you. 

Date Posted:
12/2/2010 7:50:04 PM

Question
It states that it meets all Federal Safety Standards. What is the distance between the rails on this particular model and what are the federal safety standards for the distance between rails Thanks in advance.

Answer

Dear Crystal,

Thank for you contacting us. Unfortunately the manufacturer was not as helpful as I hoped. All they dont me was that they are FDA compliant.  In order to better serve you, I am going to submit the brochure they have given me.

Respectfully,

MSEC

Date Posted:
12/2/2010 3:08:02 PM

Question
Does the arm flip up or will it swing out and to the other side

Answer

The padded cross arm flips up.  From operator's perspective up clockwise, from patient's perspective up counterclockwise to vertical.

Date Posted:
12/2/2010 9:46:03 AM

Question
Does the arm flip up or will it swing out and to the other side

Answer

The padded cross arm flips up.  From operator's perspective up clockwise, from patient's perspective up counterclockwise to vertical.

Date Posted:
12/2/2010 9:45:12 AM

Question
Can these bags withstand auclaving at 132 dgree centigrade for 90 minutes

Answer

Biswanath Chatterjee,

Thank you for the inquiry, unfortunately, these biohazard bags are not autoclavable.

Respectfully,

MSEC

Date Posted:
12/2/2010 2:48:24 AM

Question
I am looking for TVT obturator for my mom surgery. It is used in women''s health care @ Urology. Where can I buy it?

Answer

Dear Oksana,

Thank you for contacting us. Unfortunately, we do not carry this product. I did find another website:

http://www.ethicon360.com/products/gynecare-tvt-obturator-system-tension-sup-incont

Respectfully,

MSEC 

Date Posted:
12/1/2010 8:21:23 PM

Question
My Grandson, 4 yrs old requires a feeding pumpG-tube. Im not very knowledgeable in this matter regarding equipment. Could you tell me if this pump would work for him

Answer

This pump is suitable for this type of feeding.  Below is the user manual with additional details:

http://www.ostmedical.com/downloads/manual_sentinel_english.pdf

http://www.ostmedical.com/downloads/OST_Brochure.pdf

Date Posted:
12/1/2010 11:48:19 AM

Question
I need information about a local representative who could provide an inservice on your product the Autovent. The region is Athens, Georgia. I know you are a sales company , but do you have a list of resources?

Answer
This is not a product we show within our inventory.  If you need technical service on that item, we might suggest contacting the manufacturer or a company such as Bemes (636) 349-3377 who specializes in this type of product.

Date Posted:
12/1/2010 11:00:20 AM

Question
Dear Sir, I am interesting to buy Philips BV pulsar c-arm for cardio vascular procedures with 12'''' image intensifier or similar brand is not important, I kindly ask you to send me quotation, detailed tech specification and some pictures. In case of order what time is required to prepare goods for sending. Best regards, Levan Gamtsemlidze General manager Emergomed Georgia LTD 27, Toidze str.,0102 Tbilisi Republic of Georgia Tel: +995 90 380503 Fax:+995 32 194275 e-mail: info@emergomed.ge Skype: emergomed

Answer

Dear Levan,

Thank you for your inquiry. Regrettably, this c-arm has been sold and we have no BV pulsar available at the moment. Are you interested in any other models? Please tell me your C-arm Requirements.

Date Posted:
12/1/2010 9:02:15 AM

Question
Hello, I ordered a pair of extra long XS scrubs from your company and have not received my order. There''''s not even a tracking number to show that it has shipped. Could you please let me know what is going on with my order? 129322 Item# 106MD

Answer

Dear Ms. Farmer:

We just received an update on your order.  As a result of a backorder, your order is currently scheduled to ship this Friday, December 3rd.  We will post the tracking information at that time.  We will also let you know if there are any further delays on this item.  We appologize for the delay.  

Date Posted:
11/30/2010 6:12:42 PM

Question
I represent a manufacturer of tool boxes and cabinets. We can supply you top quality cabinets to your specifications. Or you can order from our existing product line. Please reply with purchasing contact info. or Please contact Joe at http://www.tcatoolstorage.com for pricing and any other questions.

Answer

Graham:

Thank you for your introduction.  We may be interested in learning more about your commercial cabinets.  Please ask the manufacturer to contact Gary at 713-589-6059 x 104.

Date Posted:
11/30/2010 4:22:21 PM