Ask The Pros:

Question

Are there code requirements to install a chair in a multi-level medical building in the State of Oregon? Do your chairs meet or exceed those requirements. What training is available for the tenants and managers of said buildings? Thank you

Answer

Good Morning Alice:

Thank you for your inquiry.  An email has been sent to you along with a brochure.  

Date Posted:
2/21/2020 5:35:12 PM

Question

what is the height of the container

Answer

Good morning Ms. Welch, 

Tahnk you for your inquiry. 

The height of the 543-53-SGFSI container is 7 inches. 

Please feel free to cotnact us directly at 1-866-706-4480 with any additional questions. 

Respectfully, 
Christa W.
Customer Support Specialist

Date Posted:
2/21/2020 7:30:32 AM

Question

Guidelines for how often to change out water and cleaning

Answer

Good Afternoon Sherry:

Thank you for your inquiry.  We recommend to changed water after every use. Following treatment, water can left in the tub for a period of time as long as hydrochlorine cleaner is added and is allowed to mix with the water in the tub. Water should always be drained and tub cleaned with cleaners containing hydroclorine (or similar) prior to subsequent use.  

Date Posted:
2/20/2020 12:26:44 PM

Question

Can you please provide a more detailed spec sheet showing more dimensions.Dimensions of base, cabinet box, handles.Thanks

Answer

Good Morning, 

Thank you for your inquiry. The dimensions of the cart are listed below. I have also emailed a copy of the specifications sheet. Please let me know if you have any additional questions.

Cart Dimensions:

With Casters and Bumpers:

• Height: 45in
• Width: 23in
• Depth: 24.5in

With Casters, Bumpers and Handles:

• Height: 45in
• Width: 23in
• Depth: 29in

Regards,

Lucinda E.

Date Posted:
2/20/2020 8:02:17 AM

Question

How do these parallel bars adjust Is it an easy adjustment? Does the width adjust?Thank you

Answer

Date Posted:
2/19/2020 3:17:02 PM

Question

Can the tub be ordered with the drainon the other side of the agitatorI assume the side shown in the photois the standard location.

Answer

Dear Randy:

Thank you for your inquiry.   You can specify the location of the drain.  If you would like us to provide a quote, we will require ship to address and contact phone.  

Date Posted:
2/19/2020 11:42:22 AM

Question

WE ARE INTERESTED IN BUYING ONE AND WOULD LIKE TO TALK TO SOMEONE. DO YOU TAKE MEDICARE AND DO YOU SHIP TO W BLOOMFIELD MICH THANK YOU

Answer

Good morning Mr. Steinway, 

Thank you for your inquiry. 

We do not take any type of insurance. If you are still interested in purchasing this item please feel free to contact me directly with any questions. 

Respectfully, 
Christa W. 
713-706-4480 ext. 107
Christa@msec.co

Date Posted:
2/15/2020 11:25:34 AM

Question

Hello. Does this device regulate the water temperature or just circulate it If it does have the capacity to cool or heat the water, what is the lowest temperature I can set it to cool to?

Answer

Thank you for your inquiry.  This hydrotherapy tub is not equipped with a temperature regulating mechanism.  Water would have to be piped in through a faucet.  Ice is typically added in for cold therapy procedures. 

Date Posted:
2/5/2020 3:24:17 PM

Question

Are we able to use these to warm bottles if we lie them on the side We want to warm fluids in bags and bottles for use in our OR.Thanks,ME

Answer

Good afternoon Ms. Epperson, 

Thank you for your inquiry. 

After consulting with our specialist, I was informed that these IV warmers have not been tested to see how well they work with warming bottles. I am not sure how the plastic would react to the heat from the warmer nor can I confirm or deny if they liquid will be able to heat to the correct temperature. 

Please do not hesitate to contact us with any additional questions. 

Respectfully, 
MSEC 

Date Posted:
2/5/2020 1:59:09 PM

Question

Is this unit the same as a Jones Spirometer Does it offer the same test results?

Answer

Good morning Ms. Mueller, 

Thank you for your inquiry. 

One of our customer support specialists will send you some additional information shortly. 

Respectfully, 

MSEC

Date Posted:
2/5/2020 8:54:05 AM

Question

Is this suitable for handling coronavirusIf it does, I would like to order a significant number.Thanks,xiaomei

Answer

Thank you for your inquiry.  We do not have any clinical data specific to the protection against coronavirus. 

Date Posted:
2/4/2020 8:44:22 PM

Question

Are you able to sterilize the spool of wire

Answer

Good afternoon Ms. Simon, 

Thank you for your inquiry. One of our customer support specialists will send you some additional information on this topic. 

Respectfully, 

MSEC 

Date Posted:
2/4/2020 12:45:28 PM

Question

My daughter has 12 1/2 by 2 1/4 rear wheels on her wheelchair. By looking at the red wheel holders, looks like it’s only for the big wheel.

Answer

Date Posted:
2/4/2020 10:43:23 AM

Question

Hi, I was wondering if you had the IFU available for this tray I was looking to see the sterilization guidelines before ordering any.Thanks

Answer

Good afternoon Mr. Kosswig, 

Thank you for your inquiry. 

A customer service representative will be emailing you the information shortly. 

Respectfully, 

MSEC

Date Posted:
1/28/2020 12:50:50 PM

Question

Can we get this with a black cushion discount if we order 3-4 of them?

Answer

Afternoon Jackie:

Thank you for your inquiry.  One of our staff will contact you shortly.  

Date Posted:
1/28/2020 10:46:23 AM

Question

Do you have cleaning instructions for this particular cart

Answer

Good Afternoon Jennifer:

Thank you for your inquiry.  Typical over-the-counter surface cleaners with little or mild bleach content work well.  

Date Posted:
1/27/2020 1:56:34 PM

Question

what is the weight limit for this chair

Answer

Good afternoon, 

Thank you for your inquiry. 

This chair comes standard with a 350 lbs. weight capacity. 

Please do not hesitate to contact us with any additional questions. 

Respectfully, 

MSEC Customer Support

Date Posted:
1/24/2020 4:17:33 PM

Question

Hi,How many cells are in the battery and how heavy is itThanks

Answer

Dear Jen:

Thank you for your inquiry.  The battery is 5lbs.  We do not have info on number of cells.  

Date Posted:
1/24/2020 9:56:57 AM

Question

I have a question, I have carpet stairs and the land measurements is 36X41 will this stairlift work

Answer

Good Morning Ms. Blanks:

Thank you for your inquiry.  MS3C-300TSB will work equally well on carpeted and solid surfaces.  We do have a chair configuration which works on narrower landings.  These chairs are in stock and can be shipped withn 1-2 days of order placement.  Please contact our offices at 877-706-4480 for details.  

Date Posted:
1/20/2020 7:38:25 PM

Question

can this trolley be used on carpet stairsThanks.

Answer

Thank you for your inquiry.  MS3C-300WC battery powered trolley will work on carpet and hardwood stairs equally well.  

Date Posted:
1/15/2020 12:50:47 PM