Ask The Pros:

If you can't find it on the web site or if your have questions about medical equipment, please don't hesitate to Ask the Medical Pros or call us toll free at 1-877-706-4480. We'll be happy to assist you!

Please take a look at our previous Ask The Pros questions and answers at Ask the Pros Archives before submitting your inquiry, or fine tune your search by typing in question related search phrases into Search Ask The Pros window below.

Please allow up to 48 hours to receive a reply to your question. A response will be sent to you via email. If you do not hear from us within 48 hours, please feel free contact our offices.

Please limit your questions to medical products, only. For a diagnosis of your ailments, please consult with your physician.

 

Please allow up to 48 hours for your response to be posted. A response will be sent to you via email.

Question
Is the pillow made of foam rubber of batting It looks very soft in your picture.Is this a pillow that comes w/ a device to make it harder or softer?

Answer
This pillow is filled with a polyester fiber, and comes in two trims: gentle and standard. While you have to pick between the two trims, each pillow does feature multiple channels that are sized to provide different support levels. 

Date Posted:
7/11/2011 5:14:49 PM

Question
dear sir i would like to request of quotation for narcotic locker ,iwould be deeply gratefull if you can give me telephon enomber of supplier here in united arab of emirates ,thank you your positive response is highly appreicated

Answer
We do not have any distributors in the UAE, however we do ship there.  We would need to know the specifications in order to provide accurate pricing based on your requirements.

Date Posted:
7/11/2011 1:38:20 PM

Question
do you rent the Exogen Ultrasound Bone Healing devices in Canada?

Answer

Dear Ms. Amare:

Thank you for your inquiry.  Unfortunately, we do not rent equipment at this time. 

Date Posted:
7/11/2011 1:16:11 PM

Question
I have six of these cabinets but the keys were lost a long time ago. How can i get a replacement door-latch and key for these

Answer

Thank you for your inquiry. The replacement knob lock with 2 keys is $71.51 each. If you would like to purchase all six the total would be $429.06 plus shipping (Est $10-20). Please let me know if you would like a formal quote for these locks and I will be able to get the exact shipping charges. (Please specify zip code)

Date Posted:
7/11/2011 1:15:03 PM

Question
We are in interested in purchasing Water Resistant Electronic Standard Fire Safe we want to know if still available for sale if still available l will like you to get back to me with the following details at your earliest convenience Best Regards Mr Perry Smith Managing Director Perry & Smith General Trading L.L.C Industrial Areaa 9 United arab emirates

Answer
This item is still available.  They take approximately 15 working days to ship out.  We are not authorized for sale of this item outside of the US, however.  You may contact the manufacturer, Sentry Safe for possible contact for distribution in your area: www.sentrysafe.com

Date Posted:
7/11/2011 12:58:05 PM

Question
do you purchase used equipment ? I have 6 x achieva pso2 available

Answer
Please contact Bemes Inc for a possible option to sell to. Contact Jeff: 636-349-3377 ext 143

Date Posted:
7/11/2011 10:27:43 AM

Question
Hi,Can I check with you where this chair is producedIn addition, may I know how much is freight charge to SingaporeThanks,Audrey

Answer
This item is made in the USA.  The shipping to Singapore will be estimated around $260.00.  If you need any accessories, this may change the rate as the weight will vary.

Date Posted:
7/11/2011 5:59:51 AM

Question
I need a full sized bed like the model you have listed as item no DS30851DRV. I would also prefer a used model to keep costs down. Can you help me with anything like that? Thank You.

Answer
Thank you for your inquiry. Regrettably, we don't have a full size hospital bed unless you are interested in bariatric size bed. In addition, we don't carry any used hospital beds. We apologize for the inconvenience.

Date Posted:
7/10/2011 6:42:31 PM

Question
Ive previously had surgery on my left shoulder, I can hear the bones rub together when moving it, I'm in constant pain that seems to run into my neck and down my arm. I have numbness in my pinky and the two adjacent fingers. Certain positions seem to limit the pain with pain medications.

Answer

Dear Mr. Reed:

Thank you for your inquiry. Based on the level of discomfort you are describing, it is not likely that the thermoskin sport shoulder will be of much long term benefit. It will, however, provide a certain level of support which would offer short term relief. 

Date Posted:
7/10/2011 6:21:54 PM

Question
Are all the nuberlizers the same or should they be specificly prescribed by DR. My mother has had more than 3 attacks of short breath, the last two were in one day and really scarry as she struggled for breath to a point where her body shiverred in gasping for last breath, th

Answer
Nebulizers are used to deliver medication in a fine mist so that it can be easily and quickly absorbed by the body.  The amount and type of medication is determined by the doctor prescribing the medicine.  Different amounts of and types of medication will have different affects.  Please consult with your mother's doctor. 

Date Posted:
7/10/2011 8:12:14 AM

Question
I am 89 years old With COPD , I use oxygen in my home and walk around, in and out, up and down trailing the tubing witrh me. I am so irritated with My train tripping over it and getting caught on things? Would those retractable tubing gizmos make my life a little easier? Where can I get them, how much are they and are there any you would suggest ? I Thank you for any information you can send me. Natalie

Answer

Unfortunately, this is not a product we carry.  The link below may be helpful in your search:

http://www.oxygentubingreel.com/how_it_works/purchase

Date Posted:
7/9/2011 4:32:17 PM

Question
what are the dimensions for this table.

Answer
This item number is actually just an option for a table.  The table this was meant for is 21in W x 66in L.  Unfortunately, this table has been discontinued from our inventory, so we are unable to provide pricing on this item.

Date Posted:
7/8/2011 6:20:41 PM

Question
how much does this box weigh empty.

Answer
This weight box weighs 25 lbs when empty.

Date Posted:
7/8/2011 3:49:06 PM

Question
I own an assisted living community in Tampa Florida. I need to replace several twin size box springs and mattresses. You are the only company I can find that sells the EF1-7363 Inner-Spring Mattress that we are replacing. However, I do not see the matching box springs on your website. do you have them or know where I can obtain them. Thank you.

Answer

The mattresses we sell are only meant for use on adjustable hospital beds which do not require use in conjunction with box springs.  We do not provide any type of box spring support for innerspring mattresses.

Date Posted:
7/8/2011 2:58:27 PM

Question
Can you do a basic composite filling with this unit and us it for dental assistant HVE training Thank you

Answer

Thank you for your inquiry. Please be mindful that this unit is a 220 volt (which is used out of the USA, but we have 120 vlt unit). Also, this unit only has a syringe and a suction, so this unit wouldn't be able to complete an composite filling. However, please see our Portable Dental Restorative Delivery System ProQuest I (110 V)  This unit has one highspeed handpiece which can perform the duties you are requesting above.  

Date Posted:
7/8/2011 2:51:49 PM

Question
Hi im the lab coordinator at chaminade university of honolulu i believe we have ordered lab coats from your company before i was wondering if it would be possible to order again can you please email information on what your prices are and if we can order in bulk thank you so much

Answer

Yes, definitely we would be happy to quote you.  We do have some order history, please see the e-mail sent to you separately with an invoice of your most recent order (July 2010) and advise which items are still of interest.  Once we have this information, we will be able to provide you an accurate quotation reflecting 2011 pricing.

Brittany Steffen-Smith
Client Relations Supervisor & Senior Sales Representative
1-877-706-4480 ext 106
brittany@msecompany.net

Date Posted:
7/7/2011 6:22:04 PM

Question
Item #215000 / 228000 Not from your catalogue. These are for counter height cabinets. One is 28-3/8W x 39-5/8W x 39-5/8H x 38-9/16D. One lfit off door, perma-slide corrugated track panel spaced every 1, Standard recessed door. The other is 48-15/16W x 47-3/4H x 28-1/2D. Two lift off doors, standard recessed door handle, perma-slide corrugated track panel spaced every 1, label holders, swivel levelers, and stackable. The manufacturer is Viking Metal Cabinet. Not so much for medical students but students studying Anthropology. Thank you.

Answer

Dear Ms. Kempa:

Thank you for your inquiry.  However, it is not clear if you are trying to determine if we carry cabinets similar to the ones stated in your posting?  Please clearify.

Date Posted:
7/7/2011 3:30:58 PM

Question
I am interested in getting fabric patient gowns for my dermatology practice. I would like a nice fabric gown that is easy for my patients to get on and to do my exam. I like your front-opening patient gown. Do you send out sample gowns for customers to look atDr. Pennie

Answer

With regards to our reusable gowns and medical apparel, it is more difficult to obtain samples.  We can definitely put in a request, and should know within a week.

Date Posted:
7/7/2011 2:39:45 PM

Question
Hello: I am interested in the silver star accupoint massage system. Is this a battery operated device or can I plug it in. Also, does it come with or are there different probes that are available with this unit. I am planning to use it with reflexology. Thank You

Answer
This item has been discontinued and is no longer available, unfortunately we do not have any alternates at this time.

Date Posted:
7/7/2011 1:37:40 PM

Question
I am interested in a Tens unit that operates both by battery and electricity. Please provide me with more information about this unit. How many electrodes does it come with 2 or 4? Please respond by email. If you have another unit that uses both battery and elecricity please provide

Answer
Unfortunately, we do not offer any TENS units with AC adapter.  We do sell interferential units with AC adapters.

Date Posted:
7/7/2011 11:15:33 AM

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