Ask The Pros:

Question

I am looking for replacement paper for our Digital Electrocardiograph machine. It states in the user manual that it is heat sensitive recording paper fan-fold paper of 210 mm x 140 mm. I attempted to order paper but received the wrong paper as the company replaced it with a compatible paper.

Answer

Good morning Ms. Clark, 

Thank you for your inquiry. 

One of our customer support specialists will be reaching out to you directly to get some more information from you so that we can better assist you in your search. 

Respectfully, 
MSEC Customer Support

Date Posted:
6/18/2020 9:19:26 AM

Question

Hello, can these blankets be :1 washed on hot water2 bleached3 machine dried I am a Licensed Massage Therapist about to re-open my practice in NY.Thank you.

Answer

Good morning Ms. Hintze, 

Thank you for your inquiry. 

I am currently in the process of getting more information on this product to answer your questions. One of our customer support specialists will be in contact with you shortly to follow up. 

Respectfully, 
MSEC

Date Posted:
6/15/2020 12:48:23 PM

Question

Hi, When will these be back in stock Thank you!

Answer

Morning:

We currently have MS3C-DFM in stock.  We dont have an anticipated  restock date for Ultra-3-in-1 sensitive petite ear loop mask, XE0165VMAX

Date Posted:
6/11/2020 6:57:00 AM

Question

Hello. I cannot seem to find the sizing range on this item. Could you esse help me out. Thanks so much.

Answer

Good morning, 

Thank you for your inquiry. All shoe covers on our website are out of stock with no available re-stock date except for the MS3C-SC-100PK. Thses are in stock and available to ship today. Please let me know if you have any addiational questions.

Regards,

Lucinda Eshenbaugh

Date Posted:
6/9/2020 12:33:21 AM

Question

do you bill insurance companies or can thi be a DME rental

Answer

Good Afternoon Sylvia:

Thank you for your inquiry.  We dont believe that insurance will cover this product.  At this point, we dont offer rental as an option.  We can offer 50/50 payment with valid credit card on file.  50 percent upfornt and 50 percent within 30 days of delivery.  

Date Posted:
6/8/2020 9:42:51 AM

Question

This item says 1 box. How many breathing tubes in a box

Answer

Good Afternoon Susan:

Thank you for your inquiry.  These are sold as each.  We have these in stock.  Please let us know if you have any questions.  

Date Posted:
6/2/2020 12:38:45 PM

Question

Is your extra tall hip stool for use in the shower?

Answer

Good afternoon and thank you for your inquiry.  Extra Tall Hip Stool with Adjustable Arms Item# 55421DRV comes with anti slip leg tips and can be used in a shower.  

Date Posted:
5/31/2020 2:20:55 PM

Question

Can you let me know what the shipping charges for the replacement battery for MS3C-300TSB would be to 67 North Drexel Ave La Grange Illinois 60525Thank you in advance for your attention to this request.

Answer

Thank you for your inquiry. Shipping cost for replacement battery would be $23.41. You can place an order online or call our offices at 877-706-4480.  

Date Posted:
5/31/2020 10:17:40 AM

Question

I would like to order 1 case of item #61172NONDM. Could you tell me if this is in stock, how quickly it would be shipped out and how long the shipping would take? Zip code is 23111. Thank you!

Answer

Good afternoon Ms. Trimble,

Unfortunately, this gown is out of stock. I have sent an email with a comparable isolations gown that can ship June 8th. Please feel free to contact me with any questions.

Regards,

Lucinda E.

Date Posted:
5/21/2020 10:00:49 AM

Question

Hi - Im looking for pillow cases for the Orthopillow for cervical support 17in x 7in. I do not see them on the site - are you temporarily out of stock

Answer

Good morning MS. Arledge, 

Thank you for your inquiry. One of customer support specialists will be reaching out to you shortly with additional information. 

Respectfully, 
MSEC

Date Posted:
5/20/2020 4:50:02 PM

Question

Hello. Interesting in this mattress protector. What exact kind of filling it is used. Can we wash all mattress protector Thanks

Answer

Good morning Mr. Sotkevicience, 

Thank you for your inquiry.

The item you are interested in is no longer available. If there are any other mattress paddings or protectors, you are interested in please let me know. I will check availability and care instructions on any items you may be interested in. Please feel free to contact us directly at 1-866-706-4480. We are available m-F from 8am - 5pm CST. 

Respectfully, 

MSEC Customer Support Staff

Date Posted:
5/18/2020 12:58:23 AM

Question

What is the min. and max height of this chair.

Answer

Good morning Mr. Dobel, 

Thank you for your inquiry. 

The minimum height for this chair is 21 inches and the maximum height is 27inches. Please let us know if you have any additional questions. We are available by phone Monday through Friday 8 am to 5pm CST. 

Respectfully, 
MSEC Customer Support Staff

Date Posted:
5/17/2020 1:30:02 PM

Question

Hi do you have any non skid universal size shoe covers in stock I am looking to pay no more than 19-22 per pair

Answer

Good morning Mr. Gallivan, 

One of customer support specialists will reach out to you shortly in regard to our current shoe cover options.

Respectfully, 

MSEC Customer Support Staff

Date Posted:
5/16/2020 6:38:07 AM

Question

Can you send me the electrical rough in for item 564192OMI unit

Answer

Good morning Mr. Burg, 

Thank you for your inquiry. 

We have a customer support specialist looking into item #564192OMI, we will email you with additional information shortly. 

Please feel free to reach us at 1-866-706-4480 with any additional questions you might have. 

Respectfully, 
MSEC Customer Support Staff

Date Posted:
5/15/2020 11:46:34 AM

Question

On Order #148100, I made a mistake. Instead of item #92282NONMD $103.68 I would like to buy item #82282NONMD $103.94 21 cap Please make the change. Send me an email to confirm this change.

Answer

Good morning Dr. Everett, 

Please check your email for an update regarding your order and confirm revisions made to proceed with processing at this time. 

Respectfully, 
MSEC Customer Support

Date Posted:
5/14/2020 7:31:09 PM

Question

What is the weight limit for these stairs

Answer

Good morning Brittany, 

Thank you for your inquiry. 

The weight limit for the Convertible Rehab & Physical Therapy Staircase, 630-56-0651HSM is 350 lbs. 

Please let us know if you have any additional questions or needed assistance placing an order, our number is 1-866-706-4480.

Respectfully,
MSEC Customer Support

Date Posted:
5/13/2020 4:54:07 PM

Question

Can this item be used with a hospital bed

Answer

Good afternoon Ms. Caldwell, 

We currently have a customer support specialist looking into this for you. We will contact you shortly with additional information. 

Respectfully, 
MSEC Customer Support 

Date Posted:
5/13/2020 7:56:08 AM

Question

Does the bassinet have holes

Answer

Good morning Ms. Jackson, 

Thank you for your inquiry. 

Yes, the bassinet basket does have holes. Please feel free to contact us directly at 1-866-706-4480 with any additional questions. 

Respectfully, 
MSEC Customer Support

Date Posted:
5/13/2020 12:33:28 AM

Question

how large is the xl

Answer

Good Morning MS. Marniece, 

Thank you for your inquiry. 

One of our custoemr support spercialist will send you some additonal information regardign our gown availibility at this time. 

Respectfully, 
MSEC Customer Support

Date Posted:
5/11/2020 6:08:26 PM

Question

Would you happen to have a website address or even mailing address for Maverick? This is the company you are working with on headwear and footwear. Thanks, Mark Nixon

Answer

Good morning Mr. Nixon, 

Thank you for your inquiry. 

Is there something we can assist you with here at MSEC? Please give us a call at 1-866-706-4480 if you have any questions. 

Respectfully,
MSEC

Date Posted:
5/6/2020 10:49:57 AM