Ask The Pros:

Question

Hi there,We need a whirlpool so a subject can be immersed in water up to the neck. Do you think this one 4.5 Gallon can allow us do that comfortably If not, which one would you recommend?Thank you,Hugo

Answer

Thank you for your inquiry.  A quote will be emailed to you shortly.  

Date Posted:
9/30/2020 1:37:36 PM

Question

Do the trays come with any form of certificate of analysis

Answer

Good afternoon Mr. Feyo, 

Thank you for your inquiry. Unfortunately, the drying tray is no longer available. If you could send me a list of sizes and quantities needed to Christa@msec.co I would be happy to see if I can find some comparable options for you to review.

Respectfully, 
MSEC Customer Support

Date Posted:
9/29/2020 2:23:31 PM

Question

WHAT ARE THE DIMENSIONS PLEASEWE ARE LOOKING FOR 23X40

Answer

Good morning, 

Thank you for your inquiry. This gown is a one size fits most and is currently not available. 

Please feel free to give us a call with any additional questions or availability inquires. 

Respectfully, 

MSEC Customer Support

Date Posted:
9/29/2020 9:00:04 AM

Question

hello. would like to ask if this is biocompatible.. i intend to use this for suturing rib cartilage. thanks for answering.

Answer

Good Day Dr. Tangco:

Thank you for your inquiry.  The stainless steel wire is annealed for flexibility and can be used in surgical procedures. 

Date Posted:
9/29/2020 1:11:45 AM

Question

How do you get in Us there a door ?

Answer

Good Afternoon Sue:

Thank you for your inquiry.  Please contact Gary Gorodetsky at 713-706-4480 x 104.  He will be able to answer all related questions; including options, appliations, delivery and installation.  

Date Posted:
9/28/2020 11:48:22 AM

Question

I would like to Know how to become an authorized vendor. We are Sunshine Easy with offices and warehouses in Houston, TX & China. We are a wholesale distributor FDA approved of PPE and essential pandemic supplies Disposable Face Masks, Nitrile Gloves, Protective Coveralls, Isolation Gowns, Disposable Shoe Covers, Hand Sanitizer, Multi-Surface Disinfectant, & more. I will be happy to help you. Please send your request to cespada@sunshinemedical.net or contact me at 832-423-9389 for any additional information. Thank you.

Answer

Please send us a price list with corresponding lead times as well as what is currently in stock in Houston, Texas.  

Date Posted:
9/27/2020 6:14:15 PM

Question

Had tried to order these about one month ago online and took my order and everything then after 2 weeks was told not in stock. Currently says in stock, question is are they really in stock that they can be ordered, or is that false advertisement?Thank You

Answer

Dear Tammy:

Thank you for your inquiry.  Due to high demand, our inventory changes so quickly, it is difficult to keep the website up to date.  Unfortunately, bouffant caps are currently sold out. However, we will retain your information and advise you once we have them in stock.  How many are you interested in?

Date Posted:
9/27/2020 10:47:39 AM

Question

What is your most popular cloth exam gown? Thank you!

Answer

Good afternoon Kelsey, 

Thank you for your interest in MSEC. 

Can you tell us a little more about the environment that you plan to use the gowns in?  Knowing a little more about the intend use and environment will allow us to suggest one that would best suite your needs. Please send your response to Christa@msec.co. Christa is one of our customer support specialists and will be able to assist you with this search. 

Respectfully, 

MSEC Customer Support

Date Posted:
9/25/2020 11:49:30 AM

Question

DO YOU HAVE A MAT THAT FITS ON TOP OF THIS TO USE AS A CHANGING TABLE

Answer

Good afternoon, 

Thank you for reaching out to MSEC. 

One of our customer support specialists will be in contact with additional information shortly. 

Respectfully, 
MSEC

Date Posted:
9/24/2020 8:03:21 AM

Question

Looking to purchase 30 - 50 cases in mixed sizes. Please advise if available.

Answer

Good afternoon Jesse, 

One of our customer support specialists will be in contact with you shortly with additional information regarding your request. 

Respectfully, 
MSEC Customer Support

Date Posted:
9/23/2020 4:36:24 PM

Question

Does this frame come assembled Do you have white glove delivery? This will be used for at home therapy.

Answer

Good morning, 

Thank you for reaching out to MSEC. 

One of our customer support specialists will be in contact with additional information shortly. 

Respectfully, 
MSEC

Date Posted:
9/22/2020 5:33:57 PM

Question

Is there a weight limit for this board

Answer

Good morning Mr. Duncan, 

Thank you reaching out to MSEC. 

The product itself weighs 11 pounds and can support up to 350 pounds. If you have any additional questions, please do not hesitate to give us a call at 1-800-706-4480. 

Respectfully, 
MSEC Customer Support 

Date Posted:
9/18/2020 11:28:05 PM

Question

Hi I'm comparing products on different websites as I decide whether to get a stair-climing chair or just build a really long wheelchair ramp, and wondering how similar this is to the Mobi EZ Stair chair. Thanks in advance

Answer

Good Afternoon:

Thank you for your inquiry.  Both MS3C-300TSB and Mobi EZ are similar in design and features.  Both work equally well on most surfaces.  Main distinction between the units is that MS3C-300TSB has an ergonomic handle allowing for easier control during ascend and descend, large foot rest as well as an inclined back for greater patient comfort.  We also offer 3 year warranty on frame and 1 year on electronics and battery.

Date Posted:
9/17/2020 4:02:16 PM

Question

How is this typically filled With hot or cold or mixed water? Does this unit have a heater?

Answer

If you have any additional questions, please contact Gary Gorodetsky at gary@msec.co 713-706-4480 x 104.  

Date Posted:
9/17/2020 2:17:31 PM

Question

I've purchased the shorts here before if I'm not mistaken I'm trying to find them again they have served me well once i get out of the hospital they have helped with the accidents as well, can you help me ?

Answer

Good Afternoon Ms. Harris:

Thank you for being a loyal customer.  Unfortunately, due to Covid-19, all disposable medical products are in high demand and low supply.  At this stage, we can not offer you disposable shorts you had purchased form us before.  And unfortunately, there are no alternate products at this time as well. Once the situation changes, we will advise you,  Be safe and stay healthy.  

Date Posted:
9/16/2020 3:53:31 PM

Question

price

Answer

Good afternoon, 

Thank you for reaching out to MSEC. 

One of our customer support specialists will be in contact with additional information shortly. 

Respectfully, 
MSEC

Date Posted:
9/12/2020 9:59:51 PM

Question

Hi, please email me the payment and shipping method that i request.My address : 723 B-1, Vanda Business Park, Jalan Sungai Dua, Desa Permai Indah, 11700 Gelugor, Pulau Pinang, Malaysia

Answer

Greetings,

Thank you for reaching out to MSEC. The information was resent to your email provided.

If you do not see the message in your inbox, please check your junk or spam boxes. If you still do not see the email please email April@msec.co and reference quote #921958.

Respectfully,
MSEC Customer Support Services

Greetings,

Thank you for reaching out to MSEC. The information was resent to your email provided.

If you do not see the message in your inbox, please check your junk or spam boxes. If you still do not see the email please email April@msec.co and reference quote #921958.

Respectfully,
MSEC Customer Support Services

Date Posted:
9/11/2020 8:31:54 PM

Question

I was hoping I could get additional information on Item# MS3C-300TS Stair Chair. Do you provide alternate pricing to Fire Departments if create an account with you?

Answer

Good Afternoon:

Thank you for your inquiry.  First responders get an automatic 5% off all EMS related equipment.  

Date Posted:
9/11/2020 11:10:22 AM

Question

What is the weight limit on this balance beam

Answer

Hello Heather,

Thank you for your inquiry. 

One of our customer support specialists will be in contact with you shortly with additional information. 

Respectfully, 

MSEC

Date Posted:
9/11/2020 9:38:36 AM

Question

Thanks for your reply. I going to ordered 13box. Before that, I want to ask about the shipping and payment method. [ 723 B-1, Vanda Business Park, Jalan Sungai Dua, Desa Permai Indah, 11700 Gelugor, Pulau Pinang, Malaysia. ] This is my address.How long the shipping will take

Answer

Hello Dennis, 

Thank you for the information. 

We will get working on your request and send you a complete quote shortly. 

Respectfully, 
MSEC 

Date Posted:
9/8/2020 9:03:09 PM