Ask The Pros:

If you can't find it on the web site or if your have questions about medical equipment, please don't hesitate to Ask the Medical Pros or call us toll free at 1-877-706-4480. We'll be happy to assist you!

Please take a look at our previous Ask The Pros questions and answers at Ask the Pros Archives before submitting your inquiry, or fine tune your search by typing in question related search phrases into Search Ask The Pros window below.

Please allow up to 48 hours to receive a reply to your question. A response will be sent to you via email. If you do not hear from us within 48 hours, please feel free contact our offices.

Please limit your questions to medical products, only. For a diagnosis of your ailments, please consult with your physician.

 

Please allow up to 48 hours for your response to be posted. A response will be sent to you via email.

Question
how can i apply as distributor of your products here in the Philipppines? Please advise. thank you very much

Answer

Dear Agnes:

Thank you for your inquiry.  We offer volume discounts based on quantity of products purchased.  If you are interested in receiving a quote, please email us a list of products and related quantities to inquiry@msecompany.net.

Date Posted:
1/22/2012 9:49:06 PM

Question
Dear: I am hospital supplier and do local supplies. How much percentage you allow me if I buy as a distributor. Thanks.

Answer

Dear Sarfaz:

Thank you for your inquiry.  We offer volume discounts based on quantity of products purchased. 

Date Posted:
1/22/2012 5:43:48 PM

Question
Is this suitable and comfortable to wear during work

Answer

This clavicle brace is developed to have a minimum visible profile and can be worn under work clothing.  Wearing this product may take some time to get used to since it is designed to work against your bodys natural posturing tendencies.  Start out by adjusting the straps to light tension.  Increase tension over time as you become more accustomed to wearing the brace. 

Date Posted:
1/21/2012 9:52:56 PM

Question
I need to cancel my order.

Answer

Deer Brooke:

Your order has been cancelled.  We appreciate the opportunity. 

Date Posted:
1/21/2012 12:54:52 AM

Question
Is there some way I can get a preview look at the details of any given chart before deciding to purchase a copy? Most of the textual material on a chart is far too small to read on my monitor screen.

Answer

Please specify the item number of the chart your interested in purchasing. I will provide a large detailed picture for you. Thanks!

Date Posted:
1/20/2012 6:55:24 PM

Question
I'm from South Africa and bought one of the above YEARS ago from Dischem. Have you got any other outlets in S.A. for this product? I need a new one URGENTLY. Regards Christa du Plessis

Answer

Dear Ms. Plessis:

Thank you for your inquiry.  Unfortunately, we no longer carry this item. 

Date Posted:
1/20/2012 3:19:04 PM

Question
How should the exercicers be cleaned, and how often

Answer

Dear Mr. Bass:

Thank you for your inquiry.  The tubing can be rinsed with warm tap water after a few sessions.  For a more thorough cleaning, let the item soak in warm water with mild soap for a few minutes.  Then rinse and dry.  Allow for any component with trapped moisture to drip dry.

Date Posted:
1/20/2012 11:05:36 AM

Question
Good morning. we are looking at your part number WAM1283LKE double narcotics cabinet and need to know what the shipping would be from you to our office located at : 6495 Edenwood Drive Mississauga, Ontario, Canada L5N 3H2 so we can included this in our quotes to the hospitals. Thank you Todd McKinley Branley Security & Locksmiths Inc.

Answer
Please advise of the quantity you require as well and we would be happy to provide you a quote.

Date Posted:
1/20/2012 10:05:28 AM

Question
I am looking for Double locking mobile Med carts for 20 & 30 patients assisted living facility on Long Island, NY. Must also be able to chain to the wall. Also need delivery time.

Answer

Thank you for your inquiry. Please see the following medication carts below that I would recommend:

Economy Med Bin Cart  (24 x 5in removable medications bins)

Medication Bin Cart (36 x 3.5in removable medications bins)

20 Bin Standard Medication Cassette Cart (Little more expensive then other ones but have cassettes instead of bins)

I would like to provide a formal quote for your facility. Please let me know which option you would like a quote including shipping charges for. The lead time is around 10-12 business days. Please specify destination zip code and type of delivery. (crub side or inside delivery)

Date Posted:
1/20/2012 7:57:41 AM

Question
I have been using meyer balm glo gel but see you no longer carry it. what do you recomment.

Answer

Dear Ms. Cunnihgham:

Thank you for your inquiry.  Similar to yourself, we have had many loyal customers who swore by Balm Glo gel.  Unfortunately, since the manufacturer discountinued the product we had to field a number of inquiries similar to yours.  At some point, we came to a realization that no matter which product we recommended, for a loyal glo balm user, it was still not quite the same.   With that said, Orthogel Advanced Pain Relief Gel is a good product which provides the same type of relief using diffirent formulation as that of glo balm.  I have this product will meet your requirements. 

Date Posted:
1/19/2012 3:11:08 PM

Question
Can this unit have an extra hook up put on for a cavitron?

Answer

Thank you for your inquiry. Procare units are too basic in their capabilities.  ProCare I and ProCare II are primarily designed for dental students to practice with, and for mission trips where minimal dental treatment is better than no treatment at all.  Our more sophisticated, self-contained delivery systems would be able to accommodate an ultrasonic scaler. Please see below for our dental unit with the extra hook up:

ProSeal II, Portable Dental Sealant Unit (220 V)

Portable Dental Restorative Delivery System ProQuest I (220 V)

Portable Dental Delivery System ProQuest II with Fiber Optics (220 V)

If you would like a quote on either of the following units, please respond to this email for further assistance.

Date Posted:
1/19/2012 12:48:28 PM

Question
Hello,Im looking for a face mask with either ear loop or tie that is now recommended by the CDC. The box must be similar to that of a glove box, so that the patient just takes one and doesn't contaminate the rest.

Answer
Thank you for your inquiry. Regrettably, we don't have any face mask that are similar to a glove box. However, as long as they pull the mask by the string or pinch the top and pull to ensure they are only picking a single mask.

Date Posted:
1/18/2012 9:21:19 PM

Question
Hi MSEC,My mother is 86 and Ive been searching for a very low maintenance humidifier for her since she lives alone. She needs a reasonably priced room humidifier for her bedroom and I am really having a hard time finding one she can clean herself, some even are awkward to fill. Any suggestions

Answer

Thank you for your inquiry. This particular humidifier would be your best option for your mother. It's very low maintenance and our most inexpensive model available. Thank you!

Date Posted:
1/18/2012 4:10:12 PM

Question
Good Evening, I´m Vet from Brasil and I have a question This gown is reusable or disposable? Thank you. Marcelus, DVM

Answer
This surgical gown is disposable. Please contact me if you need additional information.

Date Posted:
1/18/2012 12:30:27 PM

Question
Dear Sir, I live in Brazil and my mother needs a surgery. The instrument that will be needed is not available here and I would like to know if you ship to Brazil and how much cost the instrument and the shipping. The instrument is: Spacemaker Balloon for Subfascial Endoscopic Perfurating Vein Surgery SEPS - GSII Thanks a lot for your help! Best regards, Maria Inês

Answer
Thank you for your inquiry. We do ship to Brazil I would first need the product number or a description to suggest a product to match your needs. I will be able to give you shipping charges to Brazil after I get the product information & delivery information. Please contact me with any questions.

Date Posted:
1/18/2012 8:34:47 AM

Question
I am questioning if the Universal Posture and Clavicle Support is good for Thoracic Outlet Syndrome patients. Ive been dealing with TOS since early December and its not getting any better. I'm trying to find something to help with my posture. Would this help me with my poor posture?Thanks!!

Answer

Any of the posture supports/correctors listed here are recommended for posture correction:

http://www.medical-supplies-equipment-company.com/product/ppf/param/1053_0__1_true/product_search.asp

Date Posted:
1/17/2012 9:07:56 PM

Question
My wife is due on July 2012. I want to find out whether her insurance will cover a Breast Pump or not. Her insurance company is GHI

Answer

Dear Mr. Fung:

Thank you for your inquiry and congratulations on your forthcoming addition.  Unfortunately, we do not accept insurance and, therefore, can offer you a response.  Please try contacting your insurance company with your inquiry, 

Date Posted:
1/17/2012 8:53:35 PM

Question
do you work with the public or is this just for medical people if i needed supplies for my asthma nebulizer thanks

Answer

Dear Ms. Mikutis:

Thank you for your inquiry.  We service both end users and medical professionals.  Please feel free to contact us regarding your needs toll free at 877-706-4480.

Date Posted:
1/17/2012 3:26:39 PM

Question
Hello,I am interested in this product. It is for my grandmother that we be coming from Mexico, and we wanted to know if it was fine to have a medical prescription from Mexico

Answer
Hello! This oxygen concentrator does not require a prescription. If the Dr. has recommended a certain oxygen concentrator you may email me the information to confirm this will be suitable concentrator for your grandmother.

Date Posted:
1/17/2012 2:12:43 PM

Question
I am looking for a Model 81-01610 Exam Light. Do you have any information on this light? Thanks!

Answer

Dear Mr. Rucker:

Thank you for your inquiry.  We can not locate Model 81-01610 Exam Light in our database and are not familiar with lighting products made by Med Choice.  Med Choice may be the name of the distributor, but the light can be manufactured by someone else.  If you have a link to the product or an image of the light you can email to us, we will be happy to cross-reference the item with products available from our top name medical lighting manufacturers.  Pleas feel free to respond to this email.

Date Posted:
1/16/2012 11:28:27 AM

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