Ask The Pros:

If you can't find it on the web site or if your have questions about medical equipment, please don't hesitate to Ask the Medical Pros or call us toll free at 1-877-706-4480. We'll be happy to assist you!

Please take a look at our previous Ask The Pros questions and answers at Ask the Pros Archives before submitting your inquiry, or fine tune your search by typing in question related search phrases into Search Ask The Pros window below.

Please allow up to 48 hours to receive a reply to your question. A response will be sent to you via email. If you do not hear from us within 48 hours, please feel free contact our offices.

Please limit your questions to medical products, only. For a diagnosis of your ailments, please consult with your physician.

 

Please allow up to 48 hours for your response to be posted. A response will be sent to you via email.

Question
I will be in need for two Item# 99-2408CLT with sink on the right and two on the left. Can I get this Item# 99-2408CLT that way and is the cost the same.

Answer

Thank you for your inquiry.  This item is only capable of holding one sink per cabinet.  The sink is not a standard feature, it is optional, and the cost for the sink option to be added is $323.32 in addition to the price of the sink.  If you would like a quote, I would be happy to provide one.

Date Posted:
2/17/2012 2:23:01 PM

Question
how long should the dressing be left in place before changing it.

Answer
Thank you for your inquiry.  Hydrocolloid dressings can typically be used for 3-5 days before changing.

Date Posted:
2/17/2012 11:09:15 AM

Question
quiero comprar mercancia por mayoreo, por ejemplo 50 paquetes de electrodos valutrode, ¿me lo pueden enviar a monterrey, nuevo leon, mexico,? y tambien ¿cuanto me costaria el envio? ¿aceptan tarjeta de credito banamex? gracias

Answer

Gracias por su consulta. Lamentablemente no aceptamos Banamex, pero puede hacer un pre-pago, por transferencia bancaria. Los gastos de envío aproximados de 50 electrodos a Monterrey, México son $62.45. 

Los gastos de envío se basan en Artículo #22901EXAMM,. Si usted esta interesado en otro tipo de electrodo por favor, póngase en contacto conmigo y le mandare los gastos del producto de su interes.Por favor, póngase en contacto conmigo si necesita información adicional.

Date Posted:
2/17/2012 1:52:07 AM

Question
I would like to know who manufactures these sheets. Ive had bad luck with one particular brand and don't want to repeat the error of purchasing their product again. Can I get a sampleThank You!

Answer
This is Medline Industries brand disposable sheet.  We can definitely put in a request for a sample.  If the sample request is granted, please advise of the address to which we can send the sample.  Thank you!

Date Posted:
2/16/2012 2:44:57 PM

Question
Is this the Teeter Hang UPs inversion table Ep-950 Or the EP-550?Thanks,

Answer
This is the Teeter Hang UPs EP-1001.

Date Posted:
2/16/2012 2:33:27 PM

Question
Does this require a lot of assemby

Answer

Dear Paul:

This product has minimum assembly required. 

Date Posted:
2/16/2012 12:28:13 PM

Question
We are currently designing a fitness room with a 110 gal. whirlpool. can you tell me what kind of floor drain is typically used in conjunction with the tub also where would the fill faucets typically be located and at what height?

Answer

Thank you for your inquiry. Please check your email shortly for more detailed information and a specification sheet.

Date Posted:
2/16/2012 11:40:36 AM

Question
Greetings,In many of the products I have used, steering ranks among the highest problems. Many nurses will not even attempt to push one on their own because they are afraid to do so. How does this product improve on handling and steeringThank you.

Answer
Thank you for your request.  We have submitted a request for more information from the manufacturer on their steering mechanism.  We will pass the information along once it is available.  Thank you for your patience.

Date Posted:
2/15/2012 10:21:35 PM

Question
will these attach to a GE X-ray table

Answer

Dear Mr. Belk:

Thank you for your inquiry.  These stirrups are speciffically made for table manufactured by Hausmann Industries and are not interchangable with other brands.  If you have a Hausmann table, please provide us with the item number and we will be happy to cross referrence the info for you.  If you are looking for x-ray tables, we offer the following selection:

C-Arm X-Ray Tables (8)

Date Posted:
2/15/2012 5:11:00 PM

Question
Can these wrenches be autoclaved If so, do you provide written instructions? Thank you, Kim Catlett

Answer
Thank you for your inquiry! These wrenches are not suitable for autoclaving. For cleaning, you can wipe the wrenches with rubbing alcohol. Please contact me if you require additional information.

Date Posted:
2/15/2012 3:50:19 PM

Question
Do any of your carts only allow one drawer to open at a time?

Answer

Thank you for your inquiry. For our carts with Item# ending in HRF, once unlocked, all the drawers would be able to open.
They are not manufactured to allow only one drawer to open at a time, however we do offer separately locking narcotic compartments for various cart types. Please contact me if I can assist you more information.

Date Posted:
2/15/2012 12:48:45 PM

Question
Do you have a catalogue available describing your medical mannequins for training?

Answer

Thank you for your inquiry. Regrettably, we don't have a catalogue describing all of our manikins for training. However, please click here to see the available training manikins. Once you see a manikin or two that you would like additional information on, let me know the item number. Then I can check with my warehouse to get a brouchure or a manual for you. Thanks!

Date Posted:
2/15/2012 12:02:08 PM

Question
Hello, We are looking to monitor cerebral blood flow during exercise to see if exercise improves cognitive and physical function in patients with stroke. Can you: Advise as to the most suitability NIRS unit for measuring cerebral blood flow during exercise Provide a quote for a unit to be shipped to New Zealand

Answer

Thank you for your inquiry. Regrettably, we don't have any NIRS Units available for purchase. We apologize for the inconvenience.

Date Posted:
2/14/2012 8:18:33 PM

Question
Hi, My name os Fernando, I'm a physician GI Surgeon in Brazil. I'm in New Iork for 2 months visiting 2 hospitals. I'm interested in a magnifying glass - loup. Is there any place here in NY where I could see these magnifying glass for surgery? Thanks

Answer

Dear Dr. Miranda:

Thank you for your inquiry.  We are not aware of any places in New York City.  Although, we are sure that there are plenty of outlets. However, if during your visit to NYC, you decide to purchase from MSEC, we will be happy to mail you the loupes to your location in New York.  You can view our loupe selection here:  http://www.medical-supplies-equipment-company.com/product/ppf/param/1493_0__1_true/product_search.asp

Date Posted:
2/14/2012 4:09:53 PM

Question
We have this unit installed. Our motor and the shaft circulating section is no longer operable. Can we purchase just that particular partThanks

Answer
Are you looking simply for the turbine portion of the whirlpool?

Date Posted:
2/14/2012 3:25:43 PM

Question
How much does this sling it self weigh

Answer

Thank you for your inquiry. The weight of the sling is 2.5 lbs. Please contact me if you require additional information.

Date Posted:
2/14/2012 1:15:31 PM

Question
Good Day, I need your confirmation before I am placing an order at your store. Firstly, i would like to know, do you accept an international customers ? Do you have a credit card machine or merchant facility to process credit card ? Do you do mail order sales ? The goods will be shipped to the billing address of credit card. We would greatly appreciate if you could reply to this email in a short time. Thank you. We are looking forward to working with you in the near future. Yours truly, Akio Nozaka Singapore

Answer

Dear Akio:

Thank you for your inquiry.  For international orders over $400 USD we accept wire transfer only, for amounts less than $400 USD we accept paypal.  Please let us know if we could be of any further assistance.

Date Posted:
2/14/2012 10:05:16 AM

Question
I was wondering if you could possibly give me the exact dimensions lenght and diameter of the Regular Surgeons Needles, 1/2 Curved, Cutting Edge, #18, #20, and #22. Thank you.

Answer

Thank you for your inquiry! Unfortunately we do not have the #18 available. Below are the sizes for #22 and #20. Please contact me if you require additional information.

Date Posted:
2/13/2012 6:23:01 PM

Question
I would like a quote on item #F-X0006CLT the Extra-Wife Phlebotomy Chair w/Flip-Arms. Please email me the quote and to include Shipping and Handling. 455 Fairford St E,  Moose Jaw SK , S6H 1H3. Thanks

Answer
Could you advise as to your delivery requirements?  Is there a receiving dock at the facility for delivery?

Date Posted:
2/13/2012 5:24:28 PM

Question
Hello, I placed an order for 2 pair of forceps on 7 February 2012. The confirmation number was 134818. I have yet to receive a confirmation e-mail. Thank you. John A. Wojtowicz

Answer

Mr. Wojtowicz,

Thank you for your order. I called my warehouse and they stated the Jewelers Forceps are on backorder. The ETA is about 10-12 business days from today. Our system automatically, sends out emails if the items are on backorder. Please advise, if you would like to proceed with this order. We apologize for the inconvenience.

Date Posted:
2/13/2012 2:19:37 PM

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