Ask The Pros:

Question
I would like to get a cervical collar and wanted to know if can get regular shipping fees instead of paying $9 just to ship. Thanks,

Answer
These items ship by FedEx or UPS, so $9.29 is the standard shipping fee on all orders.

Date Posted:
4/25/2012 8:58:54 PM

Question
I am an osteopathy in Australia, and I''m interested in purchasing the portable ultrasound for personal use. I notice that you require a prescription prior to purchase for this product. I have two questions, 1 do you ship to Australia? 2 as an osteopath, do you still require me to provide you with a prescription?

Answer
Thank you for your inquiry. If you are a Osteopathy we don't require you to have a RX and yes, we do ship to Australia. The shipping address must match to a clinic or office building.

Date Posted:
4/25/2012 7:44:59 PM

Question
Does the double ankle motion enhancement system help with plantar fasciitis Does it help to stretch the fasicia?

Answer

Unfortunately, this item is no longer available for purchase.  It was noted to be beneficial for plantar fasciitis.  I have attached a link below to a manufacturer of this item who would be able to assist you in your purchase or request for additional information:

http://prostretch.com/

Date Posted:
4/24/2012 7:43:15 PM

Question
If I were to order this chair, how long until it arrives

Answer
This item ships from our PA warehouse in 5-7 business days from the time of order placement.  Transit time to your location will be as little as 2 or as great as 6 business days.

Date Posted:
4/24/2012 3:30:10 PM

Question
Looking at this kit, are the individual kits in poly cases or metal

Answer

Dear Ms. Pope:

Thank you for your inquiry.  The kits are in a metal box.  Please let us know if we could be of further service. 

Date Posted:
4/24/2012 1:51:01 PM

Question
what is the function of kelly forcep

Answer

Dear Pooja:

Hemostatic forceps is an instrument for grasping blood vessels to control hemorrhage.

Date Posted:
4/24/2012 7:55:06 AM

Question
does the price include free engraving?

Answer

Dear Ms. Fitzpatrick:

Thank you for your inquiry.  Unfortunately, we do not offer engraving at this time.  Please let us know if we could be of further service. 

Date Posted:
4/23/2012 7:51:42 PM

Question
what device do you recommend I have poor posture and no curve in my neck and im developing a hump at the ball of the beginning of my spine, i am 27 years old and 59

Answer
This support along with our Deluxe 4-Way Clavicle Brace are the best selling for posture supports we carry.

Date Posted:
4/23/2012 7:12:03 PM

Question
What is polyfilm Are these latex free? Are these hypoallergenic?

Answer

Polyfilm is a polyethylene film which is a plastic polymer of ethylene used chiefly for containers, electrical insulation, and packaging. It is latex free, it's not hypoallergenic. Please contact us if you require additional information.

Date Posted:
4/23/2012 6:30:38 AM

Question
What is air laid bonded cellulose. is it considered hypoallergenic or do you have some latex free and hypoallergenic?

Answer
Thank you for your inquiry. Air laid bonded cellulose is a nonwoven fabric, very bulky,  porous and soft. It has good water absorption properties and is much stronger compared with normal tissue. It is not hypoallergenic. Please contact us if you may require additional information.

Date Posted:
4/23/2012 6:23:01 AM

Question
Please send me the information about the quality and composition of radiation protection gloves.Wants a telephonically assistance of a technical person.

Answer

Dear Navneet:

Thank you for your inquiry. It may be best if you contact the manufacturer regarding your request http://www.barriertechnologies.com/.

Date Posted:
4/23/2012 1:18:13 AM

Question
My husband can walk quite well but has poor balance, sometimes ending up on the floor. If seated in this chair, could he stand and walk in itCould I see some customer reviews of this product?

Answer

Thank you for your inquiry. Your husband will be able to stand and walk in the ultimate walker. I will attach the reviews for the Ultimate Walker in a separate email.

 I will also like to suggest an alternative option, the 2-Button Lift Walker w/ Assist Bars it is designed for individuals who need assistance with sitting or standing on their own. Please click here to view the features and pictures for this product. Please contact us if you require additional information.

Date Posted:
4/22/2012 2:38:33 PM

Question
Do you have paraffin for the leg and knee

Answer

Thank you for your inquiry. Unfortunately we don't have a paraffin unit to accommodate the legs & knees. Please click here to view our Large Mobile Paraffin Treatment Tank, it is recommended for arm hand & foot baths.

Date Posted:
4/20/2012 10:04:29 AM

Question
I am interested in a few samples of your head harness.Thank you, Natasha

Answer
Unfortunately, samples are not available of this item.  You may purchase a single piece, however a "minimum fee" of $25.00 will apply in addition to the price of the product.

Date Posted:
4/19/2012 2:11:24 PM

Question
My mom was recently involved in an accident that had broken her C-1 vertebra and a fractured C-7. She is in a halo and has to continue to wear that for 3-months. I want to get her a pillow to support her neck now and when its removed. Whats best Is a travel neck pillow good for her for work?

Answer
Thank you for your inquiry. We would advise you contact her physician for this question. I will send you the specifications for our top selling travel pillows and you may forward the information to her physician. Your mother's physician will help you make a wise selection for the neck pillow that will be more suitable for her.

Date Posted:
4/19/2012 9:16:25 AM

Question
how long will it take to get refund from order 135257, or can i order something else. thank you

Answer
 Your refund should be issued today and reflected on your account in a matter of days.  We typically ask that you allow the refund to be issued and place a new order on our website if you so wish.

Date Posted:
4/19/2012 7:43:15 AM

Question
Please could you tell me the sizing for a size 10Englishi.e Large/Extra Large etc

Answer

Thank you for your inquiry. The following are men’s sizes: U.S. size: 10.5 - 12; UK size: 9.5-11. Please contact us if you require additional information.

Date Posted:
4/19/2012 6:33:07 AM

Question
I need 50 packs of 40count wipes. Whats in a case

Answer
Thank you for your inquiry. There is 512 wipes in the case. This product is shipped in a tub pack. 8 Tub Packs with a 64 count per tub.

Item# 0231DYN is available in a 50 count soft pack; it includes 12 packs with a total of 600 cloths. Please contact us if you may require additional information.

Date Posted:
4/18/2012 12:52:47 PM

Question
What are the dimensions of this unit Which Rubbermaid carts does it fit?Thanks!

Answer

This accessory is designed to work with the carts linked below.  The item seems to fit a cart with dimensions of 48" W x 29" D.

http://www.medical-supplies-equipment-company.com/product/ppf/id/31331/new_prod_full.asp

http://www.medical-supplies-equipment-company.com/product/ppf/id/31332/new_prod_full.asp

Date Posted:
4/18/2012 9:14:32 AM

Question
Please can you inform me where we can buy this Wrap around fire blanket in Belgium.

Answer

Dear Mangelschot:

Thank you for your inquiry.  We can ship the product to Belgium, but we are not sure if there is a place in Belgium where you can purchase the same product.  If you would like, you can place the order online and then we will contact you with shipping charges to your destination.  We do accept credit card payments.

Date Posted:
4/18/2012 3:50:25 AM