Ask The Pros:

Question

Kindly share the price for the project in Jeddah

Answer

Good Day Yasir:

Thank you for your inquiry.  Current price 425 Gallon Full Body Hydrotherapy Immersion Hubbard Tank, S524FWHM is $35.800 USD not including freight.  Lead time is 4-5 weeks.  Ship time by ocean freight is 4-5 weeks.  The unit will operate under 220/240V .

Date Posted:
8/29/2021 12:28:04 AM

Question

Looking for extra strap for this unit the one that comes with it to left you up thanks jim

Answer

James,

Thank you for reaching out to MSEC.  One of our customer service representatives will be in contact with you shortly.  Should you need immediate assistance in the meantime, please reach out to me directly at April@msec.co.

Thank you,

April R.

Date Posted:
8/25/2021 9:39:17 PM

Question

Are there different thicknesses for these needles or is it only different in size

Answer

Good afternoon, 

Thank you for your inquiry. 

I am looking into this request for you and will be in touch with additional information. 

Respectfully, 
Christa W. 
Customer Support

Date Posted:
8/24/2021 1:57:14 PM

Question

What is the height of this product in the front I am looking for something 10 inches in the back/9 inches in front-the front is the most important so the back could be taller. With metal stays

Answer

Good morning Scott, 

 Thank you for your inquiry. 

The brace you are interested in is 10" all the way around and the straps are 4". There are also flexible metal stays in the back of the brace. Look out for a separate email with additional information on some other options that might work best for you. 

Respectfully, 
Christa W. 
Customer Support

Date Posted:
8/23/2021 5:01:59 PM

Question

Do you all have any disposable lab jackets/coats in size 2xl in stock currently?

Answer

Good morning.  Thank you for your inquiry.  We do have those in stock.  We will send hou

pricing and options shortly. 

Date Posted:
8/23/2021 3:41:47 PM

Question

I am looking to customize a medical cart. I need one that has three drawers and 2 will be 12 and 1 obviously 6 for a total of 30. Electronic lock is also important Can you customize it

Answer

Thank you for your inquiry. The MS3C-600CRM cannot be customized. I will emailed you some options that have a drawer configueration closer to what you are needing with an electronic lock option.

Regards,

Lucinda E.

Date Posted:
8/17/2021 1:40:18 PM

Question

Do you sell replacement arms for this product .

Answer

Good Afternoon Teresa:

Thank you for your inquiry.  In order to be able to assist you, please let us know the name of the manufacturer of the phlebotomy chair.  

Date Posted:
6/3/2021 2:36:22 PM

Question

would standard home type 120 volt outlet handle tub My head athletic trainer said she didnt think so

Answer

Good Morning Douglas:

Thank you for your inquiry.  The unit requires 120V, 50/60Hz, 3 pole GFI receptacle and 8 amps.  As long as you have sufficient amprage and at least 10 amp breaker, you may be able to replace standard receptacle with GFI.  Always consult with your local certified electrician.  Please click or copy the link to your browser to view tub specs

https://www.medical-supplies-equipment-company.com/files/Media/PDF/110-Gallon-Mobile-Sports-Hydrotherapy-Whirlpool-Tub-1.pdf

Date Posted:
6/2/2021 5:26:23 PM

Question

what is the lengh and width of extra small size and small size

Answer

Good afternoon Mr. Cochran,

I have reached out to the warehouse for the requested information, and will be in contact with you shortly.  If you have any questions please feel free to email them directly to April@msec.co.

Thank you,

Customer Service

Date Posted:
5/30/2021 4:39:49 PM

Question

Hi, I am from Singapore and Im interested in the MS3C-300TSB Battery Powered Stair Evacuation Chair. Firstly, I would like to know what is the voltage rating for the battery charger. The voltage in Singapore is 230V. Secondly, do you ship to Singapore and what is the cost and timeline Thank you.

Answer

Good afternoon, 

Thank you for your inquiry. One of our customer support specialists will be in contact with additional information. 

Please do not hesitate to email us directly if you have any additional questions at April@msec.co. 

Respectfully, 
MSEC Customer Support

Date Posted:
5/30/2021 3:35:01 AM

Question

Is there a lift assist like a hydraulic or power enhancement to lift up possibly a bariatric patient Does this unit require 2 people to operate

Answer

Afternoon Igor:

Thank you for your inquiry.  One of our staff will contact you shortly.  

Date Posted:
5/26/2021 9:25:14 PM

Question

Hi! I was wondering if this product and pricing includes the top to this base cabinet Thanks for your help!

Answer

Good Morning Tessa:

Thank you for your inquiry.  This style cabinet does come with a counter top.  If you would like to provide us with a ship-to address, we will be happy to put together a quote for you.  

Date Posted:
5/21/2021 4:44:37 PM

Question

Do you have demos What is your return policyAre the chairs in stock?Is this the best chair for home stairs 3 sets of 7 stairs Up and down ? Thank u

Answer

Good Afternoon Denise:

Thank you for your inquiry.  These chairs are in stock.  If your stairs have a L-shaped landing which is at least 42x42 inches, the unit will work great. We do not offer demos.  We have 30 day return policy with 30 percent restocking fee and return shipping paid by customer.  Unit must be returned in original packaging.  Please give us a call back to discuss options. 

Date Posted:
5/20/2021 1:32:22 PM

Question

Can you send me a quote for this MEDICATION CART please including shipment to the in MIAMI

Answer

Good afternoon, 

Thank you for your inquiry. One of our customer support specialists will be in contact with additional information. 

Please do not hesitate to call or email us directly if you have any additional questions. Our local number is 713-706-4480 or you can email questions to April@msec.co. 

Respectfully, 
MSEC Customer Support

Date Posted:
5/20/2021 1:20:23 PM

Question

Hi good morning: Item# 212-321-151-0501GEND QTY 1 Item# 9-8448-3STTX set of 2, need 4 curtains. Thank you .

Answer

Afternoon Monica:

Thank you for your inquiry.  Please check your email for some options and additional info regarding your quote request.  

Date Posted:
5/18/2021 10:13:50 AM

Question

Does this unit also heat the water

Answer

Afternoon Carl:

Thank you for your inquiry.  These hydrotherapy tubs do not have a heating or cooling element.  They come with a turbine which circulates water to maintain uniform temperature throughout the tub.  Water is piped into the tub using existing plumbing or a hose.  Ice is than added for cold hydrotherapy to reduce inflammation and soreness in muscles and joints.  Hot water is added to relax and sooth the body.  Should you have any other questions, please give us a call and speak with a product specialist.    

Date Posted:
5/13/2021 10:23:24 AM

Question

Does this system include the 4 transducers that are images in the listing for the price listed at $3,950

Answer

Good afternoon Ms. Comstock, 

Thank you for your inquiry. One of our customer support specialists will be in contact with additional information. 

Please do not hesitate to call or email us directly if you have any additional questions. Our local number is 713-706-4480 or you can email questions to Christa@msec.co. 

Respectfully, 
MSEC Customer Support

Date Posted:
5/7/2021 4:10:51 PM

Question

Can this be used on a staircase that has one curve in it.

Answer

Good Monring Poly:

Thank you for your inquiry.  MS3C-100TS can be used on staircases with some curvature.  Also, please bear in mind that this unit will only go down flights of stairs.  You may also wish to consider MS3C-300TS for downward mobility or MS3C-300TSB for both up and down mobility.  

Date Posted:
5/7/2021 10:46:06 AM

Question

Please advise on the availability of the 16 oz or gallon size maximum strength flexall.

Answer

Dear Edwin:

Than you for your inquiry.  Max Strength Flexall is current unavailable, with no restocking date at this time.  

Date Posted:
5/6/2021 3:27:46 PM

Question

I purchased a 42 bin locking medical cart. Wondering when the estimated time for arrival may be?

Answer

Good Afternoon Diedra:

Thank you for your inquiry.  Expected ship date is 5/11/21.  Transit time is 4-5 business days.  Please let us know if you have any other questions.  

Date Posted:
5/5/2021 3:15:11 PM