Ask The Pros:

Question

Can this unit be placed inside a cabinet or does it have to be free standing outside of a cabinet.Is there any venting requiredAre there any potential fire hazards associated with this type of heating device?

Answer

Good Morning Mr. Solheim, 

Thank you for your inquiry. 

The #053CDEMS, blanket warmer is safe to put insaide a cabinet. There is no venting required. 

If you have any additional questions please feel free to call or email. 

Respectfully,
Christa W. 
Christa@msec.co
713-706-4480

Date Posted:
12/6/2021 3:29:14 PM

Question

I ordered and received a gurney recently, which contained pieces for a vehicle locking device. But, I do not know how this is used. There was no paperwork included and i have never used something like this. Can you send us instructions for the device? Please send via email. Thank you!~

Answer

Good afternoon Ms. Harvison, 

Please forward the model gurney that you purchased and I will send over the installation manual for your specific locking mechanism. Feel free to contact me directly at 713-706-4480 ext. 103.

Regards,

Lucinda E.

Date Posted:
11/17/2021 10:57:48 AM

Question

Looks more difficult to descend than the evac chair. Can the evac chair be used to go up stairs.

Answer

Thanks for contacting us.  Looking forward to viewing the video of the stair case.  

Gary

Date Posted:
11/12/2021 3:15:47 PM

Question

Who is the manufacturer for this EKG cart I need to buy 3.Thank you.Cheryl Conaty, RNTunxis Community College

Answer

Good Morning Cheryl:

Thank you for your inquiry.  Item is made in US by CLT-IND.  Please let us know if you would like a quote.  

Date Posted:
11/12/2021 8:23:49 AM

Question

Hello, I hope all is well. Our son is disabled and lives in a group home. We are looking for a solution to move him around our home when he visits. He is 130lbs and with his chair, another 30lbs. It is a Quickie wheelchair and the back attachments. will this device work Thanks

Answer

Good morning Ms. Montero, 

Can you please email me some pictures of your son's chair? Also, please provide the distance between the larger back wheels. 

My direct email is Christa@msec.co . 

Respectfully, 
Christa W.
Customer Support Specialist

Date Posted:
11/9/2021 8:32:51 PM

Question

Are there any donuts any where with at limit closer to 300 lbs biatric

Answer

Good afternoon Kathy, 

One of our customer support specialists is looking into your inquiry and will be in contact with additional information shortly. 

Respectfully,
MSEC Customer Support

Date Posted:
11/8/2021 4:43:32 PM

Question

What is weight limit Phone is opttional

Answer

Weight limit is 220 lbs

Date Posted:
11/8/2021 12:48:08 PM

Question

Can this item be wall mounted Thank you.

Answer

Good morning Ms. Doherty, 

Thank you for your inquiry. The Double Door/Double Lock Small Narcotics Cabinet is designed to be wall mounted. The cabinet does come with pre-drilled holes for hanging. 

Respectfully, 
Christa W.
MSEC Customer Support

Date Posted:
11/8/2021 9:15:01 AM

Question

Hello, my battery is not charging. How do I know whether its the charger or the battery. Please advise We've owned the chair for 3 years now.

Answer

Date Posted:
10/26/2021 7:30:33 AM

Question

Is this heated in the microwave If so, how long do you recommend for a standard 600w? microwave.?

Answer

Good morning Ms. Feay, 

Thank you for your inquiry. 

One our customer support specialist is looking into this and will be in contact with more information shortly. 

Respectfully,
MSEC Customer Support

Date Posted:
10/16/2021 2:28:15 PM

Question

Is there an evacuation chair which both descends and ascends? We have stadium seating which will require a chair that goes up stairs to the concourse.

Answer

Afternoon Stacy:

Thank you for your inquiry.  We do have battery operated stair evacuation chair that will go both up and down flights of stairs - MS3C-300TSB.  We also have a battery operated trolley for wheelchairs that also goes up and down stairs - MS3C-300WC.  If you would like more information on either of the models or would like to get a quote, please let us know.  See links below for product info.  

• https://www.medical-supplies-equipment-company.com/emergency-medical-supplies/product/battery-powered-stair-climb-assist-chair_33179.html
• https://www.medical-supplies-equipment-company.com/emergency-medical-supplies/product/battery-operated-climbing-trolley-for-wheelchairs-quick-ship_33245.html

Date Posted:
10/12/2021 11:51:48 AM

Question

Could you give me the dimensions for this to see if it fits my table - Thank You!

Answer

Good morning Ms. Mason, 

Thank you for your inquiry. 
One of our customer support specialists will be in contact shortly with more information. 

Respectfully, 
MSEC Customer Support

Date Posted:
10/10/2021 8:42:03 AM

Question

Question:I am looking for extra large exam capes. The description states this is 56in wide by 21in long. The picture looks no wider than typical 30in x 21in. Please confirm this cape specification is 56in x 21in - - I have the same question that was unanswered. who manufactures this cape

Answer

Good Morning Marci, 

Thank you for your inquiry. 

One of our support specialists is checking on this item for you and will be in contact shortly with additional information. 

Respectfully,
MSEC Customer Support

Date Posted:
10/7/2021 4:12:45 PM

Question

I am looking for a replacement part for our Pro-X 650 Stretcher. The part is the hydraulic part to raise and lower the head on the stretcher. Somehow ours snapped and is completely broken. Is the part available and what cost

Answer

Afternoon Shannon:

We are checking inventory to see if we have that part in stock.  We  will get back to you shortly.  

Date Posted:
10/4/2021 3:44:20 PM

Question

Our Medical Department received 5 of the model 592-00ACA Electronic Digital Respirometers. Are there any instructions on how to operate this machine available If not, how do you operate it?Pease let me know.Thank you

Answer

Good afternoon Ms. Guzman, 

Thank you for your inquiry. I have reached out to our warehouse to get some additional information on the Electronic Digital Respirometers. I will send you any additional information in a separate email. If you do have any additional questions, please feel free to contact me directly at Christa@msec.co. 

Respectfully,
Christa W.
MSEC Customer Support

Date Posted:
9/28/2021 2:57:10 PM

Question

In planning for an emergence, this might be practical to get an woman with no use of her left side due to a stroke from bed to wheel chair; only one person is available to assist the transfer. If you have another product for a bed to wheel chair transfer, please let me know. Thank you Joan

Answer

Good morning Ms. Hanna, 

Thank you for your inquiry. One of customer support specialists will be contacting you shortly to discuss some options that might work for you. 

Respectfully,
MSEC Customer Support

Date Posted:
9/24/2021 4:56:48 PM

Question

CAn you tell me the user height parameters for this product

Answer

Afternoon Stephanie:

Thank you for you inquiry.  This bike model is designed for toddler age kids or around 4ft tall.  We should have these bikes back in stock around first part of November.  

Date Posted:
9/15/2021 12:51:33 PM

Question

Medicare and Medicaid/ .Do your company accept one or both or neither. Would I need an order from my physician? Thank you DIANNIAH TIMS

Answer

We do not accept Medicare/ Medicaid at this time.

Date Posted:
9/14/2021 3:20:20 AM

Question

Good morning, I am a contractor working on a proposal for a project that calls out for a suspended medical curtain and they spec out your company. Can somebody contact me about getting a quote for one? I can send over the spec/details on it

Answer

Good Morning Erik:

A custom cubicle curtain form has been emailed to you.  Please complete and return for a quote.  

Date Posted:
9/9/2021 6:59:17 AM

Question

I recently purchased this stretcher.do have a manual and parts list .can’t find nothing on line . I am haven trouble with the release leaver and how it works if you do have the manuals e mail to me.Thanks Gary

Answer

Good Afternoon Gary:

Thank you for your inquiry.  PLease take a look at the instructional video https://youtu.be/zgVQQs8eJ_c.  Should you still have questions, please contact us directly at 877-706-4480 and ask for tech support.  We are able to supply you with parts as well.  

Date Posted:
9/5/2021 10:07:09 AM