Ask The Pros:

If you can't find it on the web site or if your have questions about medical equipment, please don't hesitate to Ask the Medical Pros or call us toll free at 1-877-706-4480. We'll be happy to assist you!

Please take a look at our previous Ask The Pros questions and answers at Ask the Pros Archives before submitting your inquiry, or fine tune your search by typing in question related search phrases into Search Ask The Pros window below.

Please allow up to 48 hours to receive a reply to your question. A response will be sent to you via email. If you do not hear from us within 48 hours, please feel free contact our offices.

Please limit your questions to medical products, only. For a diagnosis of your ailments, please consult with your physician.

 

Please allow up to 48 hours for your response to be posted. A response will be sent to you via email.

Question

I would like to buy 7 of these - how do I see laminate color selections.

Answer

Hi Lauren,

Thank you for contacting MSEC!  One of our customer service representatives will reach out to you soon for additional information.

Thank you!

April R.

Date Posted:
3/25/2022 3:26:03 PM

Question

where can I purchase a balloon PEG tube replacement? 18FR

Answer

Good afternoon Ms. Lyle, 

We do not have the item listed on our website, but I can help you place a customer order. 

Item #810010AABMD (MIC* G Silicone Gastrostomy Feeding Tube with 7-10 mL Balloon Volume, 18 Fr) is $103.83 + shipping. 

Please email your full ship to address to Christa@msec.co if you would like a quote for the item. 

Respectfully, 
Christa W. 
Customer Support Specialist

 

 

Date Posted:
3/23/2022 3:03:48 PM

Question

I am looking for a wide table, I work with bariatric sized clients. I do Massage Therapy as well as Esthetics, I prefer to have a table wide enough to accomdodate wide shoulders and bigger arms. I would like a price for 1 table.

Answer

Good morning Ms. Headrick, 

Thank you for your inquiry. 
One of our customer support specialists will be in contact with additional information shortly. 

Respectfully, 
MSEC Customer Support

 

Date Posted:
3/20/2022 12:26:20 PM

Question

Hi there!I am using a SpiroDoc and I need to know if this style of bacterial filter will work!Thanks,Caitlyn

Answer

Thank you for your inquiry,  These filters are brand specific and would not work with SproDoc.  

Date Posted:
3/18/2022 11:46:29 AM

Question

need an enclosed cart with metal locking doors for busy campground in windy mountains. our golf cart has a ball hitch. what accessory can be attached to metal cart here

Answer

Good morning Mr. Query, 

Thank you for your inquiry. Once of our customer support specialists will be in contact with you shortly to assist you with your request.

Respectfully, 
MSEC Customer Support

 

Date Posted:
3/16/2022 6:39:37 PM

Question

is stethascope attached to cuff

Answer

Good morning Mr. Peralman, 

Thank you for your inquiry. 

One of our customer support specialists is looking into this for you and will be in contact shortly with additional information. 

Respectfully, 
MSEC Customer Support

 

Date Posted:
3/16/2022 8:21:18 AM

Question

hello.can we autoclave the spool multiple times we only cut small portions for use at a time.

Answer

Good Morning Angie:

Thank you for your inquiry. The wire is autoclavable.  

Date Posted:
3/9/2022 10:30:55 AM

Question

Does this recliner come with legs instead of rollers

Answer

Good morning Mr. Charo,

Someone from our customer service department will reach out to you shortly.

Thank you,

April R.

Date Posted:
3/7/2022 11:21:12 AM

Question

Does this cart come in red and if so, is there an ordering link that you can provide? I dont see red as a selectable color choice. Thank you.

Answer

Good morning Mr. Madrid,

 

The Top Loading Fiberglass Waste Collection Cart is available in red as well as the following colors.

 

Question

Can this parallel bars be used with adult population especially the geriatrics for balance training

Answer

Good morning, 

Thank you for your inquiry. This unit is designed for balance training in all ages. Note: the balance board does not come with the parallel bars. It is sold seperately. Please let me know if you have any additional questions. 

 

Regards,

Lucinda E.

Date Posted:
2/5/2022 9:00:21 AM

Question

Hi, my question is whether this device is compatible with different kinds of electric wheelchairs?

Answer

Good Afternoon Neil:

Thank you for your inquiry.  MS3C-300WC is designed for use with manual chairs.  Use with electric wheelchairs would render the trolley to heavy to operate.  

Date Posted:
2/1/2022 2:47:24 AM

Question

How far up what degree angle does the backrest adjust to

Answer

Good morning, 

Thank you for your inquiry. The backrest on this unit is adjustable from 4 to 68 degrees. PLease let me know if you have any additional questions. These tables have a 25 business day lead time. If you would like a formal quote, please send over a ship to zip code and confirm if the delivery address has a commercial height receiving dock. 

Regards,

Lucinda E.

Date Posted:
1/26/2022 10:45:59 AM

Question

Can you please tell me the manufacturer of this table

Answer

Thank you for yoour inquiry.  The unit is manufactured in Asia under brand name Body solid.  

Date Posted:
1/23/2022 1:16:13 PM

Question

What are the dimensions of this cabinet Thank you!

Answer

Good afternoon Ms. Walsh

Thank you for your inquiry. The Modular Cabinet is available in the following sizes. 

 48"Lx36"Hx18"D or 48"Lx36"Hx24"D

Please feel free to call me at 713-706-4480 or email me directly at Christa@msec.co with any additional questions. 

Respectfully,
Christa W.
MSEC Customer Support

 

Date Posted:
12/26/2021 7:13:48 AM

Question

Is there any way to lock a laptop to this surface

Answer

Hi Mary,

This model does not lock, however item #603053OMI does.  If you have any questions, or would like a formal quote please let me know.

April R.

713-706-4480X102

April@msec.co

Date Posted:
12/21/2021 6:06:06 AM

Question

I have an L-shaped stairway. the lower landing is 41x41. Is the landing sufficiently large enough to maneuver the chair to complete the trip.

Answer

Good Afternoon Leonard:

Thank you for your inquiry.  With standard foot rest, we recommend 42x42 inch landings. We also have a shorter foot rest that will work on 38x38 inch landings.  Please give us a call to discuss available options.  Units are in stock.  Typical transit time 3-5 days.  Allow for longer delivery during the holidays.  We look forward to hearing from you,   

Date Posted:
12/20/2021 12:21:59 PM

Question

What are the measurements of this item

Answer

Good afternoon Saarda,

The Optional Plate Holder attachments for the discontinued Dumbbell Rack.  It’s important to note that this attachment was designed specifically for this dumbell rack, and may not fit other dumbbell racks without modifications.  
 
Attachment is: 
33 inches long
2.75 inches wide
Horns are for Olympics Weights and are 9 inches long
 
If you have any additional questions please feel free to contact us.
 
Thank you!
April R.
713-706-4480x102

Date Posted:
12/18/2021 6:26:39 PM

Question

Can any wheelchair attach to this stair trolley?

Answer

Afternoon Kathy:

Thank you for your inquiry.  MS3C-300WC is designed to fit many of the standard wheelchairs with seat widths from 18-22in.  However, it does not fit all chairs, especially custom made chairs.  If you would like to send us pics of the wheelchair in question, we will be happy to give you an opinion of whether it would work with the trolley.  Please let us know if you have any other questions. 

 

 

Date Posted:
12/14/2021 3:42:35 PM

Question

What is the current lead time on this itemDoes it plug into a regular US outlet?Greg

Answer

Good morning Greg,

This unit can be pluged into a regular US outlet.  Someone from our customer service department will be reaching out to you shortly with additional information.

Thank you!

April R.

713-706-4480x102

Date Posted:
12/10/2021 7:38:36 PM

Question

Can this be used for a disabled 8 year old child Can this be modified for a disabled 8 year old child?Are there pediatric evacuation chairs?

Answer

Morning Kathy:

Thank you for your inquiry.  Battery operated chair can be used for children.  For smaller bodied individuals, we recommend using pillows or wedges for better positioning.  The chair comes with waist and shoulder straps as well as foot strap.  Units are in stock.  

Date Posted:
12/8/2021 8:27:21 AM

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